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Ira Toyota of Orleans

Orleans, MA

4.3
513 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 513 reviews

November 07, 2024

the people the people make it a very good customer strong service experience friendly and competent More

by jcrosengren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Tatiana Perez, Marc "Issac" Howard
Nov 09, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2024

Convenient, great service offers. Work is completed efficiently. They are interested getting the car back to you quickly More

by jwkuhl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard, Otto Van Ryswood
Nov 06, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! We look forward to your next visit! Take care!

November 01, 2024

We appreciated the support to get a new tire for our car while on vacation. More

by nickifitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Nov 01, 2024 -

Ira Toyota of Orleans responded

We are so very happy that we were able to assist with your tire and then able to enjoy your visit to Cape Cod!

October 19, 2024

I received great service today. I got an email regarding Breast Cancer Awareness with coupons for a free oil change and air filter, free multi point inspection, and a $10 tire rotat More

by tonigisone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave the shuttle driver, Marc "Issac" Howard
Oct 21, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Orleans. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

October 18, 2024

Very professional! Excellent service! Extremely polite and knowledgeable! I will recommend them always to our friends and family! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Oct 20, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

After IRA bought them out, the general attitude of management has not been good. The service coordinator, Isaac, was great. However, a return phone call from management on a concern I had was never re More

by Ted
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Marc "Issac" Howard
Oct 22, 2024 -

Ira Toyota of Orleans responded

I am sorry that you have been unhappy with our store since IRA bought the dealerships. I agree that Isaac is great and happy that he could assist. If you could email me at the address below, I can forward your concerns to the proper management staff. Regards, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

October 17, 2024

The sales department is good; the service department not so good. I made an appointment for 7:20 am this morning for an oil change and for a bumper recall. When I dropped the car off for the scheduled appoi More

by Marielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Taylor
Oct 19, 2024 -

Ira Toyota of Orleans responded

Marielle, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to set another appointment to have the recall work done and the parts will be available at the appointment. Please reach out to us directly so we can work towards a resolution. You can reach our General Manager at 978-798-9660 or call me at the phone number below on Tuesday when I return to the office. Thank you, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com 774-801-7029 (Orleans)

October 11, 2024

Great friendly service. And the Toyota Camry hybrid I bought there is a super car. Easy to drive and great gas mileage. And IRA Toyota is a great dealer More

by dandkjenen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Oct 13, 2024 -

Ira Toyota of Orleans responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 10, 2024

I had four tires replaced and my 50,000 mile service done today. All of that was done within a couple of hours while I waited. Tatiana was extremely helpful and the price was reasonable. More

by Nils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Oct 13, 2024 -

Ira Toyota of Orleans responded

Hi, we appreciate your positive review of your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

October 05, 2024

The service department was very attentive in communicating information regarding problems with my vehicle. Issac explained the problems and how much it would cost.He made me feel comfortable wit More

by bonniejefferson51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Oct 07, 2024 -

Ira Toyota of Orleans responded

Thank you for the kind words for our service advisor Marc Isaac Howard. We are happy that he provided good information and made you comfortable with the process for work to be done on your vehicle. Marlaine Ruby Customer Relations Mgr IRA Toyota of Orleans

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