Irvine BMW

Ketan Petal - sales If you are looking for a new or used car ask for Ketan Petal at Irvine BMW. Ketan is knowledgeable and very helpful. I haven't purchased a car yet but If you are looking for a new or used car ask for Ketan Petal at Irvine BMW. Ketan is knowledgeable and very helpful. I haven't purchased a car yet but have test driven a few. No pressure to make an immediate purchase and he took his time showing us SVUs and cars. Ketan is friendly, polite and easy to talk to. More

Great Experience! I just bought the BMW X5 40e from Irvine BMW. We had one of the best experience in car buying in a very, very long time. I have visited 3 other dealer I just bought the BMW X5 40e from Irvine BMW. We had one of the best experience in car buying in a very, very long time. I have visited 3 other dealerships and this one seems to be way better customer service than the others (Mckenna BMW is horrible). We were lucky to have Brandon Kim as our sales representative (internet fleet manager). He was very patient, friendly, helpful, accommodating, funny, hassle-free and authentic. They gave us a great deal on the car and made my buying experience very pleasant throughout the whole process and it was also quick and easy. I highly recommend for you to ask for Brandon when shopping for your next BMW. More

Never buy an extended warranty at this dealership. I have submitted request to cancel extended warranty since Sep. 2017. The dealer does not respond or provide prorated refund, even the GM Steve Rudkin I have submitted request to cancel extended warranty since Sep. 2017. The dealer does not respond or provide prorated refund, even the GM Steve Rudkin does not know how to respond to email when escalating the issue. More

Excellent! Got a 2017 650 tonight from Yiwen Ting-general sales manager; our umpteenth vehicle from Irvine BMW. Excellent experience, always. Paul Bailey walked Got a 2017 650 tonight from Yiwen Ting-general sales manager; our umpteenth vehicle from Irvine BMW. Excellent experience, always. Paul Bailey walked us through tonight and sorry to kept everyone so late to complete the transaction. Thanks so very again Yiwen! More

Easy going It was a very pleasing experience. Great people to do business with. They were all very nice when I walked in. I would buy a car from them again. It was a very pleasing experience. Great people to do business with. They were all very nice when I walked in. I would buy a car from them again. More

Very professsional! Easy car buying experience. Erin and the guys and Jackie Cooper were super friendly and made the car buying experience a breeze! Would definitely do Easy car buying experience. Erin and the guys and Jackie Cooper were super friendly and made the car buying experience a breeze! Would definitely do business there in the future. Thanks again for working to get me in my new vehicle! More

Very good experience. Friendly staff. They worked very well with us and worked hard at reaching the numbers we were wanting. We're able to answer all our questions. Highly recommend! They worked very well with us and worked hard at reaching the numbers we were wanting. We're able to answer all our questions. Highly recommend! More

Oil leak complain I took my 2008 BMW X3 for a recall service and I had a coupon for oil change and filter, my vehicle had no oil leaks at all, two day later I had oil d I took my 2008 BMW X3 for a recall service and I had a coupon for oil change and filter, my vehicle had no oil leaks at all, two day later I had oil drips in my garage,I took it back to service department, they kept me waiting for 1 1/2 hours and I was told that the oil leaks are from the oil pan gasket and had nothing to do with the service performed,I have second touhgs about it; I will never go back to Irvine BMW service, the oil change coupon is a rip off. More

Recall service/ Car feature intro Susi not only made time to point me in the right direction also took the time to explain how my BMW features work. With her uplifting professional ha Susi not only made time to point me in the right direction also took the time to explain how my BMW features work. With her uplifting professional happy go lucky attitude it was a pleasure learning about secrete features my car offers. It was a fun moment in time and refreshing to experience her competency as service agent. I believe her knowledgebase is extensive. No question went unanswered. Thank you, because some sales or service people do not know much about the cars they talk about. Susi did. Thank you! More

Best BMW dealership in Orange County I have been going to Irvine BMW do some research on my next car, and have been receiving excellent customer service from Behrooz Moini. He has been ve I have been going to Irvine BMW do some research on my next car, and have been receiving excellent customer service from Behrooz Moini. He has been very patient with me in understanding exactly what I am looking for. Very thoughtful and helpful! Thank you Behrooz and Irvine BMW for my wonderful new car! Super seamless and helpful in transitioning to my new car. More