Irwin Toyota

I have sold cars before and was truly impressed with the cordiality, respect and professionalism shown to both my wife and I by the people we dealt with at Irwin Toyota, namely, Betty Ballantyne, Joe and Ra cordiality, respect and professionalism shown to both my wife and I by the people we dealt with at Irwin Toyota, namely, Betty Ballantyne, Joe and Ray who were vary patient as we drove several autos to determine which met our wants and needs. I really wish to mention that there are several Toyota dealers closer to our home but after calling to ask questions and either being rebuffed or not having messages answered that were left by me asking to have my call returned, I decided to reach out to Irwin Toyota in Laconia, a one hour drive away. I called and made an appointment with Betty Ballantyne. When we arrived, Betty met us with a smile and a firm handshake, and then assigned a salesman ( Joe ) to assist us in selecting a vehicle. We drove several, both new and used. This is where most people get the bum's rush. Salespeople become frustrated and want to "broom" the buyers off the lot, because they did not purchase the first car they saw. That did not happen at Irwin. It took time, as any large purchase should, and they gave of their time in a very cordial manner. We were very pleased with the salespeople, the management and yes, even the finance guy who came along and explained, in a very intelligent and caring manner, the absolute necessity of purchasing a contract to insure parts of our vehicle should they malfunction. This contract is erroneously referred to in the business as a "warranty". It is not, it is a parts and labor contract and is necessary due to the large amount of functioning computers that exist in autos today. Having been in the auto business as a salesman, I was aware of this but wanted to hear the "pitch". It was delivered honestly, as everything else was at Irwins. Do we recommend Irwin Toyota to others? Absolutely....Unequivocably... YES! G & E B. Northwood, NH More

My husband and I used to deal with another local dealer and we were never satisfied with the service or customer service we received, so much so that we switched manufacturers. We purchased a Toyota thru and we were never satisfied with the service or customer service we received, so much so that we switched manufacturers. We purchased a Toyota thru a private sale, since it was our first toyota product we dealt with Irwins for the first time this year. Not only are we completely satisfied with the car itself (sequoia) we are also satisfied with the pricing and customer service we have received. If there happens to be a hiccup with the repair work the service team goes above and beyond to make it right!! We are so happy with our Irwins experience that we will use them from now for our sales and service needs!!! More

Great customer service was provided by Bob Abbott and Michael Grady. Bob Abbott is friendly and helpful when I bring my car in for an appointment. My car was ready in a reasonable amount of time. I ha Michael Grady. Bob Abbott is friendly and helpful when I bring my car in for an appointment. My car was ready in a reasonable amount of time. I have always been satisfied with the quality of work given by Irwin's. More

The service on October 1, 2009 was for lube, oil change, and filter change. Also a state inspection. The Irwin Zone has a very efficient and knowledgeable staff. Irwin does try to keep the repair cost do and filter change. Also a state inspection. The Irwin Zone has a very efficient and knowledgeable staff. Irwin does try to keep the repair cost down as much as possible and offer coupons for service to their customers. More

When I arrived at the dealership I was met promptly and courteously. The service people at the desk now seem to know me. Sometimes it is difficult to find the paperwork for my car because it is regiseter courteously. The service people at the desk now seem to know me. Sometimes it is difficult to find the paperwork for my car because it is regisetered in the name of my trust, rather than my name. However, this time the person at the desk knew exactly where the paperwork was. There was a reasonable charge for a state inspection sticker. The person who sells tires explained to me that I would need tires before winter. He explained in detail my various options but I felt no pressure to buy them either at this visit or at a future visit. More

IRWIN HAS A #1 SERVICE DEPARTMENT. THEY ARE PROFESSIONAL, FRIENDLY AND RELIABLE. WHEN YOUR CAR NEEDS SERVICE, THEY NORMALLY CAN ACCOMMODATE YOU WITH AN APPOINTMENT IN A VERY SHORT TIME. THEY ALSO SERVICE YOU FRIENDLY AND RELIABLE. WHEN YOUR CAR NEEDS SERVICE, THEY NORMALLY CAN ACCOMMODATE YOU WITH AN APPOINTMENT IN A VERY SHORT TIME. THEY ALSO SERVICE YOU WITH A CURRIER SO YOU DON'T HAVE TO WAIT FOR ANY AMOUNT OF TIME FOR YOUR CAR TO BE SERVICED. THEIR PRICES ARE REASONABLE. I LOVE MY PRIUS AND I WOULDN'T HAVE ANYBODY ELSE SERVICE MY CAR. MY HUSBAND PASSED AWAY 10 MONTHS AGO AND NOW IS MY RESPONSIBILY TO TAKE CARE OF THE CAR. I DO NOT KNOW ANYTHING ABOUT CARS SO I TOTALLY DEPEND ON IRWIN TO TELL ME IF THERE IS ANYTHING THAT THE CAR NEEDS FIXING. THAT IS VERY IMPORTANT TO ME. KEEP UP THE GOOD WORK IRWIN, YOU ARE #1. More

I am very happy with Irwin Motors. Although we have not purchased a vehicle there recently they have treated us like we are a favored customer. the communication is excellant - describing the work to be d purchased a vehicle there recently they have treated us like we are a favored customer. the communication is excellant - describing the work to be done up front and then calling with changes and cost estimates. I'm never happy with the cost of vehicle repairs but at least at Irwins I am given good explanations and the work that is done keeps my vehicle in goos shape. More

Once again--Great friendly service---I left a note on the front seat for the Tech's explaining how I wanted the tires rotated, and they did it the way I wanted it done. Employees must be happy working at Irw front seat for the Tech's explaining how I wanted the tires rotated, and they did it the way I wanted it done. Employees must be happy working at Irwin's, they all have a smile for you. After the work was done the service writer walked me to the cashier rather just pointing. More

I have done many years with Irwin,s approximately 25+/- and have always been quite satisfied. Hope to be able to do many more. My first experience was with Sue Clough and have always done my dealings wi and have always been quite satisfied. Hope to be able to do many more. My first experience was with Sue Clough and have always done my dealings with Sue Until my last buy thru Gene thanks to Sue directing him to me. This is mmy third RAV with you, and just love it. Sincerly Linda Carr More

I bought my Toyota Highlander 4 years ago from the Irwin Zone and have had it serviced there ever since. They are reliable, pleasant and fast. I was in and out within 45 minutes last week for a 5000 mile Zone and have had it serviced there ever since. They are reliable, pleasant and fast. I was in and out within 45 minutes last week for a 5000 mile check up! When I bought my car they gave me a great price on my trade-in. I wouldn't go anywhere else. More