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Ira Toyota of Orleans

Orleans, MA

4.3
515 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 515 reviews

April 06, 2024

Everything went well. I have been using this dealership for many years and have never had any issues. More

by Edbrew2@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Apr 09, 2024 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Basic 35,000 Mi service. Done in a timely and efficient manner. Service representative, lillian, was very cordial and helpful. More

by riderstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian Pooler
Apr 06, 2024 -

Ira Toyota of Orleans responded

It's fantastic to hear that you had a great experience and that Lillian provided cordial and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

Very friendly and competent service. I had mistakenly booked Hyannis but they took me anyway in Orleans and had me out of there in a little over an hour. More

by bergerfiddler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Apr 04, 2024 -

Ira Toyota of Orleans responded

It's great to hear about your positive service experience! We're glad that our team in Orleans was able to accommodate you despite the booking mistake and that they provided friendly and competent service, getting you in and out in a reasonable time. Thank you for choosing us. We're here to ensure your continued satisfaction with our services.

March 13, 2024

Tatiana is extremely efficient and knowledgeable. Im very pleased with the speedy service I received. More

by reneo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Mar 13, 2024 -

Ira Toyota of Orleans responded

We appreciate your letting us know of the speedy service received at your recent visit at the dealership. Thank you and we look forward to providing you with like service the next time you come in. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans mruby@iratoyotaofhyannis.com

March 11, 2024

I was treated with respect and humor by Marc Howard. The inspection was done in a timely manner. More

by Pambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Mar 13, 2024 -

Ira Toyota of Orleans responded

Thank your for you kind words regarding our service advisor Marc Howard. He is a gem and we appreciate him every day. Your compliment will be shared. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

March 07, 2024

Easy to make appointments on line. Friendly service advisors. Great communication throughout the visit! Will be back. More

by Eam2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood
Mar 07, 2024 -

Ira Toyota of Orleans responded

Thank you so very much for your kind words. We always appreciate pleasant reviews and will look forward to seeing you the next time!

March 05, 2024

Totally friustrated with your Tire promotion. Buy 3 get one for a penny. I recieved a 250 credit for the one tire toward the total of 1289. If I am buying 3 and getting the fourth for a penny, More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez
Mar 06, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Mar 08, 2024 -

Ira Toyota of Orleans responded

Hello, I am sorry about the frustrations you have written about and would like to look into the concerns. In order to do so I would need some information so I can find your account. Thank you, Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans mruby@iratoyotaofhyannis.com

March 02, 2024

Non communicative. Apologetic but condescending. Unaware of their lack of integrity. Inexcusable. Never use again. More

by justmenanci
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cami, Marc "Issac" Howard
Mar 05, 2024 -

Ira Toyota of Orleans responded

I apologize that you had a bad experience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at kbrooks@iratoyotaoforleans.com. Kristen Brooks, General Manager

February 29, 2024

Very easy to deal with made my final offer and they agreed was so grateful didn’t have to deal with the haggling Ty Orleans Toyota especially Alex my salesman More

by buffy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex , David “Dutch” Frommeyer
Mar 03, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear that your experience with Ira Toyota of Orleans, especially with Alex, was very easy and positive. It's great that the process was straightforward, and your final offer was agreed upon without the need for haggling. We appreciate your business and look forward to serving you again in the future!

February 23, 2024

Tatiana was very thorough and never pressed me to accept suggested services. Very accommodating too. More

by cswalkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Feb 26, 2024 -

Ira Toyota of Orleans responded

It's wonderful to hear that Tatiana provided you with thorough service and was accommodating to your needs. We appreciate your positive feedback about the non-pressuring approach regarding suggested services. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

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