Irwin Mazda - Service Center

Rotated tires and didnt notice they were unsafe Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you hav Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you have to wait around for about 20 minutes... second of all I take my car for an oil chance, tire rotation, and check up as I have reached over 120,000 miles. They rushed my car so fast that within an hour of leaving they were calling me to tell me "oh it's ready and everything is working great on it!" Okay so I pick it up and drive it away and I notice it's making a thumping sound. I contacted them about it but they wanted to take no responsibility for not telling me something was wrong with my car. I took it to another mechanic I trust and he showed me there was a damaged spot on my tire they rotated. I'm not accusing them of damaging my tires but I think it's highly dangerous and unprofessional to rotate my tires and not even look at them to see of they are safe. Like how inconsiderate and uncaring do you have to be to put a damaged safety item on a car. All you guys had to do was inform me of the problem and I would have paid you guys to fix it but now you can kick rocks because I will never go here again and waste my time and money. More

Bad Experience with Service Departmenr! BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 days in advance. I needed a loaner car because the work would take a while. My appt was a Friday @ 8 am. On Thursday pm at 5:10 pm I get a call from a woman in service who casually informed me that no loaner car was available and I would have to reschedule my appt. I had cleared my calendar of clients for Friday am so this was a big inconvenience. and loss of income for me. So I called the dealer “manager” Carlos and he said “well when did you want us to call you”? How about at least a day before?? I complained about the service woman and he said, well that’s my wife. I knew my complaint would go nowhere. I asked to talk to an Irwin family member and he said NO, he would not give me their phone number. Anyway, I went to another Mazda dealer and had a great customer service experience. Will NEVER step foot into Irwin Mazda again. Go to Open Road Mazda for a professional experience. I hope an Irwin family member sees this review. More

Told I had a recall and then they never did the work I bought my used 09 mazdaspeed3 and three months after I got it the turbo blew, Irwin service center replaced with my warranty company and also told m I bought my used 09 mazdaspeed3 and three months after I got it the turbo blew, Irwin service center replaced with my warranty company and also told me there is a recall on timing chain and guides so they said they would check and replace after I even told them it chatters on cold starts. Then said they could not get it to repeat noise and sent me on my way. 15k miles later bam chattering and they said there is no recall anymore... great wonderful for the customer right?? More

Amazing Customer Service - John Davis Our family planned to travel to Ocean, New Jersey from Georgia the last week of July for our nephew’s wedding. Unexpectedly we had a death in the fam Our family planned to travel to Ocean, New Jersey from Georgia the last week of July for our nephew’s wedding. Unexpectedly we had a death in the family and had to travel earlier than expected. We had service scheduled on our Mazda CX-9 prior to our original travel date. The service included a recall, new tires, and a broken driver side visor. In between the funeral and wedding I called a Mazda dealership closest to my relative’s house, but they were very short answering my questions and appeared to have no interested in helping me. I looked to the next closest dealership, Irwin in Freehold. I was connected to Service Advisor, John Davis, and was immediately impressed with his willingness to help. One of the first items I asked John about was the sun visor. When he looked up the VIN, he noticed my vehicle had a recall. I told him I was aware and explained the circumstance that brought us to New Jersey. He was able to schedule a service appointment to look at the sun visor, perform the recall and install new tires. Not only did John get me in at a time convenient for me, price match the tires I had chosen at a local shop in Georgia, but he also supplied me with a loaner car. I was blown away with his care and concern. Unfortunately the sun visor was on back order and they were unable to install it during my initial visit. Due to the fact that the warranty would expire by the time I returned to Georgia, John called my dealership and had them open a service ticket and provided them with the part information so that the repair could be done when I returned. A few days later I received a call from John asking if I was still in New Jersey. He again, scheduled a convenient appointment time, and was able to resolve the sun visor issue prior to our long 800 mile drive back to Georgia. Needless to say John provided excellent customer service. He went above and beyond to not only help repair my vehicle, but to provide me with piece of mind during a very difficult time. If ever in future travels to New Jersey and I find a need for my vehicle to be serviced, I will definitely contact Irwin and ask to speak to John Davis. More

Never again will i take my car there. Too much to list, but horrible work. I will never come back there again or recommend anyone going there. I bought the car in March and never thought i Too much to list, but horrible work. I will never come back there again or recommend anyone going there. I bought the car in March and never thought it would be this many issues. I only owned the car for a couple months and all this happens. Irwin Mazda sucks. More