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Ira Toyota of Orleans

Orleans, MA

4.5
673 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 673 reviews

November 25, 2025

It was easy to make my appointment. People were friendly and knowledgable and picking up car after new tires and maintenance items was painless More

by Ajreynolds
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Kristen Brooks
Nov 26, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 22, 2025

We came in for an oil change and a headlight replacement. They suggested a tire rotation. Based on the mileage that was fine. But they then took time to look at every part of the vehicle just to squeeze m More

by JB314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Nov 25, 2025 -

Ira Toyota of Orleans responded

Hi, I am sorry for your dissatisfaction with your recent service. We do strive to provide each customer with excellent service. Part of that process is to do a full Multipoint Inspection complete with a video and pictures if necessary. This is a requirement from Toyota. The purpose is to catch any safety items before they fail, and also to advise customers of any items they are behind on from their maintenance schedule. When people come in for basic maintenance, we occasionally find tires with exposed steel belts or punctures, brakes down to the backing plates, exhaust leaks, burned out bulbs, etc. We understand that nobody likes to hear about unexpected expenses; we feel it's better to inform the customer of their vehicles needs so that they can make an informed decision. If you would like to discuss this further, feel free to call me or email me. Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053 mdavidson@group1auto.com

November 21, 2025

I was scheduled for Friday, dropped the car Thursday afternoon and it was ready late Thursday afternoon! Always great service. More

by wietgrefe60@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla in Service
Nov 23, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2025

I got an appointment promptly and Kyla , my contact at Orleans Toyota was very helpful and guided me through the service period. Overall I had my problems with the defective service lights resolved and I’ More

by Ed.madden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
Nov 15, 2025 -

Ira Toyota of Orleans responded

Hi, we are thrilled to hear about your positive experience at Ira Toyota of Orleans! Our team takes pride in providing prompt and helpful service to our customers. Thank you for choosing us, and we look forward to helping you out in the future!

November 11, 2025

My go-to place for an annual car inspection. Hours and availability are great, service techs are friendly, and waiting area is comfortable. More

by cottontails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
Nov 13, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2025

Kyla was fantastic and attentive to deal with my service needs. Work was performed efficiently and on schedule. Service Manager Mark was extremely helpful and understanding. Otto is very good at his job in More

by Capethor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Davidson, Kyla Genson, Otto Parts Mgr.
Nov 07, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

This IRA Toyota Dealership in Orleans, Ma. Is FABULOUS. More importantly their Service department is AWESOME They are all knowledgeable, easy to deal with, and always kept communicating eve More

by frommeyersusan
Recommend Dealer
Yes
Employees Worked With
Marc Isaac Howard, Don Fontaine, Chris and Damian, David “Dutch” Frommeyer, Mackenzie Malone
Nov 06, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2025

Honest folks! Easy to deal with! They offered the best price. Scott Addison was great! More

by paul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Addison
Nov 05, 2025 -

Ira Toyota of Orleans responded

Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

My service advisor Mark Isaac Howard always places customer satisfaction above all else. He never adds extra services and the price he shows me before service is provided is the same as the final pric More

by kathyduncannyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Cary Paine, Kristen Brooks
November 03, 2025

Thank you for taking care of my 15000 mile service while I was traveling away from home. Friendly staff and fast service, much appreciated! More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
Nov 04, 2025 -

Ira Toyota of Orleans responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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