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Irwin Toyota
Laconia, NH
1,499 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,499 reviews
December 18, 2012
I have my car (Toyota Sequoia) serviced for the last 7 years by this Dealer and I can give them the highest mark of satisfaction. Great people..very professional...courteous years by this Dealer and I can give them the highest mark of satisfaction. Great people..very professional...courteous More
by snah
Employees Worked With
Ray Landry
December 16, 2012
Thanks to the Irwin Automotive Group for once again supporting Mix 94.1fm's annual Cash-N-Cans Money & Food Drive for the holidays! We had another record year raising money and food for those in need i supporting Mix 94.1fm's annual Cash-N-Cans Money & Food Drive for the holidays! We had another record year raising money and food for those in need in our local community. Irwin employees were very generous with their food donation, raising hundreds of canned goods for the cause! Irwin is always ready to step to the plate for to help our community, and we thank them for that! Merry Christmas!! Fred Caruso Project Manager Mix 94.1fm's Cash-N-Cans More
by fredcaruso
Employees Worked With
Chris Irwin, Dennis Marhefka, Lisa Abreu
December 12, 2012
I had an outstanding experience at Irwin Automotive. The leadership and sales person were great listeners and helped me decide on the exact truck I wanted. I have been thrilled with my Tacoma. As someone leadership and sales person were great listeners and helped me decide on the exact truck I wanted. I have been thrilled with my Tacoma. As someone who lives in the Lakes Region, I was pleased to find that my local option was such a quality organization. More
by bchamplin
Employees Worked With
Ron O'Conner Jr
December 12, 2012
I bring my 2000 Jeep Grand Cherokee to The Irwin Zone for service because I really enjoy dealing with the people that are there. They are always friendly and take the time to explain exactly what is wrong w service because I really enjoy dealing with the people that are there. They are always friendly and take the time to explain exactly what is wrong with the Jeep. Anytime I need service or repairs I know my vehicle will be scheduled quickly and the repairs will be reasonably priced. If the mechanic comes across additional concern, I am notified. Overall, this is a great company for repairs and service. When I decide to purchase a new vehicle, I will be going to The Irwin Zone. More
by AngieCarignan
Employees Worked With
Ken Brace
December 09, 2012
Finally I didn't feel pressured into buying something I didn't want or need! They are honest and to the point. Thanks for pointing me in the right direction! didn't want or need! They are honest and to the point. Thanks for pointing me in the right direction! More
by Klitwin
Employees Worked With
Chris Irwin
December 07, 2012
Friendly knowledgable staff. They worked well with my budget to get me the bottom line best deal. Salesmen was not pushy by any means and I briefly spoke with the manger who seemed very professional owne budget to get me the bottom line best deal. Salesmen was not pushy by any means and I briefly spoke with the manger who seemed very professional owner and much about his business and employees. More
by Backdraft4141
Employees Worked With
Christopher Irwin
December 06, 2012
This will be the fourth car that I have purchased from Irwin's and each time my experience gets worse. From the lack of friendliness to the downright rudeness at times. The last car I purchased have to ha Irwin's and each time my experience gets worse. From the lack of friendliness to the downright rudeness at times. The last car I purchased have to have 3 different remote starters put in it and it never worked right. Two days ago I went to trade in my car for a new one and I was told that it wouldn't be in for delivery until thursday and that I could pick it up Friday. Some things changed and I would only be able to get the car on thursday long story short I was lied to and my car is still not there and won't be until sometime tomorrow. I;m really glad I didn't take the day off to pick my car up or I would have been even more upset. In the four years I have been dealing with Irwin's I have only met a handful of nice people most of the others are unfriendly, uncaring, only in it for the money kind of people. I WILL NOT be buying another car from them not will I refer anyone to them. More
by nice_and_friendly
Employees Worked With
Gary, Steve, and Ralph
December 05, 2012
My Experience with Irwin Motors was exceptional. They were very helpful and were able to answer all the Questions I had on the used Toyota at wholesale pricing I had seen on the internet. I was able to t were very helpful and were able to answer all the Questions I had on the used Toyota at wholesale pricing I had seen on the internet. I was able to take the car and have it look at by my mechanic that would be doing the state inspection on the vehicle before purchase. This made my day as to feeling secure about the car I was about to buy as is from them. The car is great and has passed state inspection. A big Thank you for great service to Betty B and Geoff C. Will recommend this dealership to friends and family. More
by robert.nadeau3
Employees Worked With
Geoffrey Cunningham, Betty Ballantyne
August 15, 2012
BECAUSE I WAS SO DISHEARTENED BY MY EXPERIENCE, I SOUGHT TO CANCEL THE PAYMENT WITH TD BANK IN ORDER TO FORCE A RESOLUTION TO THE PROBLEMS DESCRIBED BELOW. I ALSO WANTED TO BE HEARD BY MANAGEMENT AS THE SE TO CANCEL THE PAYMENT WITH TD BANK IN ORDER TO FORCE A RESOLUTION TO THE PROBLEMS DESCRIBED BELOW. I ALSO WANTED TO BE HEARD BY MANAGEMENT AS THE SERVICE MANAGER CLEARLY DID NOT TAKE MY CONCERNS SERIOUSLY. HE WAS "CLEAR THEY HAD NOT MADE A MISTAKE". BELOW IS THE LETTER I SENT TO TD BANK REGARDING MY EXPERIENCE August 15, 2012 Debit Card Investigations TD Bank PO Box 5400 Cherry Hill, NJ Dear Sir/Madam: This is the first chance I have had to look at this material. We have been concerned with the care of a terminally ill person. Certainly I will be sending a copy of this letter to the Irwin Motors dealership management and owners. I may try to publish it on the web. I am completely befuddled by the action we were forced to take by Irwin