Irwin Mazda

Told I had a recall and then they never did the work I bought my used 09 mazdaspeed3 and three months after I got it the turbo blew, Irwin service center replaced with my warranty company and also told m I bought my used 09 mazdaspeed3 and three months after I got it the turbo blew, Irwin service center replaced with my warranty company and also told me there is a recall on timing chain and guides so they said they would check and replace after I even told them it chatters on cold starts. Then said they could not get it to repeat noise and sent me on my way. 15k miles later bam chattering and they said there is no recall anymore... great wonderful for the customer right?? More

Great experience and AWESOME staff!!!! Irwin Mazda is absolutely an great place. I was helped by Eileen who is absolutely AWESOME!! She made us laugh and treated me like family. Charlie mad Irwin Mazda is absolutely an great place. I was helped by Eileen who is absolutely AWESOME!! She made us laugh and treated me like family. Charlie made the was also so helpful. I highly recommend Irwin Mazda to everyone. After I got my car my in-laws went and bought 2 new cars as well. Can't wait until my lease is up so I can go get the new CX-9. More

Highly recommend sales rep Eileen Conlon Eileen and the rest of the staff at Irwin Mazda made me feel so comfortable during the purchase of my 2017 Mazda 3. Eileen, especially, made buying my Eileen and the rest of the staff at Irwin Mazda made me feel so comfortable during the purchase of my 2017 Mazda 3. Eileen, especially, made buying my car so easy- and was very knowledgeable and helpful. She truly provided me with phenomenal hospitality, and made buying my car such a pleasant experience. I recommend buying a car from Irwin, and make sure to ask for Eileen. She was the BEST! :-) Thanks again to Eileen and Charlie - they truly care about their customers. More

Incredibly Great Experience I have been driving BMWs for the past 20 years. I moved from central NJ to Manhattan. When my lease was almost up, I was passing by Irwin Mazda and de I have been driving BMWs for the past 20 years. I moved from central NJ to Manhattan. When my lease was almost up, I was passing by Irwin Mazda and decided to test drive a car, never thinking I would really switch from a BMW. I was lucky enough to meet Eileen Conlon. I actually enjoyed my time with Eileen. She knew absolutely everything about the cars and spent so much time test driving different models with me, all without making me feel obligated to make a decision. 3 months later, I came back to Freehold from Manhattan just to lease the car from Eileen and I don't miss my BMW at all. I will recommend Eileen to anyone in need of a car. More

Excellent service. 1st time buyer, now a lifetime customer. This was mine and my wife's first time buying a car. As you can imagine, we were very nervous and ready to dread the experience. Luckily, Irwin Mazda This was mine and my wife's first time buying a car. As you can imagine, we were very nervous and ready to dread the experience. Luckily, Irwin Mazda -- specifically, Eileen Conlon -- made the car-buying experience a relatively simple, transparent, fast and pain-free process. Eileen was very courteous, friendly and responsive. But more importantly, she was extremely respectful - she respected our time and was not pushy or salesy at all. She provided an experience and service that I came to deeply appreciate - in our eyes, the experience we received from Eileen elevated the Mazda brand to a new level. My wife and I left with a car we loved, at a very fair price, and an extremely positive experience. Will I come back again? You bet I will. I'm a proud Mazda customer for life! More

Rude and disappointing staff The staff in this center are very rude not helpful at all. I lost all interest in buying the car. Eileen especially had a very poor attitude in helpin The staff in this center are very rude not helpful at all. I lost all interest in buying the car. Eileen especially had a very poor attitude in helping customers. More

Never ever work with Sales person Eileen Conlon I reserved the Mazda CX5 grand touring last week and paid advance 500$ for that car. I couldn't take the car last week. I said her I will come back on I reserved the Mazda CX5 grand touring last week and paid advance 500$ for that car. I couldn't take the car last week. I said her I will come back on Saturday to pick the car. When I went Saturday she said she sold the car which I booked. Then increased the original quotes because she has to pull the car from another dealer. When I ask her how can you sell the car which paid advance without notifying me? she was giving all reason... More

very happy experience Great experience at Irwin Mazda. Salesperson Gwen was awesome. Found exactly the car we wanted. Very smooth process. We will definitely recommend Ma Great experience at Irwin Mazda. Salesperson Gwen was awesome. Found exactly the car we wanted. Very smooth process. We will definitely recommend Mazda & this dealership. More

Amazing Customer Service - John Davis Our family planned to travel to Ocean, New Jersey from Georgia the last week of July for our nephew’s wedding. Unexpectedly we had a death in the fam Our family planned to travel to Ocean, New Jersey from Georgia the last week of July for our nephew’s wedding. Unexpectedly we had a death in the family and had to travel earlier than expected. We had service scheduled on our Mazda CX-9 prior to our original travel date. The service included a recall, new tires, and a broken driver side visor. In between the funeral and wedding I called a Mazda dealership closest to my relative’s house, but they were very short answering my questions and appeared to have no interested in helping me. I looked to the next closest dealership, Irwin in Freehold. I was connected to Service Advisor, John Davis, and was immediately impressed with his willingness to help. One of the first items I asked John about was the sun visor. When he looked up the VIN, he noticed my vehicle had a recall. I told him I was aware and explained the circumstance that brought us to New Jersey. He was able to schedule a service appointment to look at the sun visor, perform the recall and install new tires. Not only did John get me in at a time convenient for me, price match the tires I had chosen at a local shop in Georgia, but he also supplied me with a loaner car. I was blown away with his care and concern. Unfortunately the sun visor was on back order and they were unable to install it during my initial visit. Due to the fact that the warranty would expire by the time I returned to Georgia, John called my dealership and had them open a service ticket and provided them with the part information so that the repair could be done when I returned. A few days later I received a call from John asking if I was still in New Jersey. He again, scheduled a convenient appointment time, and was able to resolve the sun visor issue prior to our long 800 mile drive back to Georgia. Needless to say John provided excellent customer service. He went above and beyond to not only help repair my vehicle, but to provide me with piece of mind during a very difficult time. If ever in future travels to New Jersey and I find a need for my vehicle to be serviced, I will definitely contact Irwin and ask to speak to John Davis. More

Never again will i take my car there. Too much to list, but horrible work. I will never come back there again or recommend anyone going there. I bought the car in March and never thought i Too much to list, but horrible work. I will never come back there again or recommend anyone going there. I bought the car in March and never thought it would be this many issues. I only owned the car for a couple months and all this happens. Irwin Mazda sucks. More