Back

Ira Toyota of Orleans

Orleans, MA

4.3
515 Reviews

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 515 reviews

January 13, 2024

Always curtious, responds with quick service. Choices are given in many respects. Great chairs to wait for your car More

by Marcia
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Douglas, Tatiana Perez
Jan 17, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

I had an oil change. They were very efficient. I will say that the past owners had free snacks and bagels to enjoy while waiting. The new owners put in a vending mac More

by Mermaidhaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Jan 13, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an efficient experience! We apologize for no bagels. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Awesome service department, everyone was so efficient and polite. Warm and welcoming from walking in the door. Lillian sent me a number to text at anytime during the service appointment. Thank you so much. H More

by lovinlife03 OMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian
Jan 03, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

Awesome dealership. They deliver what they say.Service and sales are 5 star.Wouls recommend them to everone More

by rbrunell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, John Linblad, Rob Iodice, Jessie Scotia, Kaitlin McKenna, Mackenzie Malone, Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood
Dec 29, 2023 -

Ira Toyota of Orleans responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 27, 2023

General maintenance is good. Front desk staff is hit or miss. Checked box for waiting at dealership while my car is serviced. Decided to wait in the parking lot and walk around o More

by brandy.carter82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Dec 30, 2023 -

Ira Toyota of Orleans responded

My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'm sorry for the miscommunication between you and our service advisors. I do not want to lose you as a valued customer. Please call me so we can discuss this matter. I can be reached at (774) 801-7012. I look forward to hearing from you soon. Thank you, Rob. Rob Iodice General Manager Ira Toyota of Orleans (774) 801-7012 Desk riodice@group1auto.com

December 22, 2023

I have only gotten my 4Runner serviced there but they have been very professional and always done a good job . They are also very polite and communicate well while you wait. More

by Pherridge51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Dec 28, 2023 -

Ira Toyota of Orleans responded

It's great to hear that you've consistently experienced professionalism and quality service while getting your 4Runner serviced here. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Ira Toyota of Orleans was a great buying experience for me. Ben Roza was my salesman and he was the best he was very knowledgeable about the Tacoma I was buying and he answered all my questions and concern More

by PK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Roza,Marissa Sestito, Rob Iodice, Mackenzie Malone
Dec 22, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear about your positive experience at Ira Toyota of Orleans! Having Ben as a knowledgeable and helpful salesman, especially when it came to the Tacoma, must have made the buying process much smoother. It's also great that Rob, the general manager, provided an excellent trade-in value and made the experience upfront and straightforward without any pressure. Recommendations like yours speak volumes about the quality of service. Congratulations on your new Tacoma!

Dec 22, 2023 -

PK responded

Thanks again. Ira Toyota of Orleans and the staff take all the stress out of buying a new truck. It was a pleasure doing business with them and I highly recommend anyone looking to purchase a vehicle to stop by Ira.

December 16, 2023

The service girls were excellent! However it took 4 hours to get an oil change! This is unacceptable in my personal opinion. I have only waited an hour at Falmouth and Hyannis Toyota More

by rfrancis5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who
Dec 26, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 14, 2023

Isaac is amazing so helpful and clear. Got everything done quickly. Everything started on time with now waiting More

by brethavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Dec 16, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear that you had a great experience and that Isaac provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

My checkup on my Prius was done professionally and quickly. Highly recommended. I'll use them again. More

by bilbeau53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Dec 14, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

...
14
...