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Irvine Subaru - Service Center

Lake Forest, CA

4.6
472 Reviews

472 Reviews of Irvine Subaru - Service Center

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December 22, 2023

Overall I very satisfied with my service experience at Irvine Subaru! I will return! Thank you! More

by larry.newell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Irvine Subaru responded

Hi Larry, we really appreciate your great feedback! We hope to be of service to you again! Take care!

December 20, 2023

Excellent Frontdesk & Turn around time. The experience was great and the waiting area is awesome too. More

by Nikhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi Nikhil, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

December 20, 2023

Amazing dealer to buy a car from. Very smooth and efficient and no pressure. This is my second vehicle purchased at Irvine Subaru. My go to dealership. I have referred all my friend More

by cacarfan
Recommend Dealer
Yes
Employees Worked With
Dustin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!

December 20, 2023

Great job! We are really happy with the service and what a great staffs, knowledgeable and caring🙏 More

by perfectly.green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Irvine Subaru responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

December 20, 2023

The service staff are friendly, communicative, and helpful. There is a positive vibe to the Service Department. More

by BETTYMACKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geare Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelin Peralta
Jan 04, 2024 -

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 18, 2023

My first experience with bring my car in for the first service was great. From the moment I checked in the staff was beyond helpful, friendly and efficient. Clemente, was so helpful and walked me throu More

by kathleenjackson1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clemente
Dec 21, 2023 -

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

December 18, 2023

Non communicative about available weekend services. Unable to resolve warranty issues in a single visit. More

by crgwhee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clemente?
Dec 21, 2023 -

Irvine Subaru responded

Hi, my name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

December 17, 2023

Laura Flanagan assisted me on my recent visit to Irvine Subaru and she was kindly and most helpful. And I spoke with Daniel and a few other persons on the Sales Staff during my visit and I always come awa More

by alfredpepino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 17, 2023

Frank’s Subaru is the best place to buy a Subaru. I totally trust the Representative I lease my car every three years. More

by burneyheidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 17, 2023

The service was performed very quickly and the convenient courtesy shuttle meant I didn't have to make any special arrangements to drop off or pick up my car. I would definitely recommend Frank's Subaru. More

by stephen44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelo Sileoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Calvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breanna
Dec 20, 2023 -

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

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