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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
567 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 567 reviews

November 09, 2024

They took something off my brand new vehicle without asking me and thought it was ok not to say anything. More

by Lvail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan , Mark Davidson
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

I am sorry that there was an issue with your new vehicle and I would be more than happy to look into your concern, but cannot do so with the information provided. If you would like to reach out to me at 774-801-7059 with more information about your vehicle, I can look into the issue for you. Sincerely, Marlaine Ruby Customer Relations Manger IRA Toyota of Orleans

November 08, 2024

Very professional very satisfied with the work they did to my car,front desk very helpful THANK YOU SO VERY MUCH!!! More

by Reytaino45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Roza
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

It's out of my way but better. Service department seems good. Today's service rep was very good More

by GAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi Gayle, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

Efficient, professional, friendly service. Quick in and out. Christopher K (154081) was great! Very minor observation; in the back waiting room, one of the black lounge chairs is seriously bro More

by Giacomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher K (154081)
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Orleans. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

the people the people make it a very good customer strong service experience friendly and competent More

by jcrosengren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Tatiana Perez, Marc "Issac" Howard
Report | Print
Nov 09, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2024

Convenient, great service offers. Work is completed efficiently. They are interested getting the car back to you quickly More

by jwkuhl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard, Otto Van Ryswood
Report | Print
Nov 06, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! We look forward to your next visit! Take care!

November 01, 2024

We appreciated the support to get a new tire for our car while on vacation. More

by nickifitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Nov 01, 2024 -

Ira Toyota of Orleans responded

We are so very happy that we were able to assist with your tire and then able to enjoy your visit to Cape Cod!

October 19, 2024

I received great service today. I got an email regarding Breast Cancer Awareness with coupons for a free oil change and air filter, free multi point inspection, and a $10 tire rotat More

by tonigisone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave the shuttle driver, Marc "Issac" Howard
Report | Print
Oct 21, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Orleans. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2024

Very professional! Excellent service! Extremely polite and knowledgeable! I will recommend them always to our friends and family! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Oct 20, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

The sales department is good; the service department not so good. I made an appointment for 7:20 am this morning for an oil change and for a bumper recall. When I dropped the car off for the scheduled appoi More

by Marielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Taylor
Report | Print
Oct 19, 2024 -

Ira Toyota of Orleans responded

Marielle, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to set another appointment to have the recall work done and the parts will be available at the appointment. Please reach out to us directly so we can work towards a resolution. You can reach our General Manager at 978-798-9660 or call me at the phone number below on Tuesday when I return to the office. Thank you, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com 774-801-7029 (Orleans)

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