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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
513 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 513 reviews

October 03, 2024

Great intake and great communication along the way. Jonathan was great. Service time communicated was perfect More

by mmedeiros0514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Oct 06, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Ira Toyota of Orleans! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

I was very pleased with the service I received today for my Toyota Corolla thank you More

by Smallpatches95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris keddlington
Report | Print
Oct 06, 2024 -

Ira Toyota of Orleans responded

Hi, we appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

October 02, 2024

This was my first visit to this dealership and it was excellent. Isaac took care of me right away and it did not take long at all for my service to be completed. The waiting room was very comfortable and More

by monicaconnolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Oct 06, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy you found Isaac to be so supportive during your experience here at Ira Toyota of Orleans. Thank you, and have a fantastic day!

October 02, 2024

Honest no pressure sales . nick and manager Geoff both were very nice.also the bus manager was no nonsense.Very efficient pleasant experience More

by Wallyworld3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Geoff Giampapa, Nick Shea
Report | Print
Oct 06, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

September 30, 2024

Customer service is great. The mechanics are not experienced. Had brakes replaced and not functional. Needed additional appointment to repair again. You need to insure all More

by elaine.farinacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris keddinhtin
Report | Print
Oct 01, 2024 -

Ira Toyota of Orleans responded

I am sorry to read about your experience and that the brake work done on your vehicle did not meet your expectations. As I am told the vehicle is now back with us and we most definitely be sure that the vehicle is working properly prior to returning it to you. We will be sure to review the concerns with the technician who had worked on your vehicle. If by chance, any parts that were put into the vehicles initial repair are faulty we do have a 12-month warranty on those parts. Sincerely, Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

September 26, 2024

Its Toyota was very helpful and highly professional. Tatiana Perez was wonderful. She communicated clearly and was able to represent the technical staff very well. More

by Marykay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Sep 28, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tatiana here at Ira Toyota of Orleans! Please don't hesitate to reach out to us if there's anything more we can do!

September 25, 2024

Maintenance was a bit slow and even though I made the service appointment a week ahead they did not have a set of tires for my vehicle this delayed my vehicle completion time by another day More

by Mr bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - not listed above
Report | Print
Sep 28, 2024 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

My visit was very efficient. My questions were and requests were answered immediately. A good visit! Carly! More

by Katycape2003@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 28, 2024 -

Ira Toyota of Orleans responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2024

Brought my Rav 4 to get diagnosis for metallic knocking. They were able to solve my issue at a great cost More

by hararl14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Sep 28, 2024 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Prompt scheduling, thorough and fantastic service, friendly check in, informative and as always, great service here! Thank you More

by Neal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cary Paine, Tatiana Perez, Marc "Issac" Howard
Report | Print
Sep 21, 2024 -

Ira Toyota of Orleans responded

Hi Neal, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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