Irvine Subaru

Helpful and friendly staff. Service was completed promptly. However, I had to wait over 10 minutes from the time I paid my bill to when my car was brought to me. This despite t Service was completed promptly. However, I had to wait over 10 minutes from the time I paid my bill to when my car was brought to me. This despite two calls from the service advisor to bring the car. More

I have a 2021 ascent which notoriously has smaller brakes than the car really needs. I took it in as the car would shake quite bad when slowing down from highway speeds. The dealership said they put new brak than the car really needs. I took it in as the car would shake quite bad when slowing down from highway speeds. The dealership said they put new brake pads on and resurface the rotors, and that I would be good to go. Unfortunately that wasn’t the case. Now my brakes do a weird grind/pulsing. I took the car back in and they said they fixed it but they did not and I’m still having the same issue. I unfortunately don’t have a whole lot of trust to take it back here. The service advisor was very nice and this is in no way every reflection on him, I’m just bummed that they turned one issue into a bigger issue and now I have to go somewhere else to feel confident that it can be fixed correctly. More

Polite and knowledgeable employees. Prompt service and good communication. This is my second Subaru that I am servicing at this location. Prompt service and good communication. This is my second Subaru that I am servicing at this location. More

Problem not addressed at all. Tire pressure light came on again 3 miles from Irvine Subaru. I was told no light came on when they drove it. Tire pressure light came on before I Tire pressure light came on again 3 miles from Irvine Subaru. I was told no light came on when they drove it. Tire pressure light came on before I reached the 405 fwy. This is the 5th request for feedback I’ve given about my “service” appointment. Which is also annoying! More

I recently visited the service center for my Outback and I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fas I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fast and friendly. From the moment I walked in, I felt welcomed and valued as a customer. I highly recommend this service center to anyone looking for top-notch service with a smile. Five stars all the way! More

Great service very easy to deal with and helpful on all things - appreciate it thank you things - appreciate it thank you More

The service people were pleasant and my oil change was done in a timely manner. My only complaint is that I was told my car would be getting a car wash with my service and when I picked it up, it was clea done in a timely manner. My only complaint is that I was told my car would be getting a car wash with my service and when I picked it up, it was clear that it was still very dirty and had not been taken through the car wash. I even got a text update that my car was being taken through the car wash, but clearly that wasn't the case. Disappointing. More

Service Director Sebastian Calvo was very proactive & helpful. Service Advisor Sam Flores was professional & courteous. Parts Consultant (sorry, can't remember name) was patient, courteous & profession helpful. Service Advisor Sam Flores was professional & courteous. Parts Consultant (sorry, can't remember name) was patient, courteous & professional. More