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Ira Toyota of Orleans

Orleans, MA

4.3
514 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 514 reviews

June 03, 2024

Service is fast, accurate, and not a lot of push to have additional work performed More

by johntanglin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jun 04, 2024 -

Ira Toyota of Orleans responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 01, 2024

I was treated with courtesy & respect . My car was thoroughly checked, re revealing some problems that need attention like brakes. Although it was more costly than anticipated, It is safe & More

by latack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jun 05, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Ira Toyota of Orleans responded

Thank you for the kind words regarding your recent experience at our service department. We do very much appreciate folks who give nice reviews and the comments will be relayed to our service department staff. Regards, Marlaine Ruby Customer Relations Manager TRAC Rental Manager mruby@iratoyotaofhyannis.com

May 31, 2024

Excellent service. Great customer service. Manager very helpful. Nice waiting room. Ira Toyota is number one dealership. More

by Alexa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Women Manager very helpful and nice., Manny Joseph, Tatiana Perez, Marc "Issac" Howard, Kristen Brooks
May 31, 2024 -

Ira Toyota of Orleans responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

Unfortunately this was the second time I had to go back to the dealership for the same issue, which was a clogged hose from the sunroof, which caused water to come into the front passenger side of my vehi More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc "Issac" Howard
May 30, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 30, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024

Service visits have been smooth for a brake visit and a 60000 mile checkup. They are doing a better job with communication while you wait for the car. The waiting areas are still not as comfortable as they More

by balkindanser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
May 29, 2024 -

Ira Toyota of Orleans responded

It's good to hear that your service visits have been smooth, and our dealership is improving communication while you wait. Your feedback about the waiting areas not being as comfortable as they could be is noted and could be valuable to consider for future improvements. Thank you for choosing us!

May 29, 2024

I had good service this morning getting my inspection sticker. Have had good service most times. Glad they have a ride option. Glad they talk to me before going ahead with extra repairs. More

by Margot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
May 30, 2024 -

Ira Toyota of Orleans responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

Tatiana is great. She greets me on sight and always has great advice and respect for my decisions. Love it. More

by jmkcape16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
May 24, 2024 -

Ira Toyota of Orleans responded

We're delighted to learn about your positive experience and the great assistance provided by Tatiana! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 22, 2024

Brought car up for MA state inspection. Isaac (Service Advisor) got me out in less than 15 min. Great job. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
May 22, 2024 -

Ira Toyota of Orleans responded

We're delighted to learn about your positive experience and the speedy assistance provided by Isaac! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 19, 2024

Our salesperson was very nice and not at all the high pressure type that most folks can’t abide. The showroom is clean and quiet with a little refreshment area. The sale of the vehicle went smoothly and More

by ocean4mom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Heath
May 22, 2024 -

Ira Toyota of Orleans responded

We're delighted to hear that your experience at our dealership was positive! Our team strives to create a comfortable and pressure-free environment for all our customers, and it's fantastic to hear that you found our salesperson accommodating and the showroom welcoming. We're glad that the sale of your vehicle went smoothly and that our manager could assist with your requests. Thank you for choosing us, and we hope you enjoy your new vehicle! If you need anything else in the future, feel free to reach out.

May 14, 2024

Quality service and communication to customers during and after each appointment.They have been my sole repair center since 2005 for my Tacoma.. More

by What.a.day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
May 17, 2024 -

Ira Toyota of Orleans responded

That's fantastic to hear! We're thrilled to have been your trusted repair center for so many years and to know that you've consistently received quality service and communication. Building long-term relationships with our customers and ensuring their satisfaction are top priorities for us. Thank you for choosing us for your Tacoma's maintenance and repairs!

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