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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
546 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 546 reviews

December 01, 2024

The service department is helpful and consultative. Ryan Karle did an excellent job of explaining what needed to be done and why and his manager Mark empowered him to do his job. More

by Larrykarle24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Karle, Manny Joseph, Marc "Issac" Howard
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Dec 02, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 27, 2024

Great CS. My car had a recall and I was given a ride home and I was picked up when it was completed, all complimentory. More

by linksys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Nov 29, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

They have a very friendly staff And comfy waiting areas They check your vehicle thoroughly and offer their advice, but do not pressure you More

by thechasemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Mark Davidson
Report | Print
Nov 25, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

They never called to address the battery recall on my rav 4.when i asked today while getting it inspected,they said " there's nothing we can do". Honestly? I don't speak jibberish-which is their language More

by bobtapia54
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Figure,it out
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Good afternoon sir, The recall being referred to for your vehicle is currently in an interim status meaning that we are waiting for Toyota to develop a repair process and parts that may be needed to do a repair. Unfortunately until the recall is in an active status our hands at the dealership level are tied. You should receive a notification letter from Toyota once the recall becomes available. I am sorry for any inconvenience. Marlaine Ruby Customer Relations Manager Orleans Toyota mruby@iratoyotaofhyannis.com

November 19, 2024

A very efficiently run service dept. Courteous, capable Customer service with knowledgeable crew members and staff. More

by gilgo65
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris/Service
Report | Print
Nov 21, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Was an out-of-towner driving a Lexus with check-engine light on. Serviceman, Chris, was very pleasant,, knowledgable and friendly.. Got car going again; made it home safely, roughly 240 miles away. Great More

by Neaton13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris-Service
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Hello, we're happy you found Chris to be so supportive during your experience here at Ira Toyota of Orleans. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

They were great . .. fast, efficient, easy to deal with. They were great ... fast, efficient, easy to deal with. More

by johnmhurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2024

Courtesy and competence are really seen together not Orleans Toyota have achieved it. Also,, not being in a hurry in this frenzied world. More

by Father Ken
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were good. I don’t want get personal.
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Courteous, attentive, and quality products and service. Preferred business in our area. Enjoy doing business with them. More

by Meckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 09, 2024

They took something off my brand new vehicle without asking me and thought it was ok not to say anything. More

by Lvail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan , Mark Davidson
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

I am sorry that there was an issue with your new vehicle and I would be more than happy to look into your concern, but cannot do so with the information provided. If you would like to reach out to me at 774-801-7059 with more information about your vehicle, I can look into the issue for you. Sincerely, Marlaine Ruby Customer Relations Manger IRA Toyota of Orleans

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