Irwin Toyota

Knowledge, patience and great Customer Service I walked into Irwin Automotive knowing that I wanted to purchase a RAV4 but I was unsure of which model. Craig LaChapelle was very patient while expla I walked into Irwin Automotive knowing that I wanted to purchase a RAV4 but I was unsure of which model. Craig LaChapelle was very patient while explaining what I actually needed and which were "nice to haves". I am retired and am on a budget but when all was said and done I felt like I had a great experience and a great car. Many thanks to Craig!! More

Consistency wins out all the time I just acquired my third Toyota from Irwin Toyota and again, the level of professionalism and sincerity is outstanding. This is my second purchase fr I just acquired my third Toyota from Irwin Toyota and again, the level of professionalism and sincerity is outstanding. This is my second purchase from Howard Cullen and I specifically went to him for his attention to detail and thorough, honest answers he gives to all questions. Leasing is new to me and he walked us through the whole process with both the pros and cons and all without pressure to lease or buy. The post-sale service level is without equal for both my new car and my 17 year old Camry that just won't die. I always know that I will be give a fair price with all the choices available to me. That is why I will keep coming back to this place. More

Great service at Irwin Toyota Service agent was very friendly. My appointment was on time and the work was finished promptly. Use of coupon and service coverage made it a very re Service agent was very friendly. My appointment was on time and the work was finished promptly. Use of coupon and service coverage made it a very reasonable cost as well. More

Great experience at Irwin Toyota Irwin Toyota made buying a new car a smooth, professional, and exciting experience. Thanks to Howard Cullen I drove away with a great RAV4, no stress, Irwin Toyota made buying a new car a smooth, professional, and exciting experience. Thanks to Howard Cullen I drove away with a great RAV4, no stress, no regrets. More

Above and beyond Bob was excellent to work with and provided us with outstanding customer service. He went above and beyond to meet our needs and what we were looking Bob was excellent to work with and provided us with outstanding customer service. He went above and beyond to meet our needs and what we were looking for in a vehicle and never made us feel rushed in our decision. We truly appreciate his friendly demeanor and positive attitude as it makes the car buying experience much easier and less overwhelming. As a bonus, we got to work with Josh Glazier in Financing who is absolutely amazing. Over the last 15 years, our family has purchased many vehicles with him and highly recommend him to anyone we know. We will continue to do so as he strives to get you the best possible deal at the best possible rate and exceeds expectations every time. He is truly a role model in what he does which is why we keep coming back. Once you've had the best experience, why would you go anywhere else? These two are the best! More

Positive experience at Irwin Toyota My experience at Irwin Toyota was very positive. My state inspection was done on time while I waited. Bob Abbott is definitely an asset to this deal My experience at Irwin Toyota was very positive. My state inspection was done on time while I waited. Bob Abbott is definitely an asset to this dealership. I bought my Highlander here new and I would recommend the dealership without question to anyone looking to buy a new Toyota. More

Truly Exceptional Service Our Toyota RAV4 was part of a recall for excessive oil consumption. It was an extensive process to repair. Parts could not be ordered until the Our Toyota RAV4 was part of a recall for excessive oil consumption. It was an extensive process to repair. Parts could not be ordered until the selected parts were taken off the vehicle. Some of the replacement parts were not immediately available. We were provided with a rental vehicle the day we brought the vehicle in. Steve Barbour was the Service Writer with whom we dealt. He was truly exceptional. He is so friendly and pleasant, efficient and knowledgeable. He kept us informed every step of the way regarding delivery of parts and time frames. When we realized the vehicle registration needed to be renewed and the vehicle needed to be inspected, he arranged that for us. We highly recommend the service at the Irwin Zone and Steve Barbour. Dave & Vicky Austin More

Outstanding Bob Travers was wonderful. My husband works in Boston so I had to handle the majority of trading in our old Toyota and purchasing a new Toyota so Mr. Bob Travers was wonderful. My husband works in Boston so I had to handle the majority of trading in our old Toyota and purchasing a new Toyota so Mr. Travers had to basically help me out with explaining everything to me and making sure that I had everything that my husband wanted in a vehicle. He was very patient and extremely easy to deal with. We made the deal and everything was completed in a couple of days to the complete satisfaction of my husband. I would definitely send all my friends to Mr. Travers to purchase a vehicle. More

Extremely comfortable and knowledgable When we were introduced to Bob Travers and told him our dilemna and budget that we had to work with, I kind of expected the same story from the many s When we were introduced to Bob Travers and told him our dilemna and budget that we had to work with, I kind of expected the same story from the many stops before leading up to our visit to Irwin in Laconia NH. When he started to tell us that the cars we were looking at were sold "as is" and fully explained how that worked I could tell we were in for a different experience. His honesty was apparent as he right away made a call to a co worker inquiring about a car that came to mind. He NAILED IT for us. The car had not been cleaned yet but he assured us we would be able to tell it was a solid car if we drove it. Again he was right! I will be telling everyone I know about Bob and be sure to suggest they see him if they are ever in need of a new vehicle. Thank You Bob! More

Awesome Experience I recently purchased a 2015 Toyota Tacoma through Bob Travers. He was extremely thorough and attended to every detail. I would highly recommend dealin I recently purchased a 2015 Toyota Tacoma through Bob Travers. He was extremely thorough and attended to every detail. I would highly recommend dealing with Bob Travers at Irwin Toyota Scion. More