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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
515 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 515 reviews

December 12, 2023

Fabulous service & excellent customer service. A master mechanic worked on my RAV4. Handles as if I just drove the car off the lot! More

by dingman.cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian
Report | Print
Dec 14, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

It’s good but it used to be better they left a mess on the floor pads that we just cleaned More

by Lcsquire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Marc "Issac" Howard
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December 08, 2023

So friendly, professional, helpful - very good communication about a big unexpected repair I needed. Put me at ease and made me feel confident and relieved. I also had an excellent experience wh More

by paburnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My phone dealings for this repair were with Douglas and Cami, both great., Tatiana Perez, Marc "Issac" Howard
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Dec 09, 2023 -

Ira Toyota of Orleans responded

It's wonderful to hear about your positive experiences with Ira Toyota of Orleans, both during the repair service and the initial purchase of your used car! Having friendly, professional, and helpful staff who effectively communicate about unexpected repairs can make a significant difference, putting customers at ease and building confidence. The fact that your car's price and condition were excellent, coupled with a salesperson who provided a pressure-free and straightforward experience, highlights the dealership's commitment to customer satisfaction. The positive interactions with the financing team further reinforce our dedication to making the buying process stress-free. Congratulations on your new vehicle!

December 07, 2023

Scott was very helpful during our buying process and understood our needs completely. He explained the paperwork fully to us. More

by destevens19
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Addison
Report | Print
Dec 08, 2023 -

Ira Toyota of Orleans responded

Congratulations on your new vehicle! We are thrilled that Scott provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 07, 2023

We brought our Toyota Prius V in for service - to have our Rear Hatch Lift replaced. We brought the parts and according to YouTube, the whole process should take less than 30 minutes. When we were pres More

by Madisonshaw1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
December 06, 2023

Good sales department. Service afterwards is difficult. Too much waiting without an explanation of what's going on. More

by marm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
December 06, 2023

Knowledgeable pros great service clean establishment comfortable good location for me easy in and out More

by m.angelillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington
Report | Print
Dec 08, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

I brought my car in To have a symbol on my dash reviewed. Totally did nothing about it said it was the BSM. WAS NOT left a message regarding it. No return call More

by dkmosherdiane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lilly
Report | Print
Dec 06, 2023 -

Ira Toyota of Orleans responded

Hello, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'd like to apologize for the way you were treated. I'd like to resolve this issue so please, call me so we can resolve this. I can be reached at (774) 801-7012. I look forward to hearing from you. Thanks, Rob

December 04, 2023

Service department terrible the last few times. 2.5hrs to do an oil change, not complete More

by Jennifer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Dec 05, 2023 -

Ira Toyota of Orleans responded

Hello Jennifer, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'm sorry that your appointment took longer than expected. Sometimes scheduled services will take longer due to an assortment of reasons. I've been working with our team on better communication skills so we can keep our customers informed of their vehicle's progress. With this continuous training, we should improve our communication. Should you wish to discuss this matter further, please feel free to call me at (774) 801-7012. I look forward to hearing from you. Thanks, Rob.

December 02, 2023

Thorough, professional service without unnecessary pressure to buy things you don't need. Highly recommend. More

by ohthatmooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Joseph
Report | Print
Dec 05, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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