Irwin Ford Lincoln Laconia

Lloyd always provides excellent servuce Lloyd Miles always brings exceptional service to your dealership. He is an asset to your company. The Ford team always does quality work on my vehicle Lloyd Miles always brings exceptional service to your dealership. He is an asset to your company. The Ford team always does quality work on my vehicle. More

Salesmanship I needed my vehicle as soon as possible. Once delivered to the dealership, Howard made every effort to prepare my vehicle for pick up at the earliest I needed my vehicle as soon as possible. Once delivered to the dealership, Howard made every effort to prepare my vehicle for pick up at the earliest schedule possible. I appreciated his response to my scheduling concerns. More

Service Easy to make an appointment, great and quick service. Everything was easy from dropping car off to picking the car. Please employees and fair. Thanks Easy to make an appointment, great and quick service. Everything was easy from dropping car off to picking the car. Please employees and fair. Thanks More

Routine Maintenance Excellent customer and maintenance service. Will definitely continue having my vehicle serviced at Irwin Convient location, nice waiting area. Would Excellent customer and maintenance service. Will definitely continue having my vehicle serviced at Irwin Convient location, nice waiting area. Would be nice to have car washed on site following service More

Best Car Buying Experience Ever! Can't say enough about the Irwin Auto Group as a dealership, and Scott Hayward in particular who was our sales associate. We wanted a used Prius in n Can't say enough about the Irwin Auto Group as a dealership, and Scott Hayward in particular who was our sales associate. We wanted a used Prius in nice condition, with low mileage, that was well priced - not an easy find! And, we were the unenviable position of having to get a car right away. To make matters even more complicated, we live over two hours from the dealership, so we needed to be assured the car we coming to get was accurately represented - and it was - a total cream puff!!! Scott also made sure that everything was pulled together to make the sale happen smoothly, so we could be on our way as quickly as possible. We definitely will be getting our next car at Irwin!!! Their huge selection, no nonsense/customer centered approach make it the go to dealership in northern New England. More

Always willing to try and accommodate Today it is hard to fit everything in in a regular day. Often I am trying to schedule appointments at the last minute as my schedule is always changin Today it is hard to fit everything in in a regular day. Often I am trying to schedule appointments at the last minute as my schedule is always changing. The folks in the service department at Irwin are always willing to try and work with me(and try and fit my service in at the last minute),so I can keep my vehicle’s maintenance up to date. This is a huge benefit for me as my schedule is always changing. Not to mention that the service is always done right. All to often people don’t stop to give a positive review. If time is taken it is usually to complain and find fault. I’m glad that I only have positive feedback to give to Irwin. Keep up the good work and THANK YOU!!! More

Easy & Fast Mark was very helpful & pleasant to work with. Did most of the pre qualifications etc online so time was minimal at dealership, which was greatly appr Mark was very helpful & pleasant to work with. Did most of the pre qualifications etc online so time was minimal at dealership, which was greatly appreciated More

Great experience purchasing our new Ford Edge. We purchased a new 2019 Ford Edge SEL after searching on line for what we wanted. The staff was very friendly and helpful. Our primary contact and sal We purchased a new 2019 Ford Edge SEL after searching on line for what we wanted. The staff was very friendly and helpful. Our primary contact and sales representative, Bob Travers, was very knowledgeable and professional. We have bought many cars from many dealers over the last 55 years. This was the first from Irwin and was very satisfactory. More

Helpful, friendly, accommodating, knowledgeable Everyone there was great! I worked with Jeremy Cates and he was very accommodating and knowledgeable. He answered all my questions leading up to our a Everyone there was great! I worked with Jeremy Cates and he was very accommodating and knowledgeable. He answered all my questions leading up to our appointment as well as at our appointment and I felt like I was working with someone who really cared, rather than a salesperson just trying to sell me a car. Dennis helped me with warranty information and he was very friendly and helpful in explaining exactly what he felt I would need based on past experiences. He was great about working with me to make sure it didn't break the bank as well. Thank you to Jeremy and Dennis who made the car buying process an awesome one and I will definitely buy another vehicle from you and tell others to do so as well! More

A perfect experience Rating my experience with getting a new Lincoln on several parameters: * Price - 5 stars: by far the best quote I got from close to a dozen of MA and Rating my experience with getting a new Lincoln on several parameters: * Price - 5 stars: by far the best quote I got from close to a dozen of MA and NH dealerships * Communications - 4 stars: deducting one star for minor delays in status updates that happened over the course of this transaction, factory order to delivery (which I think were caused by the factory) - but otherwise timely, proactive, and to the point * Responsiveness - 5 stars: there was a number of back-and-forths involved in the negotiations, and in every instance, the response was concise and instantaneous * Delivery - 5 starts: all in all, took me about half an hour from walking in to driving away in the new car, paperwork, vehicle transfer, and technology packages setup including All in all, my impression is that this a no-nonsense dealership which focuses on delivering actual value to its customers, and does it very well. Special kudos to Howard Cullen who babysat the deal end to end, and who had all the necessary actions completed before I even had a chance to ask. More