Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
573 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 573 reviews

November 10, 2023

Dealership workers are friendly and knowledgeable. The place itself is clean and comfortable . My only concern is the long wait times. More

by Engmarm208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Nov 15, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback and we appreciate your patience. The team strives for a timely experience and is working to improve. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

November 06, 2023

Very efficient and upon request, Issac was able to complete my service earlier than scheduled. More

by Andrea
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Nov 08, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear that you had a great experience and that Issac provided efficient assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 05, 2023

Fast, efficient, and cost effective oil change scheduled quickly made the choice of having my car serviced at Ira very easy! More

by PaulGH2O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Nov 07, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a fast, efficient, and cost effective experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

Doug always treats me like family. ... And I've given him some tough challenges with an old car. He never disappoints.. More

by Jvd19541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, In service
Report | Print
Nov 01, 2023 -

Ira Toyota of Orleans responded

It's wonderful to hear that Doug treats you like family and consistently goes above and beyond to help you, even with tough challenges related to an old car. Such dedicated and reliable service is truly valuable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

The quote I received via email was $440. 00, When I went to pick up the SUV today the total was $ 872. almost double. The explanation was the quote doesn't cover labor. Within the last 6 mo More

by Overe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will rate with service manager
Report | Print
Oct 30, 2023 -

Ira Toyota of Orleans responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (207) 571-3805. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Dennis Steeves, General Manager

October 28, 2023

Bill unexpectedly high-over $600. We should have been given advance notice about the possible range. More

by Halterbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug
Report | Print
Oct 30, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 27, 2023

Quality work, great staff and a good value for CC the money. Tatiana Perez is the best! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Oct 31, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear that you received quality work, found the staff to be great, and considered it a good value for your money. Tatiana will appreciate being described as "the best." Your feedback is valued!

October 26, 2023

Very courteous and professional. Appointment was on time and 10,000 mile check up completed. More

by Ksullivan73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Otto Van Ryswood
Report | Print
Oct 31, 2023 -

Ira Toyota of Orleans responded

It's great to hear that you received very courteous and professional service and that your appointment was on time with the completion of your 10,000-mile checkup. Timely and efficient service is always a positive aspect of a service appointment. Your feedback is appreciated!

October 26, 2023

Purchasing a vehicle can be and has been stressful. However, Cary made the process easy and enjoyable. I am very satisfied with the vehicle and its final cost. More

by pgeiges
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cary Paine
Report | Print
Nov 02, 2023 -

Ira Toyota of Orleans responded

It's wonderful to hear that Cary made the process of purchasing a vehicle easy and enjoyable, alleviating the stress that can come with such transactions. Your satisfaction with the vehicle and its final cost is a great outcome. Your positive feedback is much appreciated! Enjoy your new vehicle!

October 26, 2023

I was so very satisfied by Isaac's helping me while I was , and am. Incapacitated at this time More

by brucemason78
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Addison , Tatiana Perez, Marc "Issac" Howard
Report | Print
Oct 31, 2023 -

Ira Toyota of Orleans responded

We are glad to hear that Isaac provided you with assistance and that you were very satisfied with the service. It's important to have support, especially during challenging times. Your feedback is appreciated!

1
...
22
23
24
...
58