Irvine Subaru

I received a $89. 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since I bought my tires. When I arrived at the dealership I explained I would like a tire rotation and oil change. I asked how long the wait would be. He quoted me 1 1/2 to one and three-quarter hours. I was waiting in the lobby for two hours. I received a text that my car was ready and proceeded to the register and paid. The guy told me they only did an oil change and no tire rotation. I asked him why it didn’t they do it I requested it. Needless to say I was a little upset and went outside to get my car. To my surprise, my car was not there, the guy at the register went back to the mechanic area searching for my car. 20 minutes later my car pulled up to where I was standing. I was also told if I wanted to wait, I can get my tires rotated and a car wash but it would be 40 minutes. I explained to him it was supposed to be done anyways . If this was the first time, I had a problem with this dealership it wouldn’t be a big deal. But this seems to be the norm. Almost every time I have been in. I’ve had an issue with something or another. It’s to the point where I expect some type of failure each time I go in. More

Great service, good communication, honored an extended warranty that just expired. Only complaint is that the wrong sticker showing mileage/date for next recommended service/oil change was placed on my wi warranty that just expired. Only complaint is that the wrong sticker showing mileage/date for next recommended service/oil change was placed on my windshield for the second time. More

The service was quick and efficient. The staff were very friendly and helpful. It was a good experience. The staff were very friendly and helpful. It was a good experience. More

Easy and convenient appointment scheduling. Professional service done on time as promised, with advisor keeping me up to date on the progress. Professional service done on time as promised, with advisor keeping me up to date on the progress. More

The process was fairly quick and easy. Our service advisor was Laura and she was very straightforward and helpful. Our service advisor was Laura and she was very straightforward and helpful. More

Very professional and upfront about costs and timely updates about repairs, additions, and delays. This is my first choice when maintaining my vehicle. updates about repairs, additions, and delays. This is my first choice when maintaining my vehicle. More

I took my car in for scheduled oil change with appointment. Tire pressure light came on during my drive to the dealership. After tire check and oil change, vehicle was diagnosed as "all good". appointment. Tire pressure light came on during my drive to the dealership. After tire check and oil change, vehicle was diagnosed as "all good". Next day, tire pressure light on again--took to local tire shop where a nail was found in the center of the tire. Repair made and we drove from MV to Boise the next day. Sadly, we are 0-3 at this dealership. More

The service has always been great. I don't have anything but good things to say about the service advisors. They keep in communication well and always try to help with discounts when t I don't have anything but good things to say about the service advisors. They keep in communication well and always try to help with discounts when they can. This is well appreciated! More

We’re very happy with the service/personnel at this dealership! Thank you for taking such great care of our Subaru! dealership! Thank you for taking such great care of our Subaru! More

We were pleased with service that we received from the staff, they were welcoming and respectful and made it easy to purchase the Outback! staff, they were welcoming and respectful and made it easy to purchase the Outback! More