Irwin Hyundai

Awesome Customer Service Ask for Steve Dudley, he's the best!!! Steve made me feel at ease with my stressful situation of purchasing a new car Thanks Steve:) Ask for Steve Dudley, he's the best!!! Steve made me feel at ease with my stressful situation of purchasing a new car Thanks Steve:) More

Excellent Service I wanted to compliment Bob Cote and the Service Department at Irwin Hyundai. Last week, during an out of state trip, I thought I had damaged the I wanted to compliment Bob Cote and the Service Department at Irwin Hyundai. Last week, during an out of state trip, I thought I had damaged the under body of my 2014 Hyundai Azera after bottoming out on the highway. Upon my return to Laconia, I contacted Bob Cote, the service manager, to have my vehicle checked out. He was very pleasant and accommodating and gave me a same day appointment. When I brought the car in, Bob had Tim, the service technician, do a thorough under body inspection. I was very pleased to hear there was no damage. When I was ready to pay for the service, Dennis Ackley, the Service Advisor, informed me there would be no charge for this accommodation. I sincerely appreciate the quick response to my request, the professional inspection of my vehicle and the fact that the dealership did not take advantage of my highway misfortune. I would add, I have previously serviced this vehicle with Irwin Hyundai and have found their prices very reasonable and am pleased with my overall experience. W. Stephen Loughlin Laconia More

Loyal customer until now I have been a loyal customer of Hyundai Irwin's from the moment I purchased my vehicle from them. I have always had respect from service and sales, an I have been a loyal customer of Hyundai Irwin's from the moment I purchased my vehicle from them. I have always had respect from service and sales, and the atmosphere feeling welcoming. On July 16, 2015, my view point significantly decreased. I felt the service advisor was more about getting more money out of me and pressuring me to mend to his ways versus me making the best choice for myself, my vehicle and my wallet. I felt bullied, and felt like my opinion did not matter. I need tires, Dennis Ackley was intent on me buying the lower priced tires based upon his judgement on what was good for my tire. I explained the cost is not important to me and I would rather have a better quality than worry about the price. There was no acknowledgment, but more so there was pressure to focus on the cheaper tires and feel that's because they were in stock, whereas the other tires recommended were not. I had a concern with a rotational noise, and before even double checking with the technician, Dennis claimed and was very arrogantly confident that it was something to do with the tire or the alignment, and that "I have heard this story a hundred times, and with what you're saying it definitely sounds like a tire or alignment issue"...moments later, after I insist on him double checking comes back and says that it's not the tire or alignment, the sound is coming from my brakes sticking to the holders because of dirt and grime. I declined all services to be done to my vehicle like i have always done in the past, because not only is my boyfriend a mechanic, but so is my stepfather, and I trust them more to steer me in the direction of them fixing my vehicle issues or if its best to go back to the dealership. Dennis seemed to be ok with me declining services, but was very adament about telling me the pros to buying tires from Irwin, and the services they provide. If he was all about Customer Service and writing reviews is what Irwin prides themselves on, then perhaps they should have service advisors or the service department in general check the customers profile, where they would see that I have bought tires before (good quality ones, and more expensive ones), they would also see how I am a loyal customer and do not need to be bullied or treated like I do not know whats going on with my vehicle. In addition, they should have common sense that with buying the vehicle and being a loyal customer with everything I have done to my vehicle, they would not treat me like some little girl where this is her first time having something done to my vehicle I left the IRWIN HYUNDAI feeling quite perturbed and feeling like perhaps this dealership after so many years isn't for me anymore. I write this review as a way of letting others know that if you are to be dealing with Dennis Ackley, put your guard up, and if you are to consider Irwin hyundai for a vehicle purchase, please have your eyes wide open for how not only sales, but how service treats their loyal customers. I am thoroughly disappointed, and my high opinion of Irwin Hyundai is not where it was before and I held them in high esteem. It's a shame that one person can bring the character of a dealarship down, but if Irwin Hyundai is going to hire people like Dennis Ackley, I do not trust their judgement on my vehicle in regards to quality services versus how much money they can milk me for before I leave the parking lot. I am disgusted. More

Amazing Customer Service I brought my new Hyundai Sonata in because the low tire pressure light came on, thinking that just putting some air in the tire would take care of the I brought my new Hyundai Sonata in because the low tire pressure light came on, thinking that just putting some air in the tire would take care of the issue. It didn't, the tire was punctured by a screw and the staff at Irwins turned what could have been a very unpleasant happenstance into a completely comfortable experience. From Dennis Ackley, who took care of everything to the technician who repaired the tire, it was absolutely painless and very quick. My hat's off to Irwin's staff, very considerate and professional! More

2011 Chevy Impala Got a 2011 Chevy Impala with the help of dealer Adham Darwish. He was great to deal with and I'm very happy with the service I received here! Thank yo Got a 2011 Chevy Impala with the help of dealer Adham Darwish. He was great to deal with and I'm very happy with the service I received here! Thank you. More

Bring your own Gas to drive home I went here to buy a used car and I did. I had to bring it back another day for the inspection sticker and cleaning since the service department was I went here to buy a used car and I did. I had to bring it back another day for the inspection sticker and cleaning since the service department was closed. I offered to leave the car to let them clean it and then pick it up the next day but was told no they prefer I take car after I buy it and bring it back for the cleaning. My only real complaint is the car only had 3 gallons of gas in it when I bought it. I've owned 11 cars new and used and everyone always came with a tank of gas. Feels cheap that they couldn't afford to fill the tank up. Little things like that hurt the odds of my return business. More

Excellent buying experience thanks to Frank I recently purchased a pre-owned hyundai from Irwin Hyundai in laconia. This was my first experience with purchasing a vehicle from a dealership and F I recently purchased a pre-owned hyundai from Irwin Hyundai in laconia. This was my first experience with purchasing a vehicle from a dealership and Frank Cacciatore should be applauded for making the daunting process very simple and straightforward! Frank handled everything right down to contacting my insurance company to change my coverage on the spot. Fantastic folks to deal with - Thanks again! More

Best car leasing experience! I never write reviews, but I just had to applaud everyone at Irwin for making our leasing experience an enjoyale one. We live about an hour south, bu I never write reviews, but I just had to applaud everyone at Irwin for making our leasing experience an enjoyale one. We live about an hour south, but it was worth the drive up to get a great price on a Sante Fe and to meet the friendly and knowledgable staff at Irwin. Now we know why they have a 98% recommend rating! We will absolutely recommend them to all our friends. We will even bring our vehicle there to be serviced because of the incentives and their customer 100% recommend service rating. More

A day with Frank Cacciatore We recently purchased a used Hyundai accent from Frank and it was a very pleasant experience! He was very polite and didn't pressure us in any way. We We recently purchased a used Hyundai accent from Frank and it was a very pleasant experience! He was very polite and didn't pressure us in any way. We felt comfortable the entire time and he was very easy to speak with and work with. We highly recommend seeing him for others looking to purchase a new or used vehicle and will most certainly send him more customers! Thank you Frank! More

Bob cote saves the day As a person who drive a lot for work it is imperative that everything on my car is smooth . I went to put air in tire and stem broke and bob had one i As a person who drive a lot for work it is imperative that everything on my car is smooth . I went to put air in tire and stem broke and bob had one in stock and saved the day. Thank you bob More