Ira Toyota of Orleans

Was able to get in quickly for an oil change that was a bit overdue! bit overdue! More

Brought the car in for the 20k service. Tires rotated hubs all scratched up. Service advisor order new ones. They are out of stock. Another 60 mile trip to get this fixed now. Last time the Tires rotated hubs all scratched up. Service advisor order new ones. They are out of stock. Another 60 mile trip to get this fixed now. Last time they forgot to secure the lugs on one tire. Thank god i noticed it before picking up my grandkids. More

Service dept totally understaffed and wait time unreasonable. Shuttle needs to service Truro as well as Wellfleet unreasonable. Shuttle needs to service Truro as well as Wellfleet More

Great service and friendly staff. Easy to get appointment and work was done quickly. Thanks Easy to get appointment and work was done quickly. Thanks More

Carey was my salesman. Very personable and professional. We got along great. He brought the car to my location. Car was clean and had some minor repairs done prior. I would Very personable and professional. We got along great. He brought the car to my location. Car was clean and had some minor repairs done prior. I would highly recommend Ira Toyota More

I went in for a 50K service appointment which I thought meant an oil change, tire rotation and fluid refills. Half way through I was called out and was told I needed new brakes, filters, etc, etc. I agre meant an oil change, tire rotation and fluid refills. Half way through I was called out and was told I needed new brakes, filters, etc, etc. I agreed to new fluid for my 4 wheel drive and walked out with a bill for $405.00. Seemed very excessive to me. Needless to say I will not be returning. Also worth noting that I have bought 3 cars from them. No more!! More

Love my Corolla. I worked with Rachel from the start, she was laid back and easy going. Dutch was a great help with my trade and good conversation. Rob was a catch. O I worked with Rachel from the start, she was laid back and easy going. Dutch was a great help with my trade and good conversation. Rob was a catch. Overall, I had a great buying experience and I am very satisfied with my purchase. More

Called me a liar when I was asked to explain why I did not want to buy the ripoff of a car that was being sold as almost new. Damage to the car was moderate although carfax says otherwise, which allowed a not want to buy the ripoff of a car that was being sold as almost new. Damage to the car was moderate although carfax says otherwise, which allowed an opening directly to the hybrid battery of which was so rusted out and worn that driving for 5 minutes charged the battery 25 percent. Was lied to repeatedly, disrespected by the general manager, and tried to intimidate me into buying the vehicle although I already said I did not want to buy it. General manager did not even know anything about the car or warranties and tried to say the hybrid battery costs $1,000 which is a flat out scam and a lie. Nothing but a bunch of frauds who have no knowledge of the cars they are selling and do not do any repairs. Just look at the reviews for this place! More

Just bought a used Car from Rachel. She was very accommodating and I could not be happier with the whole experience. I’m loving my “new to me Prius”. Thanx Rachel! She was very accommodating and I could not be happier with the whole experience. I’m loving my “new to me Prius”. Thanx Rachel! More

Love my new highlander I got, but the communication I've experienced and still experiencing is why I wouldn't buy a car back at this place. There were several incidents that made this car buying experience experienced and still experiencing is why I wouldn't buy a car back at this place. There were several incidents that made this car buying experience a frustrating one. 1st- When I called March 8 on the highlander I wanted it was still in transit, Oneal, who I worked with throughout everything, said over the phone and via email that my credit wouldn't be run until after I test drove the car. I filled out the application since he promised me via phone and email that after I test-drive we can take it from there. I test drove the car on Monday March 21. My credit was run on March 8 and again on March 19. This off the bat made me a little upset since they clearly said via email and phone call my credit wouldn't have been ran until after I test drive, and they ran it twice without telling me first. I decided to roll with it since I did want the car, but again this is important communication that they clearly ignored. 2nd- After I test drove the car and decided I was going to move forward with the car. Louise, their finance salesperson, was going to email me my paperwork that I signed by end of the day that I was in the dealership(March 21). March 22 comes and still no email, I think ok, maybe she's busy I'll wait till end of next day. Still nothing. I had to contact Oneal 3 times to remind her to email over my paperwork that she promised she would email over. I finally got all on March 25 and March 28 after my constant pestering. If it was going to take a week, then tell me straight off the bat. For me it was the principle, if you make a promise it was going to get done that day, fulfil the promise or at least reach out and let me know it was going to be delayed. There was no communication on her part about the delay, I had to reach out to get communication back on their side. 3rd- At closing, I paid for the Resist-All package to protect the car interior and exterior. I purchased this package with Louise. When I picked up the car, I asked Oneal if the car had the Resist-All protection and he informed me that it did not. So I paid and signed for the resist-all protection and if I didn't ask I would have paid for a service they did not perform on my car. So this really irritated me since they definitely had the time to do it, it was just forgotten about, so the ball was dropped on this. They didn't even touch the car after I test drove it as it was still dirty from the test drive as well. They offered to do the resist-all and clean the car and that it would take 5 minutes, but I don't think the resist-all protection for the interior and exterior would take 5 minutes as Oneal as mentioned. And at this point I just wanted to get my car and leave since the whole experience has been one upset over another. Now it has been 8 days since I left the dealership and I am still waiting for my refund check for the resist-all protection that I did not receive. I have to keep following up via text message every couple of days, to make sure that they didn't forget about my check like they did about my car! And I'm told it's still in processing and they do not have a time-line on when I should receive the check back? Friendly people, but horrible communication is the take-away for me on this experience. More