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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
515 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 515 reviews

September 01, 2023

Dealt with the service department, poor communication work on the truck took 2 days a More

by cwescott44@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas
Report | Print
Sep 01, 2023 -

cwescott44@yahoo.com responded

Would have been nice I was notified that it was going to take 2 whole days to complete the work on my truck, no problem calling me what added work they wanted to do with the truck, I had to call them, felt if I didn’t call the 2nd day, in the afternoon, my truck wouldn’t have been ready till the 3rd day. Didn’t realize doing a wheel bearing, changing transmission fluid, a wheel alignment, rotate tires, put on a new tire and change lubricants would take 2 whole days ???

Sep 01, 2023 -

cwescott44@yahoo.com responded

Long time customer for purchasing vehicles at this dealership, would seriously reconsider getting another vehicle, good work but 2 days?

Sep 01, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 01, 2023

Scott Addison is great. Very helpful. Dealership supports him. I have bought a car and a truck with him. More

by ronaldhjanis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Other Scott who does the paperwork. 5stare, Scott Addison, Rob Iodice, Mackenzie Malone, Ozzy Perez
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Sep 04, 2023 -

Ira Toyota of Orleans responded

We are thrilled that Scott provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 31, 2023

Lacks ability to maintain scheduling amongst other things. Unprofressional and unorganized - almost always expect something to go wrong here More

by Anthonystone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc "Issac" Howard
Report | Print
Sep 04, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Ira Toyota of Orleans responded

Hello Anthony, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'm sorry that your experience here was not to your expectations. We have had some staffing challenges that do affect scheduling. If you'd like to discuss this matter further, please feel free to call or email me. I can be reached at (774) 801-7012 or riodice@iratoyotaoforleans.com. I look forward to hearing from you soon. Thanks. Rob

August 30, 2023

The people are so friendly and helpful! They offer extra courtesies, like bringing the car to you at yhe entrance on a rainy day. More

by katimler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian
Report | Print
Sep 06, 2023 -

Ira Toyota of Orleans responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 29, 2023

I like going to this dealership very much. The staff is very professional and they do a good job explaining the work they did on my vehicle. More

by ccbeil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Sep 07, 2023 -

Ira Toyota of Orleans responded

Thank you for the Five-Star review and for choosing Ira Toyota of Orleans. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

August 29, 2023

The folks at the service counter were very friendly. Made it easy to check in for a service appointment. Car was ready in the time frame the told me. Easy and quick. Thank you. More

by alisonay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Report | Print
Sep 12, 2023 -

Ira Toyota of Orleans responded

We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you again in the future!

August 28, 2023

Contact personal are efficient and friendly intake was painless waiting accommodations are very comfortable charges were thoroughly explained More

by Whitsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana perez, Tatiana Perez
Report | Print
Sep 01, 2023 -

Ira Toyota of Orleans responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 28, 2023

Excellent Customer service here! Talk to Cary he will give you an excellent deal on car. Would definitely shoo here again! More

by Coffeelover7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Paine
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Sep 03, 2023 -

Ira Toyota of Orleans responded

Congratulations on your new vehicle! We are thrilled that Cary provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 24, 2023

Very courteous staff. Clear explanation of service and recommendations for next servicing. Comfortable waiting room. Easy to find. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Aug 26, 2023 -

Ira Toyota of Orleans responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

August 23, 2023

Lilly, my service person, was very helpful and efficient. Mechanic was good also, got my new tires mounted & balanced and 4 wheel alignment. Thanks for your help More

by Createscreenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly, Doug
Report | Print
Sep 06, 2023 -

Ira Toyota of Orleans responded

Thank you for your kind words for our staff, we appreciate it!

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