Irvine Subaru

When your service is good, it is outstanding, but then you seem to fall short. In the last couple of months I brought my car in twice. Last month, I had a routine oil change and service. I also had my air you seem to fall short. In the last couple of months I brought my car in twice. Last month, I had a routine oil change and service. I also had my air conditioner check and a "clunk" noise. I waited and waited for an update, I called and was told my person was at lunch and would call me in 20 minutes. An hour later I called again and she was in a meeting and no one else could give me an update. I finally heard back 2 hours after my first call. Late in the day I picked up my car service was done, air was fixed and part for the clunk was ordered and paid for, told would be in "next week" and Subaru would call me. NO call several weeks. I called and was given no information then called again and disconnected. Finally last week I got an answer that the part was in so I scheduled an appointment. Dropped the car off and the clunk was fixed in record time!!! But it took your transportation 2 hours to get me back to pick up my car. I have always been very pleased with the work you have done on my car (your dealership is the only place I go) but your service often falls short. I will continue to come to you for service, but can not recommend you. More

Service was great and fast. The service department kept me informed on items that needed to be replaced and request what to do. The service department kept me informed on items that needed to be replaced and request what to do. More

Great overall service! I ended up needing tires and in retrospect, I should have looked around because your prices for the same product were more but felt it was urgent and I ended up needing tires and in retrospect, I should have looked around because your prices for the same product were more but felt it was urgent and a little rushed. That is on my, I should have asked more questions. More

The service center continues to provide the upmost, professional care, at reasonable prices. Thank you. professional care, at reasonable prices. Thank you. More

As always, I was very pleased with the staff and the service. I am profoundly hard of hearing and explained my situation to Sam as soon as I approached the counter. Sam immediately made eye contact, sp service. I am profoundly hard of hearing and explained my situation to Sam as soon as I approached the counter. Sam immediately made eye contact, spoke very clearly and with just enough increased volume for me to follow everything that was said. She reviewed everything I asked to have done and reviewed everything again when I picked up my vehicle. Sam was detailed, friendly and professional. Before my service I made my appointment with Laura who was also very helpful, friendly and professional and worked with my lack of hearing. The service was completed in a very timely manner and it was nice to pick up a freshly washed vehicle! More

Service provided was a excellent experience. It was a pleasant surprise to pickup our car after service provided. It was a pleasant surprise to pickup our car after service provided. More

As always, the experience was good, you’re welcomed us with a smile completed the task in a timely manner, and we left with that shiny new car wash. Thank you. with a smile completed the task in a timely manner, and we left with that shiny new car wash. Thank you. More

My service rep Laura is professional and through. Irvine Subaru Service provides customer transportation with kind, professional and trustworthy drivers. Highly recommend them all. Irvine Subaru Service provides customer transportation with kind, professional and trustworthy drivers. Highly recommend them all. More

Always excellent service from this dealership, friendly knowlegable people, fair prices.Good location close to freeway. knowlegable people, fair prices.Good location close to freeway. More