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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
513 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 513 reviews

August 07, 2024

Friendliest and fastest service team. Quoted my 2 hours and I was out in 1 1/2 hours! Price was also less than I was quoted. Winning on all sides for me! Thank you IT of Orleans! More

by janetjorgulesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Linblad, Kaitlin McKenna, Mackenzie Malone, Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood, Kristen Brooks, Nick Shea, Mark Davidson
Report | Print
Aug 07, 2024 -

Ira Toyota of Orleans responded

Thank you very much for your kind words! So happy that we were able to provide an exceptional experience for you! Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

August 06, 2024

go someplace else they don’t know how to take appointments following appointment book or use computers More

by brendon_stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Aug 06, 2024 -

Ira Toyota of Orleans responded

I am sorry about the events surrounding the recent appointment for you Chevy Silverado. Looking into our scheduling tool I see that the original appointment you had made online listed a 2020 Chevy Silverado. The early bird envelope we retrieved upon our arrival this morning just showed your last name and 2024 oil change. Our service writer did text you for more information. Once finding the 2024 Silverado, the information was entered into the system and a repair order was created to have the oil change done. In the future, to avoid any confusion, it might be easier to call the dealership main service line (774-801-7080) directly to schedule. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

August 06, 2024

I will NEVER do business with you again, I have never been lied to as bad as you have! And the bait and switch move was very smooth More

by Neveragain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None of the above
Report | Print
Aug 07, 2024 -

Ira Toyota of Orleans responded

I am very sorry that you had a bad experience at IRA Toyota of Orleans. I would like to look into your concern but have no information to allow me to do so. If you would like to send an email to the address below, I will look into the concern. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans mruby@iratoyotaofhyannis.com

August 02, 2024

Last few experiences here in last few months have been terrible. During my last service I called multiple times to add recommended service that I had just been notified about while car was still there. Af More

by Cape Cod Tundra21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark
Report | Print
Aug 04, 2024 -

Ira Toyota of Orleans responded

Cape Cod Tundra21, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at kbrooks@iratoyotaoforleans.com, I would like to discuss how we can regain your trust. Kristen Brooks General Manager

August 02, 2024

Chris was pleasant and professional and kept me informed of the entire process by text and phone More

by carolcorbett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Tatiana Perez
Report | Print
Aug 04, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! Thank you, and have a fantastic day!

August 01, 2024

Best service department on the Cape! Marc Isaac Howard is phenomenal. I would highly recommend to anyone. More

by Dave F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard, Mark Davidson
Report | Print
Aug 04, 2024 -

Ira Toyota of Orleans responded

Hi Dave, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2024

Great service on short notice. Professional advisor a friendly shuttle driver. Highly recommend. Very good More

by drumnhoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 02, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Great prompt service with pleasant employees. We’ve used them for years! Will continue our car service there in the future as well. More

by mitzie228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Jul 31, 2024 -

Ira Toyota of Orleans responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

July 28, 2024

I had a terrible experience. Spent over $300 for a new battery and discovered it did not resolve the issue with my car. Dealership did zero diagnostics before replacing the batte More

by Depappj
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Jul 31, 2024 -

Ira Toyota of Orleans responded

Depappj, I’m sorry for the inconvenience you faced regarding your recent visit with us. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. I am also providing the email address for our General Manager, Kristen Brooks, due to me being out of the office beginning tomorrow afternoon. Her email is kbrooks@iratoyotaoforleans.com Thank you, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

July 28, 2024

Everyone there is very nice and seem efficient. I’m never sure why oil changes take so long there, but… More

by whom_pops0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Aug 10, 2024 -

Ira Toyota of Orleans responded

whom_pops0k, My apologies for the delay in this response, but I wanted to thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced for an oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Kristen Brooks General Manager kbrooks@iratoyotaoforleans.com

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