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Irwin Toyota

Laconia, NH

4.7
1,477 Reviews

59 Bisson Ave

Laconia, NH

03246

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Showing 1,477 reviews

August 11, 2009

At Irwin's I feel very comfortable as a customer. They greet you right away in the service department with very friendly and knowledgable personalities and make you feel at home. They have a nice waiting More

by jec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department Personnel
August 11, 2009

Several of our cars are "older" and need to have great service in order to be safe on the road. Irwin's have a wonderful team of mechanics who give us a "heads up" on future needs as well as providing top More

by jstewartnh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Landry
August 10, 2009

Kim, We are sorry that things didn't work out too. Kim, We are sorry that things didn't work out too. To spend 12+ hours of our time and then have to walk away with no new vehicle was a complete More

by oldbarngirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Sowles, Al Faro
Aug 31, 2009 -

Irwin Toyota responded

Kathy- Per my follow up letter as well as Kim's follow up e-mail we are very disappointed that things didn't work out and apologize for any inconvenience. In the letter I sent you I included the AutoCheck report that shows we ran an Autocheck Vehicle History Report when we bought the vehicle from a rental car company. However, unfortunately an accident was reported on the vehicle after this which we would have had no idea about. I certainly do apologize for the inconvenience but we were as transparent as we could be with the pictures of the vehicle as well as the video walk around that Kim sent to you. Finally, when your husband called me a week later making an offer on the vehicle I apologize that we weren't able to come to terms. Should you have any future questions or concerns please contact me directly. Chris Irwin

August 10, 2009

I have been buying cars and trucks from Irwins for more than 25 years. Everyone over the years has has been very courteous. Sales and service representatives have been very helpful. If a lengthy service is More

by paulfen2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
five
July 30, 2009

Service and staff have always been great. Early morning service and waiting for car fits into plans for day. Service tech explains what has to be done to vehicle. Fast, efficient and fair....cannot ask More

by KBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Many at different times
July 28, 2009

I purchased a Toyota Avalon from Irwin last December and my wife just purchased a Ford Edge from them this week. In both cases I worked with Geoff Cunningham and Betty Ballantyne - they are a great team, t More

by jimlandry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Cunningham and Betty Ballantyne
July 19, 2009

even though we are not in a position to take advantage of the "cash for clunkers" program, this dealer was honest enough and explained all the components of that program and made suggestions for the future. More

by lynmattson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Begin
July 18, 2009

they are very friendly, they were quick and effecent. when i have questions on any thing , they gave me answers.they were very helpful also.if i need to call on questions they gave me answers. i would re More

by tina duncan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
July 16, 2009

Service Department employees are always courteous,friendly, helpful, and honest,'right up front', with detailed explanations of required work provided both verbally and in writing. Dave Pip More

by wbredvik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Piper, Service Manager
July 14, 2009

I have been dealing with Irwins since I bought my 2005 Toyota and I am very satisfied. I have found Irwins to be very helpful whenever I need service and they always take me to where ever I need to go wh More

by campgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Piper
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