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Ira Toyota of Orleans

Orleans, MA

4.3
535 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 535 reviews

January 23, 2021

Be careful on service pricing. Having a headlight bulb installed cost me $45. Headlight bulb burned out. I bought new one, removed the old one, could not get the new one to seat properly, hence the dea More

by charlie
Customer Service
Recommend Dealer
No
Employees Worked With
Don't know
Jan 25, 2021 -

Ira Toyota of Orleans responded

Charlie, There are a few variables that may affect the price of the installation. Can you give me a little more information such as your name, type of vehicle etc.? My number is 774-487-3322. Judy Johnson Customer Relations Mgr.

Jan 27, 2021 -

charlie responded

The passenger low beam bulb filed. No problem. Happens often Purchased a new one. Removed the old on OK. Spent quite a while trying to get the new one to seat properly - unsuccessfully. In frustration, went to the dealer. My thought was that for someone who knew the trick to seating the new bulb properly, it would take all of three minutes, probably less. Probably $20 to $25. After all,many gas stations would charge more for the bulb but install it N/C. When the bill came in at just over $45 (and used the bulb I had purchased), I just shook my head and thought I should have known better. After all, this was a dealer. Charlie

Jan 28, 2021 -

Ira Toyota of Orleans responded

Charlie, Is your vehicle a Prius? It's a much more complicated repair than most bulbs and usually takes longer. If so that may be the difference in the higher price. Judy Johnson, 774-487-3322.

January 12, 2021

Very pleased with the valet service and 35000 mile check up. Scheduled time was met and return was seamless. Thank you Service Dept. for a professional experience and attention to detail. More

by mwade8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Colby
Jan 12, 2021 -

Ira Toyota of Orleans responded

It is excellent to hear that you had such an exceptional experience at Orleans Toyota! We pride ourselves on delivering the highest quality service, and it is wonderful that this was reflected in your time working with us. Drive safely, and we are wishing you many safe and happy miles down the road!

November 05, 2020

Extremely friendly service department. Vehicle was ready well before the promised time. We requested an inspection on brakes and tires in addition to our scheduled service and inspection details were print More

by Gary D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Carter
Nov 05, 2020 -

Ira Toyota of Orleans responded

Gary, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Orleans Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

October 27, 2020

I made an appointment for an oil change for 12:30 called at 3:30 pm they weren't ready. Told me if I wasn't going to pick it up at 5. There were plenty of appointments open I schedule for 12:30, not 2,3,4 o More

by Ally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Keenan
Oct 29, 2020 -

Ira Toyota of Orleans responded

Thank you for reaching out. I've tried to find your appointment and/or repair order to no avail. Did the vehicle get left for service or did you cancel? I know we are discouraging many waiting appointments due to Covid and the number of people allowed in the waiting rooms. Please feel free to contact me @ 774-487-3322. Judy Johnson, Customer Relations Mgr.

October 01, 2020

Very happy with the service, both on the car and to me as the customer. Nicole got me in quickly, the turn around time for service was great, and I feel well taken care of! More

by capeduo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Yates
Oct 02, 2020 -

Ira Toyota of Orleans responded

Thank you for the review! It was our pleasure to assist you here at Orleans Toyota, and we will certainly let Nicole know that you appreciate her help. We look forward to your next visit!

September 01, 2020

been using Orleans Toyota for many years, have been very satisfied with their handling of the vehicle and customer service. Very polite, knowledgeable and fair. I have recommend them to many others who we More

by Iodine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Ripa
Sep 01, 2020 -

Ira Toyota of Orleans responded

We're so grateful to have you as a loyal customer! Thank you for your confidence in our team over the years, and thank you for continuing to trust Orleans Toyota with your business!

June 12, 2020

As always, the Orleans Toyota Service Department, did an excellent job. They even picked up my car in the morning, did the work, and returned it later in the day! More

by Rachel Crosby
Recommend Dealer
Yes
Employees Worked With
David Marcotte
Jun 12, 2020 -

Ira Toyota of Orleans responded

Rachel - It means so much to hear that you can depend on our Orleans Toyota team for excellent service, every time! Thank you for your support.

April 28, 2020

Always have been an Orleans Toyota fan. My new tires are awesome and I love my four runner. You took such extra care with managing all of our crazy Covid restrictions by picking up my car and returning aft More

by Cilla
Recommend Dealer
Yes
Employees Worked With
David Marcotte, Gina Ripa, Tony Carter, Sarah Colby, Nicole Yates
Apr 28, 2020 -

Ira Toyota of Orleans responded

We are overjoyed to hear that our team impressed you with their service! Thank you so much for being part of the Orleans Toyota family. We look forward to working together for years to come.

April 14, 2020

Above and Beyond! With all that has been going on during the Corona Virus pandemic I forgot to have my car inspected. Orleans Toyota sent someone over to pick up my ca More

by cbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Gina Ripa
Apr 14, 2020 -

Ira Toyota of Orleans responded

Thank you for choosing Orleans Toyota. We're grateful for your business and this positive feedback. See you next time!

March 29, 2020

Have used Orleans Toyota on several occasions have been pretty pleased with the service will continue to use them in the future this trip was for routine maintenance More

by Ben Loder
Recommend Dealer
Yes
Employees Worked With
Gina Ripa
Mar 30, 2020 -

Ira Toyota of Orleans responded

Hi Ben - Thank you very much for allowing us the opportunity to assist you! We are delighted that you've had positive experiences with our Service Department. Hope to see you next time at Orleans Toyota!

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