Irwin Hyundai

Every person was pleasant, yet I absolutely got the run around. First.. when the appointment was set to manage two recalls, the door latch recall … my husband stated that the drivers passenger door was fro around. First.. when the appointment was set to manage two recalls, the door latch recall … my husband stated that the drivers passenger door was frozen for months…. They were not prepared to fix it. Second, I mentioned with the ABS recall that the traction control and down hill assist lights were also on. When I spoke with a woman.. she said there wasn’t a connection. When I spoke with the gentleman who received my car the day of service and mentioned I thought they were connected, he said yes. Imagine my surprise whilst driving home… the traction control and down hill sensor lights reappeared. I pulled over to call the shop and spoke with the woman whom called herself the service manager (sorry can’t remember her name.) she repeated what the first female said to me. I told her that the technician that was communicating with me during repair had mentioned the check Engine light and the blind spot detection lights were on. I said I was aware and could not address those at this time as I had been Told that the check engine light was simply ambient temperature sensor. The other lights were never even mentioned. Fast forward to me being home and googling the recalls… this is what I found Service brakes, hydraulic: Antilock/traction control/electronic limited slip: Control unit/module Recall date 2020-09-03 Recall no. 20V543000 Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire. Recall consequence An engine compartment fire can increase the risk of injury or crash. Recall action Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195. This description combines the two, ABS and Traction control. To say the least… I’m quite dissatisfied. This on top of the debacle when purchasing the vehicle. I’m all set. Thank you…. I’ll take my business elsewhere. More

Had appointment for recall on my Tuson. Arrived early but was taken right in. Everything was done guickly and everyone was super nice. Great dealership! was taken right in. Everything was done guickly and everyone was super nice. Great dealership! More

Car was taken in on time while I waited. Pleasant experience all around. Everyone there are super nice. experience all around. Everyone there are super nice. More

I had my2019 Santa Fe in for service today asking to check several items. As always, Bob in service came out and like an old friend sat down with me and told me some things should be done today and I ha check several items. As always, Bob in service came out and like an old friend sat down with me and told me some things should be done today and I hat it wasn't time for other things. we came up with a plan and I left happy and trusting in the service department. More

Always great service and very nice people!! Thank You for having such great service. We were in and out of there with no delays. having such great service. We were in and out of there with no delays. More

Hoon is great and a pleasure to deal with .fast and easy to deal with ... Overall great exp to deal with ... Overall great exp More

So far our experience has been nothing but great. Was very pleasantly surprised today over the consideration of a no charge oil change service in spite of having the service performed at 5000 miles ins very pleasantly surprised today over the consideration of a no charge oil change service in spite of having the service performed at 5000 miles instead of 7500 miles recommended by Hyundai. Everyone ar Irwin has been pleasant to deal with.. More

Made the best out of a difficult situation in covid, closures and limited stock. Still had the exact car I wanted! closures and limited stock. Still had the exact car I wanted! More

Great service with great staff - got me in without appointment - I was there in the wrong day appointment - I was there in the wrong day More

Great service did not have to wait long very pleased . More