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Ira Toyota of Orleans

Orleans, MA

4.4
591 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 591 reviews

May 28, 2025

Very polite, answered the phone and punctually returned calls, getting use to the new processes. Quick to schedule, thorough. Friendly, thank you The Thibaults More

by Susanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 30, 2025 -

Ira Toyota of Orleans responded

Hi Susanne, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

Made buying a car, very easy and straightforward. The sales person was very knowledgeable and I was willing to work with me for what I deemed important. More

by was200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
May 30, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 24, 2025

Everyone at the dealership was top notch. Thank you all for the great service and help. You guys are the best More

by Pd730golf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Addison-Allison Lmiconi, Cary Paine
May 25, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

This was the first time I used this dealership for service and I was very happy. Chris was friendly and professional. The service was completed in less time than they quoted. I will be back More

by pattivantine
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris in service
May 24, 2025 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We hope you have a great day!

May 19, 2025

They changed management or something from the last time i went years ago...this was a great experience start to finish they are very thorough and get the job done without trying to get more work out of u. More

by Banditthebeagle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Isaac howard
May 20, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

Too much structure and little sense of social engagement. Service is somewhat predatory trying to find ways to increase revenue. Waiting rooms are not pleasing and there are no loaner cars available. More

by Don
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Mackenzie Malone, Cary Paine, Kristen Brooks
May 20, 2025 -

Ira Toyota of Orleans responded

Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com

May 20, 2025 -

Ira Toyota of Orleans responded

Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com

May 15, 2025

Very fair and honest dealer on the service and selling cars. Good service guys and girls More

by halls_exempts.1g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iisac
May 18, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2025

The service representatives make servicing my car a pleasure especially Tatiana She is so helpful and lets me know what is happening and how long things will take More

by Tashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
May 17, 2025 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2025

Very informative staff with excellent advice. Courteous and on time service estimates. Pleasant atmosphere throughout the dealership More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 03, 2025 -

Ira Toyota of Orleans responded

Hi Bob, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 28, 2025

Helpful explaining the purpose of a recall, Effecient processing the request fir service. Tespectful and uplifting More

by Carol.zaglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris sorry forgot last name
Apr 29, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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