Irwin Lincoln

Having bolts tightened & spare secured should have been a courtesy by Irwin, not my expense. courtesy by Irwin, not my expense. More

Thank you for the wonderful experience. Absolutely the easiest purchase ever!!! Travis is the best and very patient . No hard sell tactics, just honesty, and kindness. Best part, I love m Absolutely the easiest purchase ever!!! Travis is the best and very patient . No hard sell tactics, just honesty, and kindness. Best part, I love my new Mazda3!!! More

All but substandard like other Lincoln Mazda Ford dealers. Pricing wise or discussion on pricing, very poor. Their attitude is like (pardon my language) Zero xxxxs given. This is what it is take it o dealers. Pricing wise or discussion on pricing, very poor. Their attitude is like (pardon my language) Zero xxxxs given. This is what it is take it or leave it (in a very cold way) looks like the sales person initially judged me that I wont be able to afford the Merc GLC preowned car. Question or query handling: very poor- again zero xxxxs given, "its a good car, put some money down then we'll discuss" treated as if m buying cheap furniture/home appliance and not $38k car. Cleaning/Detailing very poor: Food particles still lodged in center console buttons, grease and stains under the doors, black stains on seat sides, excuse given: its cleaned, but its a preowned so cant do much. Main false claim/information about the car condition: Car is inspected and serviced- after taking the car home, when I tried to start it next day, it gave me the service light, and then I checked the oil level, closing to minimum. (corroborated by querying the service department, which mentioned inspection but no service/detailing on it) Good part: Owning up and calling me in for free oil change. But no detailing promise. No efforts to apologize for the mistake or for my inconvenience to take the car back 1 and half hour away for oil change. The reason for two Stars is Mr. CHUCK, Mr. JAY IRWIN and other back office team: He handled the transfer process and other documentation perfectly. He is a gem of a person, polite, considerate, and went above and beyond to get our existing car plates registered then and there. Mr. Irwin immediately asked the sales person to get back to me for the service issue after I emailed him with pictures. I had MERCEDES before, but bought it from Mercedes dealer. Huge difference in Communication, Car care (inspection/service/detailing) before delivery. they make it pristine before customer takes it out. Office space is nice and clean, good amount of space for the customer to sit and sip coffee from pantry. Bathrooms are clean. Hope this helps and people be prepared for what to expect. I am not mentioning the name of the sales person, just because I don't like publicly ridiculing anyone. People can change and hope this helps them get better. My Best wishes to Mr. IRWIN and the team for Future !! More

I have been dealing with Irwin Lincoln for over 20 years and have far been completely satisfied with both their showroom and service department The staff and service are always anxious to make sure the cust and have far been completely satisfied with both their showroom and service department The staff and service are always anxious to make sure the customer is treated well. More

Very pleased with the Irwin Lincoln Dealership. Travis was wonderful to work with and Adam took his time explaining all the options. I have been fortunate to purchase many new cars over my 68 year Travis was wonderful to work with and Adam took his time explaining all the options. I have been fortunate to purchase many new cars over my 68 years, and I have to say that this was by far the easiest and most pleasant car buying experience I have ever had. More

Fastest and easiest time buying a car ever. Wayne was great, purchase short and sweet. Would return again to purchase another car in the future. Wayne was great, purchase short and sweet. Would return again to purchase another car in the future. More

Thanks for the laidback and no pressure sales attitude. It was a very nice experience. It was a very nice experience. More

One of the best car buying experiences I have ever had! !!!!! They are a Family and more importantly they treat the customer like family and that is why I have purchased two cars in as many days!!!!!!!! !!!!! They are a Family and more importantly they treat the customer like family and that is why I have purchased two cars in as many days!!!!!!!! More

The Service Department at Irwin goes above and beyond to make sure you are completely satisfied. make sure you are completely satisfied. More

Am satisfied with the Dealer. The Vehicle was soo good and I will recommend this Dealer to my friends The Vehicle was soo good and I will recommend this Dealer to my friends More