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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,211 Reviews

1,211 Reviews of Ira Toyota of Manchester - Service Center

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December 22, 2023

Excellent experience. Service Advisor was very prompt to greet me and reviewed all my concerns assuring each item was clearly documented. Pick up was fast efficient and ag More

by wsazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Cena, Bill Dionne, Joshua Cozart-Olson
Dec 29, 2023 -

Ira Toyota of Manchester responded

We are thrilled to hear you had an outstanding experience at IRA Toyota of Manchester, especially with one of our attentive and thorough service advisors who addressed all your concerns promptly and ensured everything was documented clearly. A fast and efficient pickup, along with a pleasant review of the findings and services performed, adds to the positive service encounter. It's wonderful to hear that the Service Director, Matt, consistently contributes to the excellence of each service experience. Thank you for your business!

December 21, 2023

A pleasant experience from the beginning. Brad is an awesome technician. Notified me when car was ready ahead of expected time. More

by texasflakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Dec 22, 2023 -

Ira Toyota of Manchester responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 21, 2023

The service manager Mr Cena is one of the most helpful people I have met at a dealership Always answers questions I have Thank you Highly recommend this dealership More

by DZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Cena
Dec 22, 2023 -

Ira Toyota of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 21, 2023

John Oliver is great to work with. Service always exceeds expectation and is done with time frame given. Would highly recommend Ira Toyota of a Manchester. More

by timmylivingston31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Oliver Service Advisor
Dec 22, 2023 -

Ira Toyota of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 20, 2023

I always have Toyota take care of my car because they do such a great job and pay attention to detail! More

by jamiebrassill
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 22, 2023 -

Ira Toyota of Manchester responded

Thank you for the kind words Jamie! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 18, 2023

Quick service. Sandra was great! Gave 4 stars because for the amount I dished out you could have put air in the tires. You were right there changing the wheel beari More

by David G
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Silva 5 star
Jan 06, 2024 -

Ira Toyota of Manchester responded

David thank you for your kind words! Please contact me directly as I can’t pull your file based on the data given. I apologize you were not 100% satisfied with your visit but I will try to make it right by you! John McCarthy General Manager 603-657-2404 jmccarthy@Group1Auto.com

December 17, 2023

I took my vehicle in for service. They told me it would take 1.5-2 hours, 5 hours later. The service never called to let me know what was going. I went back at the 1.5 hr mark and More

by princessdi8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Jan 09, 2024 -

Ira Toyota of Manchester responded

Thank you for your review! I apologize for the delay in your service visit. Could you contact me directly so I can access your file and see what happened? I can’t find a file based on the info given. I am looking forward to speaking with you and resolving this issue. John McCarthy General Manager jmccarthy@Group1Auto.com

Jan 10, 2024 -

Ira Toyota of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 17, 2023

Very pleasant people and good coffee in the machine. We are a Toyota family but I also take my wife’s GMC Terrain for service there. More

by Billmazerall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa DiBenedetto, John Palumbo
Dec 19, 2023 -

Ira Toyota of Manchester responded

It's great to hear you've had a positive experience at Ira Toyota of Manchester! Having friendly staff and good amenities like coffee can make the service visit more enjoyable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

Brian Bell & All are personal careing group Staying ahead of noticeable situations addressing issues that create preventive maintenance More

by csp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bell, Travis Service
Dec 19, 2023 -

Ira Toyota of Manchester responded

It's fantastic to hear that you had a great experience and that Brian provided insightful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

I have been a customer for many years and will continue to do so but I waited 2 hours for a tire rotation. Was not good. More

by Lewesde557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, John?
Dec 16, 2023 -

Ira Toyota of Manchester responded

We are sorry to hear about the unusually long wait time for a tire rotation during your recent visit. Waiting for two hours is certainly not ideal, especially for a routine service like a tire rotation. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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