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Irwin Toyota

Laconia, NH

4.9
1,550 Reviews

59 Bisson Ave

Laconia, NH

03246

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Showing 1,550 reviews

March 13, 2011

Last week I purchased a 2011 RAV 4 with the assistance of Rick John. Previously, I had a 2007 RAV 4 also acquired with the help of Rick. I would like to tell you that in many, many years of dealing with car More

by scarletrunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick John
February 19, 2011

Geoff was nice, but overall this dealership was rude, pushy, and unwilling to accept the fact that there are better deals out there than theirs. They did not care that the Toyota I drove rattled and ins More

by wemonaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff, Steve
Feb 22, 2011 -

Irwin Toyota responded

William- I left a message for your earlier. I wanted to apologize for anything that may have happened with my staff. I sat with Geoff a few minutes ago to review what happened. From what I understand you test drove a Highlander and we couldn't come to terms. Steve talked to you before you left, however, Geoff noted that you didn't seem unhappy when you left---just that we couldn't come to terms and that we didn't have a Hyundai similar to the one at another dealers that would fit what you were looking for. I'm not sure about the rattle as that could have been many things. Nonetheless, I wanted to reach out and apologize for any inconvenience we may have caused. Please contact me when you get this. Thanks Chris Irwin (603) 524 4922

Feb 25, 2011 -

wemonaco responded

Chris, I had no problem with Geoff and quite frankly would have given your dealership a good rating if I had left after Geoff and I were finished talking. The problems arose when Steve was brought into the conversation. When I addressed problems I had with the car I test drove (the fact that it rattled as soon as I pulled out of the lot), he completely ignored my concern and instead proceeded to bash a different car company. I felt pressured by Steve - he clearly was not interested in what I had to say. Geoff is a good guy, but I left in a bad mood because of Steve. I bought a used car from a different dealership that was willing to negotiate with me and get me a car in my price range without pressuring me into a decision. Your dealership would be wise to follow their example. -Bill

Feb 25, 2011 -

Irwin Toyota responded

Thanks for the response Bill. Again, my apologies if you felt being pressured by Steve. Additionally, sorry if they didn't address a sound the vehicle was making. Whether that was something as simple as the plate frame vibrating or if it was something more complicated it certainly should have been addressed. Both Steve and Geoff expressed that you didn't seem upset when you left, rather we just couldn't come to terms. The vehicle you were looking at was the best price with respect to similar vehicles (miles and trim level) within a 100 miles and the Hyundai, from what I was told, wasn't going to fit your budget. While we negotiate it typically is minimal compared to most as we price very agressively right from the start---instead of taking our cost and marking a vehicle up $4000-$5000 and negotiating down from there or trying to hit the proverbial "homerun." Again, I'm sorry if this wasn't explained in a tactful manner. I have spoken with Steve. If you would we be willing to modify your review it would certainly be appreciated as our reputation is something that we take very seriously. Regardless, my apologies for the poor experience. Chris

Mar 08, 2011 -

Irwin Toyota responded

My apologies about any inconvenience we may have caused. Both Steve and Geoff didn't feel as though you were upset when you left, rather, we simply couldn't come to terms with price. While we do negotiate, we don't artifically mark up our vehicles excessively in hopes of taking advantage of a customer. This strategy helps us in selling used vehicles all over the U.S. In fact, the first vehicle you looked at was the best price with respect to trim level and miles of any similar vehicle within 150 miles. I certainly apologize if our pricing strategy and, consequently, room for negotiation wasn't explained in full. Additionally, not addressing the noise should have been handled as it may have been something as simple a loose license plate. Again, sorry for any inconvenience we may have caused as certainly your time is of value. Chris Irwin

February 12, 2011

Always friendly and easy to talk to. Good service for all 5 of my Toyotas. We use the service because of the shuttle service that will take me to and retrieve me from the office on the other side of town. W More

by ChrisS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray, Bob an dother at the service desk
January 31, 2011

Very friendly and knowledgeable staff. I have purchased and maintained my vehicles with this dealership. I would recommend this dealer for both of these jobs. I would use them for all my service if I lived More

by buzznshare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department not sure of names
November 09, 2010

I recently bought a 2010 Rav4. I was asked what my price range was, and what I was looking to get into. The dealers made it work so I could get into a new car, with the lowest payments possible, and meet my More

by abailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
November 04, 2010

After having an initial issue with the service department I was contacted by several people at Irwin who uncovered the cause and tried their best to make things right. For that, I applaud their efforts. Fr More

by jimlandry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Several
Nov 04, 2010 -

Irwin Toyota responded

Jim- I completely apologize for the situation. I believe that Ed Kelley, one of our Service Managers, spoke with you this morning to explain. Again, I apologize for any inconvenience. Please feel free to contact me directly should you have additional questions. Chris Irwin (603) 524 4922

Nov 04, 2010 -

jimlandry responded

Hello Chris - thank you for the response. It seems as though the only way I could get a response was to send in a rating on dealer rater. I called back to the service department to tell of my experience and the only response I received was "Oh, that's too bad - I'm sorry" - no explanation of the issue. I wish that the tire pressure issue were my only one with the service department, but as I had mentioned every time I have tried to use your service department there is an issue. My expectations are very simple - I just want to be able to go to a dealer, receive good service, pay my bill and be on my way without any issues. I purchased my Avalon from Irwin in 2008 and my wife purchased a Ford Edge in 2009. The sales experience was excellent. I only wish the service experience were the same. You have a lot of good reviews on dealer rater so I am sure most of your customers are very happy. For me, I think I will just use the local dealer here in Concord. Take care - jim landry

Nov 04, 2010 -

Irwin Toyota responded

Certainly it's up to you Jim. If you would like going foward feel free to contact me directly and I'll set you or your wife up with Service. If it would be more convenient to you we could also come get your car. Our Service Dept is one of the best in New England and something we/I pride ourselves on and that didn't show in your experience.Thanks for your response and time on the phone with Ed this morning. Chris chris.irwin@irwinzone.com

Nov 05, 2010 -

jimlandry responded

Chris - I certainly do not want to cause you any issues with this review. That was not my intent. As mentioned you have a lot of good reviews on this site, so I am sure most of your customers are very happy. If you need for me to remove the review please let me know and I will do so, or I can revise and add that you certainly did followup and try to correct the situation for me. Take care - jim landry

Nov 08, 2010 -

Irwin Toyota responded

That certainly would be much appreciated. Obviously that doesn't change the experience you had and for that I do apologize. Please let me know in the future if I can be of any help. Thanks for your patience and understanding. Chris chris.irwin@irwinzone.com 603 524 4922

October 17, 2010

Because I was asked to rate this dealership, I am pleased to give Irwin Toyota Zion an A+ in all departments that I have dealt with. I have been a customer of Irwin's for 27 years, having just purchased my More

by jacookman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Meier
October 15, 2010

We have been dealing with Irwin Motors for many years, and have never been dissatified with any of their work. If there was a problem with anything, they would quickly make it right. I recently had some s More

by jkcass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne & Mike (tires)
October 14, 2010

Service was great always treaded with the utmost respect and courteousy. Will continue to have Irwins do all my service on my car and truck.They have a great selection of vehicles to chose from and will alw More

by fasted52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
?
October 11, 2010

Wonderful facility, excellent service employees, always in and on on time, never tries to up-sell me on un-needed services, service always done to my satisfaction, and price is always at market levels. Al More

by kan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names...Dave?
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