Back

Irwin Toyota

Laconia, NH

4.8
1,499 Reviews

59 Bisson Ave

Laconia, NH

03246

Directions

By Type

Showing 1,499 reviews

February 19, 2011

Geoff was nice, but overall this dealership was rude, pushy, and unwilling to accept the fact that there are better deals out there than theirs. They did not care that the Toyota I drove rattled and ins More

by wemonaco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Geoff, Steve
Mar 08, 2011 -

Irwin Toyota responded

My apologies about any inconvenience we may have caused. Both Steve and Geoff didn't feel as though you were upset when you left, rather, we simply couldn't come to terms with price. While we do negotiate, we don't artifically mark up our vehicles excessively in hopes of taking advantage of a customer. This strategy helps us in selling used vehicles all over the U.S. In fact, the first vehicle you looked at was the best price with respect to trim level and miles of any similar vehicle within 150 miles. I certainly apologize if our pricing strategy and, consequently, room for negotiation wasn't explained in full. Additionally, not addressing the noise should have been handled as it may have been something as simple a loose license plate. Again, sorry for any inconvenience we may have caused as certainly your time is of value. Chris Irwin

February 12, 2011

Always friendly and easy to talk to. Good service for all 5 of my Toyotas. We use the service because of the shuttle service that will take me to and retrieve me from the office on the other side of town. W More

by ChrisS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Bob an dother at the service desk
January 31, 2011

Very friendly and knowledgeable staff. I have purchased and maintained my vehicles with this dealership. I would recommend this dealer for both of these jobs. I would use them for all my service if I lived More

by buzznshare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department not sure of names
November 09, 2010

I recently bought a 2010 Rav4. I was asked what my price range was, and what I was looking to get into. The dealers made it work so I could get into a new car, with the lowest payments possible, and meet my More

by abailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
November 04, 2010

After having an initial issue with the service department I was contacted by several people at Irwin who uncovered the cause and tried their best to make things right. For that, I applaud their efforts. Fr More

by jimlandry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Several
October 17, 2010

Because I was asked to rate this dealership, I am pleased to give Irwin Toyota Zion an A+ in all departments that I have dealt with. I have been a customer of Irwin's for 27 years, having just purchased my More

by jacookman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Meier
October 15, 2010

We have been dealing with Irwin Motors for many years, and have never been dissatified with any of their work. If there was a problem with anything, they would quickly make it right. I recently had some s More

by jkcass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne & Mike (tires)
October 14, 2010

Service was great always treaded with the utmost respect and courteousy. Will continue to have Irwins do all my service on my car and truck.They have a great selection of vehicles to chose from and will alw More

by fasted52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?
October 11, 2010

Wonderful facility, excellent service employees, always in and on on time, never tries to up-sell me on un-needed services, service always done to my satisfaction, and price is always at market levels. Al More

by kan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of names...Dave?
September 21, 2010

I deal with the same service writer, because he knows me by sight, and my tundra. He let me know when it was done and sent someone to get me at home. They do a good job on checking everything and making rec More

by ingraham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dave piper
...
133
...