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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
591 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 591 reviews

August 21, 2024

Great service department! Good communication. They took my car in right away when I had an emergency. More

by Suebslp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher, Tatiana Perez, Marc "Issac" Howard
Report | Print
Aug 24, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2024

They worked us in for same day oil change on Volkswagen when others said 4-10 day wait. Staff friendly, helpful and kept us updated. More

by Kkmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael
Report | Print
Aug 19, 2024 -

Ira Toyota of Orleans responded

I am happy to read that we were able to assist you in a timely manner when others could not! We are always happy to help when we can! Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

August 15, 2024

I purchased my vehicle here and had a great experience. Now I am going to the service center and continue to have the same excellent experience. Highly recommend More

by Ctsmith.art.studio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Aug 17, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 14, 2024

We bought our Tacoma at this dealer 12 years ago. We have had it serviced here annually since then. They do excellent and reliable work. More

by NAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Aug 15, 2024 -

Ira Toyota of Orleans responded

Thank you for your kind words. We do appreciate your loyalty and business! Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

August 12, 2024

Service advisor Jonathan Taylor gets very high points for his professional and friendly help with getting my truck serviced properly at Ira Toyota in Orleans. He is an asset to your business and I hope you a More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Taylor
Report | Print
Aug 15, 2024 -

Ira Toyota of Orleans responded

Hello Bruce, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We are always more than happy to assist you if anything else comes up. Take care!

August 11, 2024

Pleasant and thorough staff. Easy to work with. Thank you for accommodating me. Enjoyed the experience More

by Tinanauset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 12, 2024 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 09, 2024

I waited while I had an oil change, I was informed that my rear brakes were bad.They are ordering the parts and will call to schedule a appointment to fix them. All done in a timely manner. More

by pamesty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Aug 09, 2024 -

Ira Toyota of Orleans responded

I am happy that your service appointment went well and that the service department is on top of getting the parts to complete your brake repair! Marlaine Ruby Customer Relations Manager

August 08, 2024

Great service and prompt. Waiting time is not that bad. I go there every 5,000 miles and will keep going. More

by Zeus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin McKenna, Cary Paine, Tatiana Perez, Marc "Issac" Howard
Report | Print
Aug 09, 2024 -

Ira Toyota of Orleans responded

We are so happy to read that your visit to our service department went well! You are doing the right thing in bringing the vehicle in religiously for maintenance - hoping you have many safe and happy miles in the vehicle! Marlaine Ruby Customer Relations Manager

Aug 10, 2024 -

Ira Toyota of Orleans responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

August 07, 2024

Friendliest and fastest service team. Quoted my 2 hours and I was out in 1 1/2 hours! Price was also less than I was quoted. Winning on all sides for me! Thank you IT of Orleans! More

by janetjorgulesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Linblad, Kaitlin McKenna, Mackenzie Malone, Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood, Kristen Brooks, Nick Shea, Mark Davidson
Report | Print
Aug 07, 2024 -

Ira Toyota of Orleans responded

Thank you very much for your kind words! So happy that we were able to provide an exceptional experience for you! Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

August 06, 2024

go someplace else they don’t know how to take appointments following appointment book or use computers More

by brendon_stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Aug 06, 2024 -

Ira Toyota of Orleans responded

I am sorry about the events surrounding the recent appointment for you Chevy Silverado. Looking into our scheduling tool I see that the original appointment you had made online listed a 2020 Chevy Silverado. The early bird envelope we retrieved upon our arrival this morning just showed your last name and 2024 oil change. Our service writer did text you for more information. Once finding the 2024 Silverado, the information was entered into the system and a repair order was created to have the oil change done. In the future, to avoid any confusion, it might be easier to call the dealership main service line (774-801-7080) directly to schedule. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

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