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13 Reviews of Irwin Mazda - Service Center
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October 05, 2024
I can always count on a warn greeting and quality work on our vehicles when we come to Irwin. Woukdn’t’service our cars anywhere else. We’ve been coming to Irwin fir nearly 20 years. our vehicles when we come to Irwin. Woukdn’t’service our cars anywhere else. We’ve been coming to Irwin fir nearly 20 years. More
by njcarbuyer
August 29, 2024
The dealership and their work are clean and professional. Happy every time I recommend this dealership Happy every time I recommend this dealership More
by Marius
February 26, 2024
Go to any other dealership than this one. The customer service is awful as soon as they lock you in. The customer service is awful as soon as they lock you in. More
by J
Employees Worked With
March 26, 2023
CEO is the worst - on ignores emails - car can cause crash - I see it as death - they are liable on replacing the rusted out carriage - guess she doesn't want to pay for it. others were able to get it r crash - I see it as death - they are liable on replacing the rusted out carriage - guess she doesn't want to pay for it. others were able to get it replaced in other states. More
by loikitzabstract
Employees Worked With
CEO - Shelly Locascio - owner
February 01, 2020
Recall issue was not fixed on the day of delivery. Mechanic and the sales did not communicate well. If the car was not fix, it should be informed. Fuse box cover below driver seat was misplaced in th Mechanic and the sales did not communicate well. If the car was not fix, it should be informed. Fuse box cover below driver seat was misplaced in the trunk. More
by winbocherry
Employees Worked With
Other Employees :
Mechanics on Saturday and Monday
October 19, 2019
Grade A Car Service I have been to this Mazda dealership many times for service and I always leave thinking about how easy the overall experience is. All the staff are ve I have been to this Mazda dealership many times for service and I always leave thinking about how easy the overall experience is. All the staff are very helpful and do their best to get you in and out as quickly as possible. I will continue coming back here for all of my future services. More
by Ryan P
Employees Worked With
Don, Dawn Mancino
August 08, 2019
Service I had a bit of a safety issue with one of my tires and was not sure what to do. I called service and they fit me in that morning with no issues. My ve I had a bit of a safety issue with one of my tires and was not sure what to do. I called service and they fit me in that morning with no issues. My vehicle was able to be repaired under warranty and they even washed it for me which was super nice. I drove away in a safe and clean car. I can't say enough good things about this place. They really care about their customers and do quality work you can trust. More
by jerzgirl52
Employees Worked With
Don Chandler
August 01, 2019
Rotated tires and didnt notice they were unsafe Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you hav Extremely dissatisfied and disappointed with the quality of service here. First of all to drop off a car that you scheduled for an appointment you have to wait around for about 20 minutes... second of all I take my car for an oil chance, tire rotation, and check up as I have reached over 120,000 miles. They rushed my car so fast that within an hour of leaving they were calling me to tell me "oh it's ready and everything is working great on it!" Okay so I pick it up and drive it away and I notice it's making a thumping sound. I contacted them about it but they wanted to take no responsibility for not telling me something was wrong with my car. I took it to another mechanic I trust and he showed me there was a damaged spot on my tire they rotated. I'm not accusing them of damaging my tires but I think it's highly dangerous and unprofessional to rotate my tires and not even look at them to see of they are safe. Like how inconsiderate and uncaring do you have to be to put a damaged safety item on a car. All you guys had to do was inform me of the problem and I would have paid you guys to fix it but now you can kick rocks because I will never go here again and waste my time and money. More
by Just being honest
Employees Worked With
Michelle, Don, the service manager
January 18, 2019
Bad Experience with Service Departmenr! BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 days in advance. I needed a loaner car because the work would take a while. My appt was a Friday @ 8 am. On Thursday pm at 5:10 pm I get a call from a woman in service who casually informed me that no loaner car was available and I would have to reschedule my appt. I had cleared my calendar of clients for Friday am so this was a big inconvenience. and loss of income for me. So I called the dealer “manager” Carlos and he said “well when did you want us to call you”? How about at least a day before?? I complained about the service woman and he said, well that’s my wife. I knew my complaint would go nowhere. I asked to talk to an Irwin family member and he said NO, he would not give me their phone number. Anyway, I went to another Mazda dealer and had a great customer service experience. Will NEVER step foot into Irwin Mazda again. Go to Open Road Mazda for a professional experience. I hope an Irwin family member sees this review. More
by Alexnoah
Employees Worked With
Carlos Sousa
