Ira Toyota of Manchester - Service Center

Service After rescheduling multiple times, I was finally able to get in for my schedule service. I can’t say enough about the people here. Every time I go in After rescheduling multiple times, I was finally able to get in for my schedule service. I can’t say enough about the people here. Every time I go into IRA, I feel like it’s a first time customer. I love the feeling, knowing I made the right choice when I purchased my vehicle from them. More

camry owner The service was faster than promised and the advisor was helpful and friendly. The waiting room was comfortable and very clean. they offer free drinks The service was faster than promised and the advisor was helpful and friendly. The waiting room was comfortable and very clean. they offer free drinks and snacks while you waited. More

Excellent service! Efficient service, helpful recommendations for service needed, written quote for 4 tire options and no pressure! I was in for 55,000 mile service and Efficient service, helpful recommendations for service needed, written quote for 4 tire options and no pressure! I was in for 55,000 mile service and didn’t need tire rotation as I will need to change out snow tires so wasn’t charged for the checks. Perfect! More

Super Customer Service Experience! Amazing Staff I went to IRA Toyota Manchester for my first service with my new used car. It was for tire rotation. I pulled into the garage that had several servi I went to IRA Toyota Manchester for my first service with my new used car. It was for tire rotation. I pulled into the garage that had several service stations - a great layout as I do not see this in many service centers at dealerships. Tyler and Michelle (a trainee) were working together at this station. Greeted me with a friendly welcome , very professional. Took time to ask me questions. I asked about how my warranty worked. They had all the data for questions I asked at their fingertips on tablet and provided all that I needed to know.They discovered on their walk around my car that my windshield wiper inserts needed to be replaced. I was happy they found that!. I waited for my car to be serviced in a very clean, colorful waiting room. The service was done earlier than expected. I got a text while sitting in waiting area updating me with status.They also went above and beyond had my car vacuumed and washed. They gave me report on my tires as well as an overview of next service and dates. I left delighted knowing that Tyler and Michelle really knew everything about my car. and could show me this on Tablet - very handy! I did not know Michelle was training she was really good with asking me questions, assessing needs with my car and capturing info. Tyler with his knowledge and experience at IRA made me feel very confident that my car would be well taken care of. I don't recall having this great of a service experience at dealerships in past. I made a point to speak with Service Manager to provide comments about this outstanding team focused on customer service and customer experience with all details They put sticker inside my car to let me know next date of service. I would highly recommend IRA and their outstanding service center! Many thanks! More

Great Service I purchased a new Highlander in 2013. The buying experience was the best I’ve ever had at any dealership. I’ve gotten all of the service done there an I purchased a new Highlander in 2013. The buying experience was the best I’ve ever had at any dealership. I’ve gotten all of the service done there and the department is awesome. They never try to force other items or services you don’t need. Very honest dealership! I’ve been telling everyone I know about this place for the past 6 year. You won’t be disappointed! More

Service Flexibility I was able to schedule my appointment on very short notice (same day). The work was completed in less than the quoted time. Good work and continuous I was able to schedule my appointment on very short notice (same day). The work was completed in less than the quoted time. Good work and continuous progress updates provided by the service representative Allan Foye. More

Professional and courteous Had my 4 Runner in for a recall. They took me in early without any hesitation. Tyler and the trainee were polite, friendly and very courteous. Had my 4 Runner in for a recall. They took me in early without any hesitation. Tyler and the trainee were polite, friendly and very courteous. More

Prompt and Friendly Service I did not have to wait long and they were very friendly. The service was completed promptly and thoroughly. My vehicle was kept clean and was ready I did not have to wait long and they were very friendly. The service was completed promptly and thoroughly. My vehicle was kept clean and was ready for me to drive away. Great Service! More

Excellent Sevice I arrived early for my appt but my car was taken in and service provided in a quick manner. Brandon was courteous, professional and friendly. I arrived early for my appt but my car was taken in and service provided in a quick manner. Brandon was courteous, professional and friendly. More

Professional I had some problems with an on line company that was an answering company for your company when you are closed. I was in South Carolina. I was prom I had some problems with an on line company that was an answering company for your company when you are closed. I was in South Carolina. I was promised that I would hear from your company and never did. So, I was explaining that to Michael Avella and he was very understanding with my plight. I had some problems with my RAV #4 and needed some advice - never got it . However, the treatment I received from Michael upon returning home was refreshing and professional. More