Irwin Toyota

Our family had been shopping for a "pre-owned" 8 passenger Toyota Sienna for a number of weeks. I had personally test driven at least four before going to Irwin Toyota in Laconia, both from deale 8 passenger Toyota Sienna for a number of weeks. I had personally test driven at least four before going to Irwin Toyota in Laconia, both from dealerships (large and small) and private party. Instead of slick salesmanship trying to cover flaws(from a small dealer) or inflated prices (from a large dealer); at Irwin Toyota I found an easy-going salesman (no hard sell) who gave a realistic appraisal of the vehicle. The vehicle was very competitively priced. We felt we got a good price for a vehicle in great condition that will last our family for a number of years. I mention honest appraisal because of the following. We called before test-driving to inquire why there were no pictures of the interior on Irwin's website. We were coming from 2 1/2 hours away and didn't want to make a trip for naught. Bud told us, "It is a vehicle with 67,000 miles on it. I wouldn't call the interior 'excellent', but it is better than 'fair'. I would describe the interior as in 'good condition'." Having seen a private party vehicle described much the same way (Boy, were we dissappointed when we test drove it), we still decided to check it out. The interior was in much better condition than we expected. The carpets in the back were great and a new pair of floor mats in front will basically take care of it, aside from one small scratch on the dash. Better yet, the mechanics of the vehicle all checked out to my husband's satisfaction. It drives like a dream. And we appreciated the Car-FAX information as well. Irwin Toyota even inputs into Car-FAX's database when they perform maintenance on a vehicle, not just when they sell one. All our impressions attest to the fact that Irwin Toyota is a quality dealership where good values can still be found. More

It was my first time getting service at Irwin and I couldn't have been happier. Everyone was professional and very friendly. They checked everything, found out that my registration was incorrect, said couldn't have been happier. Everyone was professional and very friendly. They checked everything, found out that my registration was incorrect, said I had a Kia not a Hyundaii, I never even noticed that it was wrong. They also told me about 2 recalls, ordered the parts and will call when ready. Will definitely stay with Irwin. More

My husband and I had talked to Erik about getting a truck. My husband wanted something with power and a back seat that was reasonably priced Erik showed us a leftover 2010 Toyota Tundra we took it for truck. My husband wanted something with power and a back seat that was reasonably priced Erik showed us a leftover 2010 Toyota Tundra we took it for a test drive and Erik gave us the price including rebates/incetives and doc fees. We had compared similar trucks online and nobody could beat Irwin's price. When my husband got out of work on Monday we got to Irwin's the truck my husband wanted was still there we made an offer and left that night truck preped and coated with ResistAll. Which was great for us since we live 45min away. The finance department explained told us exactly what our payments were going to be and what was covered. He even explained the extended coverage we could get and told us exactly how much more our monthly payments would be. We would definately recommend Irwin's to anyone looking for a car or truck. This is our second vehicle from Irwin's and we won't go anywhere else now! More

My wife and I had a great experience at the Irwin Zone. We purchased a Prius in February and then a Tacoma in June. Both times we had professional service and a deal we could not refuse. Thanks to all at We purchased a Prius in February and then a Tacoma in June. Both times we had professional service and a deal we could not refuse. Thanks to all at Irwin's, Harry and Anita Blood More

I have to rate my experience with Irwin as very worth while. The people that work there treat you with the utmost respect, its like a bunch of friends on a get together. The day I went to buy a car they while. The people that work there treat you with the utmost respect, its like a bunch of friends on a get together. The day I went to buy a car they had just sold the one I wanted.Jeff and his fellow salesmen actually searched around until they found me the exact same car! I have never in all my years of buying vehicles had such an awesome sales team behind me. I will being going back to The Irwine Zone for every single car I buy! More

Purchased a 2011 Camry July 2010, had a vibration problem from new, they claimed they balanced all four tires, always had a vibration problem. My wife drives it all the time, on a recent 2000 mile trip I dro from new, they claimed they balanced all four tires, always had a vibration problem. My wife drives it all the time, on a recent 2000 mile trip I drove it quite a bit, yes there is a vibration, I took it in for the 20,000 mile service at another Toyota dealership they found all four tires out of balance and feathering. I contacted Irwin and made an appointment for them to review the condition, their diagnoses was that the front end was out of alignment and the steering wheel was off center, who new they went together. After charging me for the alignment I questioned the service advisor, Dave Piper, what the connection was to the vibration, he didn't appreciate my questioning him and he walked away and left me standing there. I always thought the unsatisfied customer walked away. Their service department leaves a lot to be desired, very unprofessional. They took a tire problem and turned it into a customer problem to avoid paying for the repairs. My wife traded a 2003 Highlander with 173000 miles on it, never a problem with it, Toyota quality has really slipped. If they think the service was satisfactory you get all kinds of e-mails, if unsatisfactory they don't even return calls. More

Abby was immediately responsive when we walked into the showroom. She listened to our wants and assisted in our decision. She was knowledgable and helpful throughout our entire purchasing process. Her f showroom. She listened to our wants and assisted in our decision. She was knowledgable and helpful throughout our entire purchasing process. Her follow-up after the purchase showed continued interest. More

I've been dealing with Irwin's for over 10 years now and cannot say enough about the EXCELLENCE of this dealer. Not only have I purchased vehicles from Irwin but I've been a long standing customer to the s cannot say enough about the EXCELLENCE of this dealer. Not only have I purchased vehicles from Irwin but I've been a long standing customer to the service department which, in my experience, is hard to top. Every customer is greeted with a friendly smile from somebody who listens and purely CARES about YOU as a customer. It does not stop there... the quality of service is consistantly high, CONSISTANTLY. Irwin's get's it right the first time every time and the price is always fair. I've worked at dealerships in the past, dealt with many over the years, and can say that Irwin's has a winning formula inclusive of it's people, systems, and a very high quality of work. You will be refreshed to do business here... More

Recently, I made my second purchase from Irwin. The first was a used Toyota that I bought 3 years prior. I loved that car and I actually enjoyed my car-buying experience at Irwin so much so that I returned t was a used Toyota that I bought 3 years prior. I loved that car and I actually enjoyed my car-buying experience at Irwin so much so that I returned there to buy again. I drove away very pleased with my experience again! I highly recommend this dealership to anyone even if you have to drive an hour to get there like I do. More

Irwin's service department at both the dealership and Quick Lane is excellent. The personnel are friendly and courteous and the service is prompt, reliable and the cost is reasonable. I bought my car (a Quick Lane is excellent. The personnel are friendly and courteous and the service is prompt, reliable and the cost is reasonable. I bought my car (a 2010 Ford Fusion) at Irwin's primarily because of the service department. More