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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
530 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 530 reviews

December 09, 2024

Reliable: reliable is sufficient. It meets my expectations. Staff listens carefully, addresses my concerns/questions. More

by FYZZY WUZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Dec 12, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 07, 2024

Great service. Responsive service desk and personable, professional and knowledgeable staff. Thanks for a great job! More

by Xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Dec 12, 2024 -

Ira Toyota of Orleans responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 06, 2024

Special thanks to Chris for all his help. They really listen to their customers. It was a long day but I feel the service was worth it. More

by ekeough8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Dec 08, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Ira Toyota of Orleans! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Service desk is A1. Chris was helping me out today.Excellent!!! I hope he is there when I come back. More

by ntlane44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Dec 08, 2024 -

Ira Toyota of Orleans responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2024

The service department is helpful and consultative. Ryan Karle did an excellent job of explaining what needed to be done and why and his manager Mark empowered him to do his job. More

by Larrykarle24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Karle, Manny Joseph, Marc "Issac" Howard
Report | Print
Dec 02, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 27, 2024

Great CS. My car had a recall and I was given a ride home and I was picked up when it was completed, all complimentory. More

by linksys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 29, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

They have a very friendly staff And comfy waiting areas They check your vehicle thoroughly and offer their advice, but do not pressure you More

by thechasemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Mark Davidson
Report | Print
Nov 25, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

They never called to address the battery recall on my rav 4.when i asked today while getting it inspected,they said " there's nothing we can do". Honestly? I don't speak jibberish-which is their language More

by bobtapia54
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Figure,it out
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Good afternoon sir, The recall being referred to for your vehicle is currently in an interim status meaning that we are waiting for Toyota to develop a repair process and parts that may be needed to do a repair. Unfortunately until the recall is in an active status our hands at the dealership level are tied. You should receive a notification letter from Toyota once the recall becomes available. I am sorry for any inconvenience. Marlaine Ruby Customer Relations Manager Orleans Toyota mruby@iratoyotaofhyannis.com

November 19, 2024

A very efficiently run service dept. Courteous, capable Customer service with knowledgeable crew members and staff. More

by gilgo65
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris/Service
Report | Print
Nov 21, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Was an out-of-towner driving a Lexus with check-engine light on. Serviceman, Chris, was very pleasant,, knowledgable and friendly.. Got car going again; made it home safely, roughly 240 miles away. Great More

by Neaton13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris-Service
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Hello, we're happy you found Chris to be so supportive during your experience here at Ira Toyota of Orleans. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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