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Ira Toyota of Orleans

Orleans, MA

4.4
568 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 568 reviews

August 01, 2024

Best service department on the Cape! Marc Isaac Howard is phenomenal. I would highly recommend to anyone. More

by Dave F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard, Mark Davidson
Aug 04, 2024 -

Ira Toyota of Orleans responded

Hi Dave, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2024

Great service on short notice. Professional advisor a friendly shuttle driver. Highly recommend. Very good More

by drumnhoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 02, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Great prompt service with pleasant employees. We’ve used them for years! Will continue our car service there in the future as well. More

by mitzie228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Jul 31, 2024 -

Ira Toyota of Orleans responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

July 28, 2024

I had a terrible experience. Spent over $300 for a new battery and discovered it did not resolve the issue with my car. Dealership did zero diagnostics before replacing the batte More

by Depappj
Recommend Dealer
No
Employees Worked With
Chris
Jul 31, 2024 -

Ira Toyota of Orleans responded

Depappj, I’m sorry for the inconvenience you faced regarding your recent visit with us. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. I am also providing the email address for our General Manager, Kristen Brooks, due to me being out of the office beginning tomorrow afternoon. Her email is kbrooks@iratoyotaoforleans.com Thank you, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

July 28, 2024

Everyone there is very nice and seem efficient. I’m never sure why oil changes take so long there, but… More

by whom_pops0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Aug 10, 2024 -

Ira Toyota of Orleans responded

whom_pops0k, My apologies for the delay in this response, but I wanted to thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced for an oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Kristen Brooks General Manager kbrooks@iratoyotaoforleans.com

July 27, 2024

Tatianna in service (and the Service Manager) are there to help you, not push you along. I have purchased cars there in the past but this visit I had my travel trailer tires needing the nitrogen refilled a More

by Jarhead312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jul 29, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! Feel free to reach out to us if you need anything. Have a wonderful day.

July 26, 2024

People were very pleasant and work was completed as quickly as possible for July on cape cod. More

by joymat1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jul 27, 2024 -

Ira Toyota of Orleans responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Very prompt service and easy to make appointments…friendly service people and comfortable waiting room More

by Kathy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jul 26, 2024 -

Ira Toyota of Orleans responded

Hi Kathy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2024

My regular service for my 2011 Tacoma was done on time and very reasonably priced. It’s a pleasure taking my truck to Ira Toyota. More

by George G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jul 18, 2024 -

Ira Toyota of Orleans responded

Hi George, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2024

Very efficient, always informed of extra services needed, great customer service from I think Chris?? More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris??
Jul 17, 2024 -

Ira Toyota of Orleans responded

Hello Sue, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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