Irwin Mazda

Sales and Service I cant say enough about the Irwin Mazda Team. They have all of my Trust and Confidence! My sales experiences have always been hassle free and no pre I cant say enough about the Irwin Mazda Team. They have all of my Trust and Confidence! My sales experiences have always been hassle free and no pressure. Plus, I recently took my vehicle in for service and arrived much earlier than my appointment time. The team was very helpful in getting my vehicle in ahead of schedule and I was out well within an hour. I would not go anywhere else for my sales or service needs. The team is always fast, friendly, accommodating and the atmosphere is always comfortable. I love this place. More

Great Experience Frank was incredibly helpful and patient throughout the whole process and took the time to insure I got the best deal. Really nice guy and made car sh Frank was incredibly helpful and patient throughout the whole process and took the time to insure I got the best deal. Really nice guy and made car shopping easy. More

Bad Buisness My wife and I go in looking for a new car. We were greeted, but took a long time to actually get some help. I think 2 employees were working that day. My wife and I go in looking for a new car. We were greeted, but took a long time to actually get some help. I think 2 employees were working that day. We finally want to close a deal on a new vehicle, Going back and forth on prices, we decided to add some more cash towards the down payment. The manager came back with a great offer. We were pleased with it and shook hands and agreed on the price to purchase today. Roughly 20min go by and find out the dealer plugged wrong numbers in and gave us a bad price that he would not honor any more. 7 times he said the numbers do not make sense. "Its simple math" and again, "Its simple math" to the customers face. So long story short the customer (us) were going to take that deal then the dealer lied and backed down not honoring what was written down and told to us. Blaming us that we were "complicated and messed him up". We we proceed to of course leave, I ask for my wife's license photocopy back with the original deal offered on the same sheet was written. The manager told me to step away and ripped the paper in front of me giving me shreds. Very unprofessional and rude individual. We wound of going to a nearby dealership where we got offered a similar deal with more goodies added in. I live in the area and wanted to give the dealership the BOD but never have gotten cars through them for a reason. Please do not do the same. 2 hours wasted and a lot of disappointed for my wife who wanted to get her first new vehicle. More

Bad Experience with Service Departmenr! BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 BAD experience with Service Department! I booked a service appointment because my front camera system went down AGAIN. I booked online and by phone 5 days in advance. I needed a loaner car because the work would take a while. My appt was a Friday @ 8 am. On Thursday pm at 5:10 pm I get a call from a woman in service who casually informed me that no loaner car was available and I would have to reschedule my appt. I had cleared my calendar of clients for Friday am so this was a big inconvenience. and loss of income for me. So I called the dealer “manager” Carlos and he said “well when did you want us to call you”? How about at least a day before?? I complained about the service woman and he said, well that’s my wife. I knew my complaint would go nowhere. I asked to talk to an Irwin family member and he said NO, he would not give me their phone number. Anyway, I went to another Mazda dealer and had a great customer service experience. Will NEVER step foot into Irwin Mazda again. Go to Open Road Mazda for a professional experience. I hope an Irwin family member sees this review. More

Mazda 3 Michael was great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda. Be Michael was great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda. Best dealer I've dealt with. Proud to be a customer More

Irwin Mazda is the best Irwin Mazda continues to provide the luxury car buying experience with their ultimate professionalism, efficiency, and courtesy. This is my third car Irwin Mazda continues to provide the luxury car buying experience with their ultimate professionalism, efficiency, and courtesy. This is my third car purchase here and the service just gets better and better. Charlie Marquez educates consumers with respect, clarity, and kindness to simplify the process. His honesty is admirable and his most pleasant friendly demeanor is a true asset to Irwin. Charlie raises the bar of elite customer service. Carlos Sousa works tirelessly on behalf of the clients to provide the best price. The Irwin team treats me like family. This is the place to visit to receive the lowest price combined with exceptional attention to detail. A true dream car experience in every way. More

Lost trust Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a “trust” in Irwin. 2 years later, I notice an odd leak and sensibly tow the car to the “trusted” Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and oil inside the engine quickly causing severe engine damage…WITHOUT ANY WARNING. Mazda/Dealers (ehem Irwin) have known the engineering flaw passing the risk to consumers. My sensibility luckily saved the engine and Irwin service confirmed the pump failure pleasantly costing $3000 with no guarantees on the repair. While under diagnostics, I reached out to the sales team to purchase a new vehicle showing me Irwin’s true colors: 1. Irwin would not assist in paying off the “negative equity” of my loan due to the quoted ($3000) consumer repair cost. I find it hard to believe its would cost Irwin that much. 1. It also indicates Irwin’s knowledge of the problem and reluctance to reacquire a problematic vehicle (-which they happily sold to me) 2. Sales reps statements like, “I recommend customers service their car before the warranty expires”, is deflective making the consumer negligent. Did I mention my warranty expired by 9 days. While not directly Irwin’s fault, Honda provided service reminders before my warranty expired, whereas Irwin did not . Just saying. Irwin blatantly sold me a vehicle with known engineering flaws deflecting blame on the consumer. Irwin’s inability to negotiate on the value of vehicle indicates the engineering flaw is a significant problem and/or they are solely into maximizing their profit margin. I never heard from the Irwin again. Irwin's true colors reveal the stereotypical sleazy dealership tactics like preying on customer emotion and vulnerability; and only willing to go above and beyond when its in their best interest. My only vindication is Irwin lost out on 2 new sales instead of one. More

Awesome experience We recently leased a Mazda CX5 with Jeff at Irwin Mazda and had a great experience. Jeff made the process completely painless! He was personable and a We recently leased a Mazda CX5 with Jeff at Irwin Mazda and had a great experience. Jeff made the process completely painless! He was personable and a total pleasure to work with. If you're in the market for a Mazda, go see Jeff at Irwin Mazda. You will not be disappointed! More

Putting the customer first We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sa We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sales and service staffs professional and responsive. Adam Goldin, who sold us all but our latest car (we thought he was off that day) and Michael Vaksman are excellent at their jobs. And I can't say enough good stuff about the service advisors and techs. Even the guys who wash your car. Best dealer we've ever dealt with. Proud to be a customer. More