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Ira Toyota of Orleans
Orleans, MA
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 515 reviews
September 22, 2023
My recent experience was unacceptable. Deceptive advertising was sent to lead me to believe I would be charged a very low service charge. The service representative failed to inform me o Deceptive advertising was sent to lead me to believe I would be charged a very low service charge. The service representative failed to inform me of the misleading low price baiting when I stated I would be using the advertised $9.95 special offer. I waited nearly two hours at the dealership for a simple oil and filter change. Orleans Toyota no longer offers the good home town service of years past. More
by PC
Employees Worked With
Lilly
September 15, 2023
A lot of turnover in the Service Dept. It is hard to build a relationship when that happens. Why did they leave? Low pay? Too much work? Tough work environment? Incompetence? It is hard to build a relationship when that happens. Why did they leave? Low pay? Too much work? Tough work environment? Incompetence? More
by Pfrank
Employees Worked With
Marc "Issac" Howard
September 13, 2023
Orleans Toyota was great for service the first several times we brought in our vehicle. However, the most recent visit resulted in a delay of four additional days beyond the expected service time. This wa times we brought in our vehicle. However, the most recent visit resulted in a delay of four additional days beyond the expected service time. This was not due to parts, or any other expected delay. It was purely the result of a lack of communication, from one representative to the other, and to the mechanics completing the work. We had to stop three times before the vehicle was actually completed even though it was promised to us within 24 hours after each time we spoke with a service representative. Doug and Lily got us back on track, and we appreciate their efforts to finally get the work completed. More
by Kgauley
Employees Worked With
Tatiana Perez
September 08, 2023
Dave “Dutch” Frommeyer and team were helpful, very communicative and easy to deal with and reach. Explained everything well and delivered vehicle in a timely manner. One thing I’d change — lose the Ni communicative and easy to deal with and reach. Explained everything well and delivered vehicle in a timely manner. One thing I’d change — lose the Nitro fill or make it a customer option. $300+ for Nitro fill is just an unnecessary add on & expense. Like the anti-rusting spray dealers added in the 1980s. More
by Gary A
Employees Worked With
David “Dutch” Frommeyer
September 06, 2023
The service dept. staff at IRA Toyota of Orleans are top-notch. Informative, efficient, friendly, and they never try and push service on you. The sales staff is profe staff at IRA Toyota of Orleans are top-notch. Informative, efficient, friendly, and they never try and push service on you. The sales staff is professional, helpful and not aggressive. In closing, I would recommend this dealership yo anyone seeking great cars and a great staff to back it all up. More
by Jim Ferzoco
Employees Worked With
Rick Harrington, David “Dutch” Frommeyer, John Linblad, Kaitlin McKenna, Manny Joseph, Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood
