Irwin Ford Lincoln Laconia

Great dealership I recently visited Irwin Ford in search of a new car. I met with my salesman, David, who was recommended to me by a friend. I was able to test drive s I recently visited Irwin Ford in search of a new car. I met with my salesman, David, who was recommended to me by a friend. I was able to test drive several different cars and decided that I liked the new Ford Escape the best. Irwin gave me an excellent trade in value and showed me several different options to purchase the new Escape. Financing was very easy. I was able to drive my new Escape home the same day! I would highly recommend Irwin Ford to all my friends and family. More

Trying to spend over 60000 not small potatoes Let's start by I wasn't greeted by the sales person I was working with. Had a manager try to find someone for me. After spending over an hour looking Let's start by I wasn't greeted by the sales person I was working with. Had a manager try to find someone for me. After spending over an hour looking at the options he had my trade looked at which is less than a year old. We left expecting a call to get the negotiations started and the told me my trade was 17000 less that any trade reference out there. I informed the salesman that they must have booked the wrong model. He said he would call me back. Guess what no return call. I can't believe a dealership would try to take advantage especially when spending the amount that we are. I will never recommend nor talk with those folks again. More

Terrible Sales Response Went to buy a new truck on 11/18/14 walked around show room checked out vehicles in show room. 3 sales people sitting and their desk never came over Went to buy a new truck on 11/18/14 walked around show room checked out vehicles in show room. 3 sales people sitting and their desk never came over just looking outside in another world. Looked at booklets about trucks spent 20 minutes and never had a salesman come over. Even the top guy that approves deals was just talking to a couple sales people about his family problems. I guess his problems were more important then a customer. More

Car Buying Made Easy My father & step-mother bought their cars from Bob & recommended me. He was outstanding in ease or sale, friendliness & competence. I would recommend My father & step-mother bought their cars from Bob & recommended me. He was outstanding in ease or sale, friendliness & competence. I would recommend him to others. More

Paul C was awesome I purchased a new Ford from Paul at Irwin ford and he made it so easy and found me the car that fit my needs. I will be back to see Paul for all me ca I purchased a new Ford from Paul at Irwin ford and he made it so easy and found me the car that fit my needs. I will be back to see Paul for all me cars. More

New truck buying Great experience buying a truck with Dave De Grace and Sal Vespa. Would recommend them both. Very friendly and helpful and great to work with. Great experience buying a truck with Dave De Grace and Sal Vespa. Would recommend them both. Very friendly and helpful and great to work with. More

New 2014 Edge Owner Spoke with David DeGrace about the specific vehicle that I wanted. He worked quite hard to find the exact car that we spoke of. Within just a few day Spoke with David DeGrace about the specific vehicle that I wanted. He worked quite hard to find the exact car that we spoke of. Within just a few days the car was at the dealership and I took possession of it!! Awesome sales experience with a very knowledgeable salesman! Thanks, David! More

Worst customer service ever!!!! I purchased a used BMW from them back in February. Car immediately needed several repairs. They put in new (actually refurbished but they told me it I purchased a used BMW from them back in February. Car immediately needed several repairs. They put in new (actually refurbished but they told me it was new) starter which was cheap and faulty and charged me over $500. I don't think they should have charged me anything. This car has cost me over $3000 in repairs and has left my teenage son stranded when it would not start over 7 times. Spoke with sales manager and he assured me they would take the car back and exchange for another vehicle. After another one and a half hour drive they offered me less than half of what I paid less than a year ago and less than the repairs I paid on the car. They also told me I needed to purchase a much more expensive car to be able to help me out in price break. Well, they were actually trying to give me a worse deal than the internet price. To top it all off, they gave me a quote with my husband's ex-wife's name and personal information printed at the top of the page!!!! Not quite sure what they did with the copy of my driver's license when they took it from me to test drive their filthy, more expensive car. Way to go Irwin!!! If it were a hospital setting I would sue them for HIPPA!!! They also give you pennies for trade ins, claiming they would never make much money on your trade, then list your used car on their website for many, many thousand more dollars claiming they have to pay to fix and inspect trade-ins. Now I know for a fact that do not repair or even inspect their traded cars. They are filthy and obviously need several repairs. Used sales car manager is miserable and does not want to help. They are crooks and do not care about their customers. I would not recommend this deanship to my worst enemy!!!! More

So very Grateful Joe was an amazing help! He was able to help us find a car that was within our price range. He is a super friendly guy. I would highly recommend him a Joe was an amazing help! He was able to help us find a car that was within our price range. He is a super friendly guy. I would highly recommend him and the dealership! No one there was pushy or rude, which is the way of most dealerships. I love my new car! Thank you so much Irwin! More

Worst experience I have had buying a vehicle My experience with Irwin was the worst experience ever. I would not recommend Irwin to my worst enemy. I went to purchase a Toyota Tacoma, I My experience with Irwin was the worst experience ever. I would not recommend Irwin to my worst enemy. I went to purchase a Toyota Tacoma, I knew exactly what I wanted. I asked for cruise control and air conditioning and was told by my salesman that "no problem, they are standard." I showed my salesman a quote from AARP buying guide and was told, that doesn't apply to the truck I am purchasing, wrong MSRP. I went to his desk, we talked numbers, he said he would find a truck. Five days later he calls and said he found the truck. We discussed a bed cover, he said he would take care of it. The next day I called twice, left messages, when I came down to pick up my truck two days later, he denied getting my phone calls, and then recanted and then said "oh well." I had to ask to see my truck, I didn't even get offered to test drive. I walked out on Josh because he was telling me what my salesman told me was not correct. It was the worst experience I have ever had with any dealership. I wouldn't recommend Irwin to my worst enemy. More