Ira Toyota of Orleans

I have been dealing with the service department of Orlean's Toyota for a while and have found the staff to ALWAYS be helpful and courteous at all times the quality of thier work is why I keep going ba Orlean's Toyota for a while and have found the staff to ALWAYS be helpful and courteous at all times the quality of thier work is why I keep going back there and it is the MAIN reason why I bought my new Toyota there. Ralph, Dan and the crew are the best. More

We have bought 3 cars from Orleans Toyota and had not only excellent financial experiences with the Sales Department, but exceptional customer service and maintenance on all 3 vehicles since purchase. only excellent financial experiences with the Sales Department, but exceptional customer service and maintenance on all 3 vehicles since purchase. The Service Department is always well-staffed, efficient and helpful both by phone and in person. The dealership has such a comfortable customer lounge and service is completed so promptly that we regularly stay while our cars are serviced! More

I have been buying new cars since 1955. Orleans Toyota rates with the very best of them if not the best. This is the first time I have leased a new vehicle (all others were purchased) and they made it ver rates with the very best of them if not the best. This is the first time I have leased a new vehicle (all others were purchased) and they made it very easy. I was particularly impressed by the amount of time that Jim Atherton spent with me sitting in the car and reviewing every feature that the vehicle had. I compared that effort with the treatment I received from Hyannis Toyota when I purchased a Toyota Avalon a few years ago. That was a case of handing me the keys and waving goodbye. What a difference a caring dealership can make! More

We went to 3 other Toyota dealers but decided on Orleans Toyota because they treated us with respect and not like they were putting on a show. For some reason, the other dealers acted like the traditional " Toyota because they treated us with respect and not like they were putting on a show. For some reason, the other dealers acted like the traditional "salesperson". I really appreciated just being treated normally, like someone with a brain. Jim Atherton and Mike Toomey got us what we wanted for our trade in and found us the car we wanted. We will definitely recommend this dealership! Many thanks to Jim for his courtesy and diligence in finding what we wanted! More

They always address my issues and concerns in a friendly manner. They are very accommodating by scheduling repair service around my work schedule. The workmanship is great. The waiting room is comfortable, manner. They are very accommodating by scheduling repair service around my work schedule. The workmanship is great. The waiting room is comfortable, they have snacks and drinks available for free...I wouldn't go anywhere else! More

I went to Orleans Toyota knowing pretty much what I wanted and wishing to support local business. Ken greeted me warmly, showed me a few options and details on the vehicles I was considering, and gent wanted and wishing to support local business. Ken greeted me warmly, showed me a few options and details on the vehicles I was considering, and gently guided me to a decision. He presented me my options and negotiated a fair deal quickly. The vehicle was delivered as promised. Irene in finance was efficent and got me a great rate. Ken finished up with a show and tell, expedited the inspection at lightning speed, and followed up with several phone calls to make sure I was fully satisfied and comfortable with my new truck. My first experience buying a vehicle alone, and a pleasant surprise. I would recommend Orleans Toyota to anyone. More

These folks are all about service. I've been buying cars at Orleans Toyota for years...primarily because they take such good care of you once the deal is done. I called Wednesday at 4PM with a broken heate at Orleans Toyota for years...primarily because they take such good care of you once the deal is done. I called Wednesday at 4PM with a broken heater. They took my car the following morning, fixed the heater and did a full service. I was back driving around with heat less than 24 hrs later. More

We experienced a problem with the oil pan in a car we purchased used from Orleans Toyota. Due to location we brought the car to another mechanic for a quick oil change. In the process he discovered tha purchased used from Orleans Toyota. Due to location we brought the car to another mechanic for a quick oil change. In the process he discovered that the drain plug threads in the oil pan were stripped out. We immediately brought the car to Orleans toyota , as it was under warranty, a bit concerned that it would not be covered since we went to another mechanic. Well our experience was quite the opposite. Not only did they fix the oil plan problem at no cost to us, but also replaced shocks that were questionable. This is our 17 year old daughter's car and of course we want it to be safe for her. We feel that Daniel Root went above and beyond in the service he provided us. He was very knowledgeable and easy to talk to. We would highly recommend his service department to anyone. More

My wife and I had purchased two vehicles from Orleans My wife and I had purchased two vehicles from Orleans Toyota in recent years so when it became time to look for another vehicle, they were an obvi My wife and I had purchased two vehicles from Orleans Toyota in recent years so when it became time to look for another vehicle, they were an obvious choice. Ken Robinson met me in the parking lot but never applied "strong arm" tactics while I looked at several vehicles. He provided answers to questions posed to him and had an obvious knowledge of Toyota products and of the specific vehicles on the lot. After a test drive of the vehicle I ultimately purchased, Ken guided me through the administrative portion of the procedures, providing information when requested but again, never pressing me and allowing me to make MY decision without interference or pressure. I could have driven my new vehicle home that afternoon but had another obligation but Ken was there to meet me the following morning with my vehicle registered, inspected and ready to go. He also gave me an "instructional" of my vehicle and told me that I should not hesitate to contact him if there were any difficulties. This is the third Toyota I have purchased at Orleans Toyota in the past five years. I have been impressed with each vehicle, the sales personnel and of the service department. I definitely recommend Orleans Toyota to anyone considering the purchase of a new or used vehicle. More

Tony Scalese answered all my questions and was helpful providing the information needed to make a smart buying decision. I am very happy with vehicle I purchased and with the process. It was a no pressure providing the information needed to make a smart buying decision. I am very happy with vehicle I purchased and with the process. It was a no pressure experience. More