and the small but obvious details they left in disrepair – all the while placing us in an untenable position. Our bottom line – the tail light configuration and the horns did not need to be replaced. These items in the repair came to $450 – $500 of the total repair. The repairs managers claimed again and again these components were not working. YET - we have the testimony of 3 people – who have nothing to do with this issue – the lights and horn WERE working – until the VERY moment we drove the car into Irwin. What choice did I have with a car that belonged to a dying person from Massachusetts – other than to fix it? The goal was to get the car back to our dying friend. I therefor paid the price – however - I will not let the issue go without expressing my unhappiness and sense of wrong doing/lack of skill on the part of Irwin. Additionally and worth noting - in spite of these substantial and costly components being repaired to the tune of nearly $600.00 - some very small things were not repaired. As you can see from the photo – the hood latch was left disconnected - the wire protruding from underneath the dash!! Since the problems were electrical we also asked that they find out what is wrong with auto key - to open the doors electronically. We were told that the electronic key had been tampered with and that would require an additional installation; two or three hundred more dollars! We chose not to do it. Upon closer inspection – we tried a simple thing – we replaced the battery in the key. Obviously the electronic key that opens the doors was never tested. I can provide a video that indeed – this electronic door opener works very well. It simply needed a battery change. This is a superb example of NO pride and/or no concern for the customer - or their workmanship. More Background: As mentioned above we are caring for someone who is terminally ill. Because of her illness – our friend let her insurance lapse and then was in an accident. We decided to take it upon ourselves to see if we could get the care repaired. We brought the car from Massachusetts to NH. In mid- July, we brought the 2005 Camry to Irwin to get an appraisal on the physical damage ($2900). It was clear at that time – to the Irwin Toyota technicians –the rear tail lights would not shut off without removing the fuses each time the car was shut off. IN OTHER WORDS – they were operating then – just not correctly because of a short. Likewise the horn would not stop beeping without removing the fuse. (In other words – they worked!) The point of sharing these details – is that by admissions of Irwin’s own technicians – the lights and horn were working. They lit up – the horn beeped. They told us why they would NOT go off! A short - fine – that makes sense. The car was brought to a less expensive auto body shop (since the cost was out-of-pocket and no insurance was involved) and the body damage was repaired. I was told that each time the car was moved in and out of the bays the tail lights worked. The horn beeped loudly when tested at the body shop. The car was moved from Belmont (the body shop) to Laconia. Moving the car required two drivers...a second car to shuttle the Toyota driver back. The driver of the car following the Toyota to Irwin has testified the brake lights were working all the way – as were the parking lights. I will send this signed testimony of 3 others, in another letter – that the lights and horn worked. Yet - here is the quandary. Once in the Irwin motors repair shop – the lights stopped working and the horn did not work either. How to both horns suddenly stop working? How does the rear tail light assembly – working on the ride to Irwin – suddenly stop working? Now – once I made the complaint - TD BANK called “DAVE” at Irwin – what else would “DAVE” say. Of course “they fixed it correctly”. Would Dave admit that they may have made a human error??? Not likely. Well – explain the hood latch, explain the battery in the electronic key. Thank God I did not okay a new door/key assembly!! I wish I had the confidence that somewhere someone –reading this – might be concerned that – just maybe – something inappropriate or severely unskilled took place. Somehow in this busy competitive world - I lack the confidence that anyone will care. I will do my very best to spread the word that I believe I was treated unfairly . Very sincerely yours – More
by dmcdermott1195
Employees Worked With
Dave
May 25, 2012
I had certain parameters that a new-to-me used car needed to have. Working with Internet manager Tobias Paddock, I wasted no time finding a 2006 Toyota Avalon that was ultimately reasonably priced and provi to have. Working with Internet manager Tobias Paddock, I wasted no time finding a 2006 Toyota Avalon that was ultimately reasonably priced and provided the gas mileage and comfort I was looking for. Toby was unfailingly kind and considerate throughout the negotiations and was unavoidably unavailable at the time I had arranged to take possession of the car. However, at the last minute Toby arranged for another salesperson to stand in for him so that I wouldn't need to reschedule. Marc was very busy with other obligations but did a fine job handling the delivery and I was on my way in the Avalon in a reasonable amount of time. Several weeks later, I needed service for an issue that was getting progressively worse. Assistant Service Manager Ken Brace was receptive to taking care of the car even though the appointment I had made over the phone was never entered into his schedule. Two days later, my car was ready and in excellent shape - Irwin's even picked up the tab for most of my rental car expense! Exactly when the problem had started (before or after I purchased the vehicle) was in question so I met with Used Car Manager Betty Ballantyne. She listened to the facts and made a very decent offer to split the cost of that particular repair 50/50 because she believes in doing the right thing to foster relationships with Irwin customers. At Irwin's I wasn't just a number! I plan to continue to have my service needs met at Irwin Motors in Laconia and will gladly pass on my positive experiences in hope that I can send others to such a gracious and fair dealership. More
by scrabbledupagain
Employees Worked With
Tobias Paddock, Ken Brace, Betty Ballantyne
