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Ira Toyota of Orleans
Orleans, MA
573 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 573 reviews
December 08, 2023
So friendly, professional, helpful - very good communication about a big unexpected repair I needed. Put me at ease and made me feel confident and relieved. I also had an excellent experience wh communication about a big unexpected repair I needed. Put me at ease and made me feel confident and relieved. I also had an excellent experience when I bought this used car from them a few years ago. The price and condition of my car were excellent, and the salesperson was great to deal with. No pressure, just straightforward, friendly, and kind. The man who helped me get financing was also wonderful to work with. This was my first time buying something from a dealer and I was kind of nervous and worried it would be hard sell, but anything but. I have recommended them to friends who also had a great experience. More
by paburnell
Employees Worked With
My phone dealings for this repair were with Douglas and Cami, both great., Tatiana Perez, Marc "Issac" Howard
December 07, 2023
We brought our Toyota Prius V in for service - to have our Rear Hatch Lift replaced. We brought the parts and according to YouTube, the whole process should take less than 30 minutes. When we were pres our Rear Hatch Lift replaced. We brought the parts and according to YouTube, the whole process should take less than 30 minutes. When we were presented a $789 bill for this service, we were shocked. The representative stated that it is a two hour job and that’s why it cost so much. We decided to pay and review the appropriate amount of labor involved at home. After reviewing YouTube for this kind of replacement, we realized that Toyota charged us for the wrong job and not for the replacement of the rear hatch lifts which usually takes less than 30 minutes. We called the manager left a message. He returned our call, and stated that yes indeed we were charged for a wrong service and we should get a refund check in the near future. It’s been two weeks, and we are still waiting for the check. We were also disappointed that the representative could make such a gross mistake. More
by Madisonshaw1
Employees Worked With
Tatiana Perez
December 04, 2023
I brought my car in To have a symbol on my dash reviewed. Totally did nothing about it said it was the BSM. WAS NOT left a message regarding it. No return call Totally did nothing about it said it was the BSM. WAS NOT left a message regarding it. No return call More
by dkmosherdiane
Employees Worked With
Lilly
