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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
573 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 573 reviews

February 16, 2024

Was a very efficient and effective occurrence to replace a battery that was over 5 years old. Happy results!! More

by geowilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Tatiana Perez
Report | Print
Feb 23, 2024 -

Ira Toyota of Orleans responded

We're glad to hear that the process of replacing the over 5-year-old battery was efficient and effective, resulting in a happy outcome. Thank you for choosing us, and we're here for all your automotive needs. Safe travels!

February 12, 2024

Excellent service as always. Service Writer Tatiana Perez is outstanding Even the courtesy shuttle driver Ryan is a great guy! Just an all around great experience at Ira Orleans More

by CharlesJOConnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 16, 2024 -

Ira Toyota of Orleans responded

Thank you Charles for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 09, 2024

Excellent service, easy appointment setting, great multipoint inspection and follow up. Professional services advisors. Great location. More

by Mike McC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Feb 13, 2024 -

Ira Toyota of Orleans responded

Thank you for sharing your positive experience! We're delighted to hear that you received excellent service, found it easy to set up an appointment, appreciated the thorough multipoint inspection, and experienced great follow-up. It's wonderful that our service advisors provided professional assistance. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

Have taken our two Toyotas to this dealer for over 6 years now. Even though the dealership changed hands, the service has been consistently good. More

by mtmonadnck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Feb 10, 2024 -

Ira Toyota of Orleans responded

Thank you for your loyalty over the past 6 years! We're delighted to hear that despite the change in ownership, you have consistently received good service for your two Toyotas. Your trust means a lot to us, and we appreciate your continued business. We look forward to serving you and your Toyotas for many more years.

February 05, 2024

Convenient and reliable with good service, waiting rooms, comfortable chairs and OK coffee. Bad information on Saturday discounts. More

by Sclouther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 09, 2024 -

Ira Toyota of Orleans responded

Thank you for providing feedback about your experience. We're glad to hear that you find our dealership convenient and reliable, with good service and comfortable amenities. However, we apologize for any inconvenience regarding the Saturday discounts. We appreciate your input and value your business.

February 04, 2024

It was a very busy morning and I thought the staff were very professional and handled the customers nicely More

by anna31jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Feb 06, 2024 -

Ira Toyota of Orleans responded

Thank you for the kind words Anna! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Service department is very efficient, though I have not worked with the sales department at this dealership More

by craigplotkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 08, 2024 -

Ira Toyota of Orleans responded

Efficiency in our service department is a top priority, and we appreciate your positive feedback. If you ever decide to explore our sales department, we'll be here to assist you. Thank you for taking the time to share your experience, and we look forward to serving you in the future!

February 04, 2024

I was able to get an appointment right away. Service agent, Marc is pleasant, thorough and efficient. There is a woman there that is not pleasant at all. Glad I didn’t get her this time. Mechani More

by fitzmarksj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Feb 08, 2024 -

Ira Toyota of Orleans responded

Glad to hear that you had a positive experience with Marc during your service appointment. It's essential to have a pleasant and efficient service agent. Your feedback can contribute to ongoing improvements in customer service. Safe travels in your well-maintained vehicle!

February 03, 2024

The sales manager was very responsive. I will bring back the 4Runner when it needs maintenance again. More

by shanstpierre840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Feb 08, 2024 -

Ira Toyota of Orleans responded

We're delighted to hear about your positive experience with our sales manager! Whenever your 4Runner is due for maintenance, we'll be ready to provide top-notch service. Thanks for choosing us, and we look forward to welcoming you back for future visits!

February 01, 2024

I could rely on them for doing an excellent job and being very courteous and helpful More

by barbscheibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Feb 02, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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