Irwin Toyota
Laconia, NH
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When I went into the Irwin Zone, I was only looking as my car loan was not yet paid off, but when I drove the RAV 4, I fell in love. I told Mike that I did not think it would be possible to afford it, so he car loan was not yet paid off, but when I drove the RAV 4, I fell in love. I told Mike that I did not think it would be possible to afford it, so he offered to take down information and present me with options. My husband and I signed a P&S with the assurance that we could change our minds on the vehicle. After discussion with my husband, I called Mike back and said we were considering a higher end of the RAV 4 and requested that he work out some numbers. He did it without any complaint and got right back to me. The figure was too high for our budget so I told him we needed to look further. He called me right back with an option that we could handle and still get what we wanted. It was a pleasure to deal with someone locally who really cared and worked to get a deal that was beneficial to all parties. Mike took the time to demonstrate the different features of the RAV 4 and answer all of my questions. More
After a two-week internet search, I found the Toyota After a two-week internet search, I found the Toyota Tundra I wanted online at Irwin Toyota and emailed the dealership. A quick response by Will Be After a two-week internet search, I found the Toyota Tundra I wanted online at Irwin Toyota and emailed the dealership. A quick response by Will Begin, Internet Manager, stated the truck was available and would be warmed up and waiting for me. I visited Irwin, and although Will wasn't working that day, I met up with Buddy Sickinger at the used car lot who gave me a key to take the Tundra for a spin. Unlike the Bow Toyota dealership where one has to surrender one's license to be copied and have a salesperson accompany the customer while taking a test drive, Buddy never asked for a license or even my name before handing me the keys. Buddy's trust in me spoke volumns about the dealership I was dealing with. The next day I called Buddy and told him I was interested in buying the Tundra, but I wouldn't be able to make it up to Irwin until the next day. Buddy kindly put a "hold tag" on the truck. Before seeing Buddy upon my return, I met up with Will who I had only had contact with via email. I found Will to be warm and personable. Given a fair deal for the Tacoma I was trading in, I met with Ray Walsh, Financial Service Manager, who gave me a lower loan rate than my credit union's already low rate. I've dealt with FSM's before and did not enjoy the experiences. Ray's cut from a different cloth: he's personable and knowledgeable and courteous. Within two hours, I was driving my Tundra back to Concord, having had experienced the most enjoyable encounter with a dealership during the past 40 years of owning vehicles. Buddy said he'd call in about a week to see how things are with my new rig. One would be hard pressed to find a more courteous and accommodating and thoughtful salesperson. As Buddy said when I handed back the keys to the Tundra after test driving it and initially not wanting to buy it, "You either buy something from me or you don't and we part as friends." More
My wife bought her 1st Rav-4 at Irwin in 2002. Another in 2006. I bought a p/u in 2005 and a Rav-4 in 2oo7. The salesman were great. When we went for service they could not do enough for you. They are very h 2006. I bought a p/u in 2005 and a Rav-4 in 2oo7. The salesman were great. When we went for service they could not do enough for you. They are very helpful. We are very satisfied at what they do. More
After my fiasco with an Autoserv Dealership in Tilton, the experience I had at Irwin's Toyota was a breathe of fresh air, from the no pressure of the salesman, the helpful, honest, finance department, and the experience I had at Irwin's Toyota was a breathe of fresh air, from the no pressure of the salesman, the helpful, honest, finance department, and the great rates and price would make me recommend Irwin's to all my friends and relatives More
Another trip for servives to Erwin motors. As always you are greated by you own service manager {my interpetation} Ray Landry. He knows you by name, he's courteous, he always greats you with a smile and he are greated by you own service manager {my interpetation} Ray Landry. He knows you by name, he's courteous, he always greats you with a smile and he knows his stuff. What a pleasure to go there for your cars service. Hans and Janet Janke More
I'm very happy with the sale and service I had. Mike in sales was very nice and friendly. The service department was just as nice. Took it in 2 weeks after I got it, to pick up my second key, had a questio sales was very nice and friendly. The service department was just as nice. Took it in 2 weeks after I got it, to pick up my second key, had a question about a noise in front. They checked it out and said it was from the after market brakes and said that was the cause. And some one else ( afriend ) who works for another Toyota dealership said the same thing. Then i broke down a couple of weeks ago, and they took it right in and fixed it the same day. It ended up being a burn hole in the coil. More
I found that internet sales person was lacking basic customer service. It seems when challenged with a question he would not respond. Further, all the claims about being different and honest were a bi customer service. It seems when challenged with a question he would not respond. Further, all the claims about being different and honest were a bit different when the negotiations began. I was very disappointed. More
My visit was for the recall on my Camry's floormats. I My visit was for the recall on my Camry's floormats. I was told to expect it to take about 2 hours, but my car was ready in about 45 minutes. Ever My visit was for the recall on my Camry's floormats. I was told to expect it to take about 2 hours, but my car was ready in about 45 minutes. Everyone at Irwin is always helpful and friendly and this visit was no exception. I have recommended Irwin to several people. More
This is our third Toyota from Irwin - we've gotten two Tundras and I have a new Prius. They are great people and know their stuff. We go there for servicing as well. When all the scare about the Prius Tundras and I have a new Prius. They are great people and know their stuff. We go there for servicing as well. When all the scare about the Prius came out, our salesman called to assure us that he was keeping on top of whether anything applied to our Prius. More
I needed my State Inspection done. I telephoned the Irwin Zone service department and an appointment was set up. I arrived and spoke with Ray (Don't know last name). I asked to have my battery checke Irwin Zone service department and an appointment was set up. I arrived and spoke with Ray (Don't know last name). I asked to have my battery checked as well and was informed that it was part of the inspection service. He offered me a ride home which I declined because I live only a half mile away. He telephoned my home when the work was completed, well short of the four hours quoted. I picked up my vehicle and paid the cashier. I was given a complementary car wash cupon. What could have been better? H. Cook Anderson More