Ira Toyota of Orleans

My appointment was on time as scheduled. The service advisor was courteous and attentive. I was very pleased with my appointment. The service advisor was courteous and attentive. I was very pleased with my appointment. More

Horrible experience at the service department today. Even though I had an appointment for an oil change I was kept waiting over 2 hours. I was quoted a lower price for tires when I called for the appoi Even though I had an appointment for an oil change I was kept waiting over 2 hours. I was quoted a lower price for tires when I called for the appointment. They couldn't even figure out which car was mine. More

I have confidence that IRA Toyota will fix the problem almost all of the time almost all of the time More

Call to dealer, forwarded to service dept. , quick response, appointment set. Day of appointment service rep.( Mr.Wheelock) set all in motion immediately. He retrieved me when vehicle was ready , quick response, appointment set. Day of appointment service rep.( Mr.Wheelock) set all in motion immediately. He retrieved me when vehicle was ready. It was within 10 minutes of estimated time. More

Pleasant and helpful staff. Sales people not pushy. Have been looking for 9 months and traveled 1.5 hours for this dealership. The welcoming staff is why I came back. Sales people not pushy. Have been looking for 9 months and traveled 1.5 hours for this dealership. The welcoming staff is why I came back. More

Dealer contacted me to remind me service due & made appointment for next day. Douglas the service rep was excellent. Car ready when promised. Thanks! appointment for next day. Douglas the service rep was excellent. Car ready when promised. Thanks! More

They are prompt , courteous, and thorough. They address any problem no matter how small or trivial. They address any problem no matter how small or trivial. More

I can always depend on them providing good quality service. The service staff are customer oriented and professional. My interactions with service technicians are appreciated. They're patient and ca service. The service staff are customer oriented and professional. My interactions with service technicians are appreciated. They're patient and capable of explaining issues. More

This dealership doesn’t understand the meaning of appointments and appointment times. I’ve now been here 3 times for maintenance services but have decided I’d rather take the 30 mile drive to the oth appointments and appointment times. I’ve now been here 3 times for maintenance services but have decided I’d rather take the 30 mile drive to the other dealership than go here again. Scheduled a 15,000 service appointment to rotate tires, top of fluids, etc. Appointment was at 10:20, called and got the appointment same day immediately. Dropped my truck off at 10 and went about my business. They send you a text with a number to text and a different number to call. Sent a text at around 12:30 and waited 2 hours for a response.. nothing. Around 2:30 I called the service department, it rang and rang and then went to voicemail but of course, the voicemail box was full. Did this about 4 times until I decided to text again. I had texted and said I had called several times and no one was answering and asked again when my truck would be ready for pick up. I got 4 calls immediately, keep in mind I was at work and work as a receptionist, I cannot take personal phone calls at work, hence why I was trying to text (was calling from the work phone). Either way, they call me a few times and then send me a text when I don’t answer that there was a “high volume of vehicles in today and my truck would be done around 3:30-4” What I don’t understand is why you have appointment times to begin with if the appointment doesn’t start at said time or even within the hour? Why wouldn’t you just have everyone drop off in the morning and tell them their vehicles will be done in the afternoon or at least give them the curtesy of letting them know it’s going to take all day? Why wouldn’t you contact me if things were taking longer that day? Why would it take 5+ hours to rotate tires and top fluids and how did I get an appointment 45 minutes after I called to schedule if you had so many vehicles? So many questions, no answers. I wasn’t able to pick up the truck that late so I responded that I would be picking up the truck at 3 and would not be utilizing services at this location anymore. I have the Toyota app on my phone that gives me notifications when my truck unlocks/locks, doors open, hoods open, etc. Maybe 2 minutes after I sent the text that I would be there at 3.. it was like magic! My truck unlocked and my hood was open. I wish I was joking. Got a text 20 minutes later that my truck was done and will be ready for pick up at 3. I get there to pick up and the phone was ringing off the hook , no one answering it. Absolutely ridiculous. I gave this dealership the benefit of the doubt the first 2 times I serviced with them. First time was the same thing, took all day for basic maintenance. Second one I decided to wait in their lobby to see if that would be any quicker and they didn’t open my hood for about 45-50 minutes while I was sitting there waiting (my app knows all) and it was done about 30 minutes after that. Waiting in the lobby for an hour and 20 minutes + for an oil change? I can do my oil change faster than that and I have no experience with automotive care and I’m a women. Will not be coming here again.. More