Irwin Toyota

Service Dept.is always a disaster Yet another service appointment at Irwins and yet another disaster as usual. I have to go to this dealership for warranty work and scheduled maintenan Yet another service appointment at Irwins and yet another disaster as usual. I have to go to this dealership for warranty work and scheduled maintenance per my contract. It is NEVER a smooth or seamless process. Needed a 5,000 mile service per contract which includes nothing but rotating the tires. Was told when I made appt. that there was a recall on the vehicle ( second one in a year and a half) and they had to put a new part in. Of course they couldn't do it at the date and time I requested so I had to take a day off from work (again) and do it at their convenience. I also needed a state inspection which when I signed the lease contract was told inspections were free for the term of the lease. Not true but my fault for not reading it before signing it. As you would guess it, yes it failed the state inspection because the windshield wiper motor apparently only works on one setting. Guess what? They don't have any in stock. A dealership whose website boasts 56 of my vehicle in stock doesn't have something as simple as a windshield wiper motor sitting on a shelf in the back room. So guess what else? Yes of course I need to take another day off from work and come back. All the while they beg and plead with you about giving them a 10 star rating when the survey comes in my e-mail. Well guess what? You're getting a zero star rating because if you really want a 10 then you should have been working the phones trying to find a xxxx wiper motor while the customer and vehicle were right there. Nope. They could care less that I have to miss another day of work. Do yourselves a favor and go ANYWHERE for service except this disaster of a dealership. Nothing EVER goes smoothly at this place. There is always a problem. When I got my vehicle back they left the window down on a rainy day, adjusted my seat and took out my floor mats leaving me a note saying they were illegal. Run as fast as you can away from this dealership. I am updating this review in the interest of being fair and telling both sides of the story. After returning to the dealership today and having the part installed and a new inspection sticker, the dealership did not charge me for it and I think it's important for folks to know that they did this gesture for me. More

My husband and I will be going back to Irwin's in Laconia for future purchase. Marc and Seamus made our experience wonderful. There was no pressure to buy, answered all questions we had, never tried to get for future purchase. Marc and Seamus made our experience wonderful. There was no pressure to buy, answered all questions we had, never tried to get us in a more expensive car, and was very straight forward. Thank you guys for everything. More

Great Experience @ Irwin Toyota !!!! Irwin Toyota is the best and the place to be if you're looking for your next Toyota !!!!!!! My wife and I can't say enough about our time at this Irwin Toyota is the best and the place to be if you're looking for your next Toyota !!!!!!! My wife and I can't say enough about our time at this home because they've made us feel like we were at home. We were in the market for a Toyota 4runner and had the pleasure of working with Thomas Whitney and Jameson Proko whom were able to deliver with ease, lack of hassle and most importantly genuine honesty. Communication, service and experience is top notch. We would not hesitate in going back and highly recommend getting your next vehicle here!!! More

Great Place To Buy A Car! We purchase a 2016 Toyota Camry for my wife. Geoff Cunningham was terrific and patiently worked with us to find the right vehicle at the right price. We purchase a 2016 Toyota Camry for my wife. Geoff Cunningham was terrific and patiently worked with us to find the right vehicle at the right price. This is our forth vehicle purchased at Iwin Automotive Group. They really are "Product Specialists" with no high pressure sale tactics. They answered all our questions sincerely and honestly. More

Service took me in rite when I got there excellent service Bob Abbott was very kind an explained to me about what was being worked on my car excellent service everyone was very kind excellent thank yo service Bob Abbott was very kind an explained to me about what was being worked on my car excellent service everyone was very kind excellent thank you More

Seamus McNally! Seamus McNally did a GREAT job! I looked at several vehicles and he was very patient (three hours!) and explained the attributes of each, and the pri Seamus McNally did a GREAT job! I looked at several vehicles and he was very patient (three hours!) and explained the attributes of each, and the pricing, which helped a lot in making my decision. He was NOT pushy, very friendly and made the experience enjoyable. THANKS Seamus! More

I would highly recommend this dealership to anyone looking to upgrade their current vehicle. Sales associate Howard Cullen set me up with my dream car! looking to upgrade their current vehicle. Sales associate Howard Cullen set me up with my dream car! More

Excellent Service I had my 2018 Toyota Tundra serviced at Irwin Toyota on March 10, 2020. Scott and Alex were very professional and friendly. I would highly recommend t I had my 2018 Toyota Tundra serviced at Irwin Toyota on March 10, 2020. Scott and Alex were very professional and friendly. I would highly recommend taking your vehicle there for service or repairs. Bumpa More

Wonderful Service? Bob Travers made the car buying experience seamless and quick! The process was not painful and I would recommend it to anyone thinking about purchasing a vehicle. experience seamless and quick! The process was not painful and I would recommend it to anyone thinking about purchasing a vehicle. More

Rich Facteau took.me right in field a break issue. Come to find out I needed brakes badly. Rich got then replaced for me and got me on my way. Fast, courteous and a great price. What more could you ask to find out I needed brakes badly. Rich got then replaced for me and got me on my way. Fast, courteous and a great price. What more could you ask for? 10 stars More