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Ira Toyota of Orleans

Orleans, MA

4.3
539 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 539 reviews

January 21, 2025

In and out promised time frame ,believe the coupons ! I was super happy with deal will be watching out for more! More

by Capecolleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
January 20, 2025

IRA Toyota Service has recovered nicely from the staff shortages it had during the pandemic. Pretty easy now to get appointments when you want them. We dropped our car off for a flat tire on Sunday, put t More

by David Surherland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyone we’ve dealt with has been good, Tatiana Perez, Marc "Issac" Howard
Jan 22, 2025 -

Ira Toyota of Orleans responded

Hi David, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 19, 2025

Wasn't happy they stripped my oil pan plug then wanted to charge me $300 to fix it. After arguing my case, they agreed to repair it free of charge. More

by eazy74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 22, 2025 -

Ira Toyota of Orleans responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. This situation does not occur very often and we are glad it has been resolved with the service department taking care of the repair for you. Please reach out if you need further assistance. Marlaine Ruby IRA Toyota Orleans Customer Relations Manager mruby@iratoyotaofhyannis.com 774-801-7029 (Orleans)

January 17, 2025

Marc Howard always takes great care of my Tacoma in service. Highly recommend orleans Toyotas service department. More

by sadiesully78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard, Kristen Brooks, Mark Davidson
Jan 18, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Fast service, friendly counter staff always attentive and updates as they check vehicle by cell and text messages More

by grozierel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 12, 2025 -

Ira Toyota of Orleans responded

Hi Grozierel, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2025

Excellent customer service! Good communication with sales associate. Very pleased with my purchase.Toyota is a proven product. More

by Harland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Addison
Jan 13, 2025 -

Ira Toyota of Orleans responded

Hello Harland, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

Scott Addison in sales is a true professional who is very knowledgeable and easy to work with during the entire purchasing process. I have recommended Scott to friends and family members who have had nothing More

by Robert Rufo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lousie Miconi, Scott Addison, John Linblad, Kristen Brooks
Jan 10, 2025 -

Ira Toyota of Orleans responded

Thank you so much for your kind words. We are very proud to have Kristen Brooks, Scott Addison, Geoff Giampapa, Louise Miconi and Don Fontaine part of our Orleans Toyota team! Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

January 08, 2025

Dealing with the service department was usual a pleasure. Always efficient and spot on. Keeps me with the dealership More

by Edward_kmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 10, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

Alex, Mac and Geoff were absolutely amazing, very personable and knowledgeable. Made buying my first truck and trading in my old Camry easy and stress free. Everyone at the dealership was so friendly More

by Lphelan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Malone
Jan 07, 2025 -

Ira Toyota of Orleans responded

We are so happy to read that our staff made your buying experience a great one! Thank you for the kind words and future recommendations. Much appreciated. Marlaine Ruby. Customer Relations Manager IRA Toyota of Orleans

January 03, 2025

Accommodating, professional and exceptional to work with. It was a pleasure doing business once again with Ira Toyota of Orleans More

by pgstoeckert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Marc "Issac" Howard, Kristen Brooks
Jan 03, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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