Irwin Hyundai
Laconia, NH
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We found the car we wanted online and worked out the pricing with the Internet Manager. We went in for a test drive, etc., we agreed to purchase the car and then waited for four hours to complete the s pricing with the Internet Manager. We went in for a test drive, etc., we agreed to purchase the car and then waited for four hours to complete the sale. At the end of the four hours, our "salesman", Craig Johnson, was more concerned about making sure I completed this review, he even checked to see if I completed it, while we were waiting for the car to be "cleaned". The cleaning they did was not worth the wait, they cleaned half the car and did a swipe on the dashboard and left us with an overwhelming oily smell. I had an issue with the car on the ride home, when I spoke to Mr. Johnson about it the next day, I was blown off. I thought that perhaps they may want to help me out after just purchasing the car from them, he told me I would be better off finding a dealership a little closer to home. However, Mr. Johnson was quick to ask about completing this survey. In an email from Mr. Johnson the following day, he manages again to ask me to complete this survey. I sent an email to the Finance Manager with some financial documents, in the email I asked to receive a confirmation from him that he received it and that the additional key they found would be mailed out to me. It has been three days and still no response, however, the bank called and told me they received the paperwork, In my opinion, all they car about is the sale and not the customer service after the sale. However, we are very happy with our car. More
My husband and I stopped by Irwin Hyundai on Saturday so that I could test drive a Santa Fe. I love the exterior design of this vehicle and although I am a tried and true Subaru owner, I wanted to see what that I could test drive a Santa Fe. I love the exterior design of this vehicle and although I am a tried and true Subaru owner, I wanted to see what the Santa Fe was all about. It exceeded my expectations, as did the service that we received as soon as we walked on the dealership lot on Saturday. I have only had the vehicle for 3 days however I am absolutely certain that I made the right choice in vehicle as well as in the company that I will be dealing with for the time that I own my vehicle. I know that if I call Kevin, he will be attentive. There are so many awesome features on this vehicle that I know I'll be calling or stopping in soon for him to remind me of how to operate them all! More
I was nervous entering the dealership by myself but I was met by a very friendly salesperson. He was very knowledgable about the car I was looking into and able to answer all of my questions. He treated me met by a very friendly salesperson. He was very knowledgable about the car I was looking into and able to answer all of my questions. He treated me with respect and made this a great experience for me. I was able to get a great price for the car that I wanted, I will definitely recommend Irwin Hyundai to others. More
Salesman was very helpful, friendly and I feel like I got a good deal on the car I am purchasing and what I got for my trade in. So far the process has not taken too long. a good deal on the car I am purchasing and what I got for my trade in. So far the process has not taken too long. More
I would recommend Frank as a sales person, he is very friendly and answered all of the questions i had. Thank you very much Frank. This was my first time buying a vehicle from Irwin's, an i would highly friendly and answered all of the questions i had. Thank you very much Frank. This was my first time buying a vehicle from Irwin's, an i would highly recommend Irwin's. More
I would recommend Frank as a sales person, he was very friendly and answered all my questions. I had a great experience at Irwin's hyundai as this is my first time buying a vehicle through them. Thank you friendly and answered all my questions. I had a great experience at Irwin's hyundai as this is my first time buying a vehicle through them. Thank you! More
I was looking for a unique used truck and Irwin had it. My salesman was Sal Vespa, he was kind, polite and quick to listen to my concerns. The folks at Irwin worked as a team, which made the buying process My salesman was Sal Vespa, he was kind, polite and quick to listen to my concerns. The folks at Irwin worked as a team, which made the buying process efficient and no pressure on me to hurry up'. I drove 2 hours to get to Laconia, it was worth the time. Sal Vespa followed through with everything he said he would, that's something that does not happen everyday in our society! More
Our sales representative, Joe Collie from Irwin Hyundai, was great and made buying our new 2014 Santa Fe an enjoyable experience. Last year (2013) my husband and I stopped in at Irwin Hyundai to get an oil was great and made buying our new 2014 Santa Fe an enjoyable experience. Last year (2013) my husband and I stopped in at Irwin Hyundai to get an oil change and we decided to test drive a 2-13 Santa Fe while we were waiting. We currently owned a 2003 Santa Fe and knew we would eventually want to replace it with a new Santa Fe. We met with Joe Collie at that time to test drive a 2013 Santa Fe even though we were not in a position to buy a new vehicle at that time. We liked Joe so much that when we started looking to buy a new 2014 vehicle, we specifically asked for Joe at Irwin Hyundai because of his customer service skills and great personality. We could have gone to any Hyundai dealership to purchase our vehicle but having a great sales representative like Joe made the decision for us to purchase from Irwin. I would highly recommend Joe to anyone and have already told many co-workers what a great experience I had. Karen J. More
Thank you Sal for your service on putting me in a nice vehicle and given me a price that I can afford . You were very nice to me and worked with me politely as you can be . I thank you for that . Thank yo vehicle and given me a price that I can afford . You were very nice to me and worked with me politely as you can be . I thank you for that . Thank you Brad for your service on the vehicle I purchased , on putting it up on the lift and giving me advice and pointers on it . The overall experience was quiet and very kind .I thank you very much. - Derek H. More