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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.3
513 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 513 reviews

November 19, 2024

They never called to address the battery recall on my rav 4.when i asked today while getting it inspected,they said " there's nothing we can do". Honestly? I don't speak jibberish-which is their language More

by bobtapia54
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Figure,it out
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Good afternoon sir, The recall being referred to for your vehicle is currently in an interim status meaning that we are waiting for Toyota to develop a repair process and parts that may be needed to do a repair. Unfortunately until the recall is in an active status our hands at the dealership level are tied. You should receive a notification letter from Toyota once the recall becomes available. I am sorry for any inconvenience. Marlaine Ruby Customer Relations Manager Orleans Toyota mruby@iratoyotaofhyannis.com

November 19, 2024

A very efficiently run service dept. Courteous, capable Customer service with knowledgeable crew members and staff. More

by gilgo65
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris/Service
Report | Print
Nov 21, 2024 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Was an out-of-towner driving a Lexus with check-engine light on. Serviceman, Chris, was very pleasant,, knowledgable and friendly.. Got car going again; made it home safely, roughly 240 miles away. Great More

by Neaton13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris-Service
Report | Print
Nov 19, 2024 -

Ira Toyota of Orleans responded

Hello, we're happy you found Chris to be so supportive during your experience here at Ira Toyota of Orleans. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

They were great . .. fast, efficient, easy to deal with. They were great ... fast, efficient, easy to deal with. More

by johnmhurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2024

Courtesy and competence are really seen together not Orleans Toyota have achieved it. Also,, not being in a hurry in this frenzied world. More

by Father Ken
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were good. I don’t want get personal.
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Courteous, attentive, and quality products and service. Preferred business in our area. Enjoy doing business with them. More

by Meckel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 18, 2024 -

Ira Toyota of Orleans responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 09, 2024

They took something off my brand new vehicle without asking me and thought it was ok not to say anything. More

by Lvail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan , Mark Davidson
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

I am sorry that there was an issue with your new vehicle and I would be more than happy to look into your concern, but cannot do so with the information provided. If you would like to reach out to me at 774-801-7059 with more information about your vehicle, I can look into the issue for you. Sincerely, Marlaine Ruby Customer Relations Manger IRA Toyota of Orleans

November 08, 2024

Very professional very satisfied with the work they did to my car,front desk very helpful THANK YOU SO VERY MUCH!!! More

by Reytaino45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Roza
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

It's out of my way but better. Service department seems good. Today's service rep was very good More

by GAYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi Gayle, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

Efficient, professional, friendly service. Quick in and out. Christopher K (154081) was great! Very minor observation; in the back waiting room, one of the black lounge chairs is seriously bro More

by Giacomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher K (154081)
Report | Print
Nov 11, 2024 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Orleans. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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