
Irwin Toyota
Laconia, NH
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I brought my Toyota 4Runner in for 10000-mile servicing. The service person was very thorough and accomodating. At one point I requested clarification regarding the low beam setting on my high intensity he The service person was very thorough and accomodating. At one point I requested clarification regarding the low beam setting on my high intensity headlamps. The mechanic spent about 15 minutes with me answering all my questions, corroborating the proper headlamp setting, and test driving with me. The service person double-checked my completed work and assured I was fully satisfied, which I certainly was. Finally, the charges for the service visit were very reasonable. More
I found the car I wanted on the internet, at a reasonable price. That kind of purchase can be very risky, but I had no trouble striking a deal with Betty Ballantyne, and trusting her and the rest of the Irwi price. That kind of purchase can be very risky, but I had no trouble striking a deal with Betty Ballantyne, and trusting her and the rest of the Irwin team to deliver. After making the necessary inquiries, and a small deposit, I was able to book a one-way flight from East Lansing, Michigan to Manchester NH for less than $150. A representative from Irwin was there to pick me up and drive me to their lot. The car met or exceeded my expectations and, as an extra bonus, I discovered that Buddy Sickinger had even managed to track down the former owner, and secure the floor mats I had asked him about (to replace them with OEM would have cost me hundreds). Thanks, Buddy! I was on my way home in less than an hour. All in all, a very satisfactory transaction. They are true professionals. More
i had previously leased a ford ranger from gene meir 6 years ago,, two year lease came up and he asked me to lease/buy again but advised him i had a daughter starting college and i would be driving jalopi years ago,, two year lease came up and he asked me to lease/buy again but advised him i had a daughter starting college and i would be driving jalopies for the next four years due to college bills, ,, i would came back and see him when my daughter graduated college. my daughter graduated this year,, called gene up on a great camry lease deal i saw in a flyer and he remembered me !! i stated my name was ray bauman and he responded ' so your daughter graduated,, congratulations !! as i expected gave me a decent deal on my trade,, good honest man,, he must work there because irwins has the same values More
Have been doing business with Irwin Motors since 1983. Have always been satisfied with the pricing on new vehicles and service after the fact. Salespeople have always been very knowledgable and courte Have always been satisfied with the pricing on new vehicles and service after the fact. Salespeople have always been very knowledgable and courteous and the same can be said for the service technicians and staff. More
I have been here a few times for service on my truck and am a stickler for good customer service. They are excellent! Professional, knowledgeable and easy to deal with. I felt very comfortable working with am a stickler for good customer service. They are excellent! Professional, knowledgeable and easy to deal with. I felt very comfortable working with this team. I would go back for service and will defiantly go back to buy my next vehicle. More
I recently went to IRWIN, as I had seen a couple used vehicles I'd like to try. Although sometimes difficult car shopping with a toddler, Glenn was more than helpful switching car seats from car to car vehicles I'd like to try. Although sometimes difficult car shopping with a toddler, Glenn was more than helpful switching car seats from car to car for my grandaughter. The day we first went, the vehicle I wanted to see was in the shop, so after waiting a while, we also looked at other vehicles. I called the next morning & was told that the car in the shop...was NOT going to be offered for sale, as it had PROBLEMS...(I greatly appreciated them telling me, so went back to look again at the RAV4). After driving home in the RAV, I noticed the windshield had scratches from the wipers from previous owner (which Irwin had changed in the prep), but scratches did not come out in the car wash. I went back Monday morning to follow up on it but neither Glenn nor Betty were in. Someone suggested I speak with AL, the General Sales Manager, who took one look at it and said, "I think we need to replace your windshield." So as not to have to sit around for a 3 hour period with the little one... they arranged for the glass company to come out to my house 30 miles away, the next day, and change it in my yard. I will definatly tell family and friends about IRWIN Motors & shop there again in the future. :) More
I located a used vehicle online and worked with the sales staff at the Irwin Zone. They responded immediately to emails, and answered all questions honestly, and very quickly. I never felt pushed by them t staff at the Irwin Zone. They responded immediately to emails, and answered all questions honestly, and very quickly. I never felt pushed by them to make a decision, and they were honest, and upfront about the pricing, warranty information, and carfax. Kim was flexible and candid throughout, and as a person who has purchased three cars before from private sellers, finding a good dealership is worth the $100-$200 they charge to get it reconditioned and certified-pre-owned (if applicable). I would recommend the Irwin zone as no hassle, no razzle dazzle dealership. More
Irwin sets the bar for the way a dealership should be run from sales to service, I had several items that needed attention after the sale and was I surprised, Not only were the items repaired but I was left from sales to service, I had several items that needed attention after the sale and was I surprised, Not only were the items repaired but I was left a wrritten explaination for all work performed. More
Very clean waiting room. Also service our car when it is convenient for us. Very nice people to work with. The salespeople and very nice and were very helpful when we bought the car. We would recommend Ir convenient for us. Very nice people to work with. The salespeople and very nice and were very helpful when we bought the car. We would recommend Irwin Toyota to all our frineds. When we decide to trade we will return. More
We bought our car at Irwin's because it is hassle free shopping. The salesmen were helpful and not pushy. It took us several months to make up our mind (without being called by our saleman) and when we shopping. The salesmen were helpful and not pushy. It took us several months to make up our mind (without being called by our saleman) and when we were ready he was there to help us. Every time we bring our car for service they take the car immediately. Service is quick, staff very friendly. More