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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,146 Reviews

1,146 Reviews of Ira Toyota of Manchester - Service Center

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December 26, 2024

Worst experience ever ,did not get battery replaced same day with an appointment, lack of updates from staff More

by dirienz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Dec 28, 2024 -

Ira Toyota of Manchester responded

Thank you for your review! I have been trying to find your file but based on the data given I cannot. Would you please contact me directly so I can help out? John McCarthy General Manager jmccarthy@Group1Auto.com

December 25, 2024

I bought my 2007 Camry there and they have been serving my car ever since. They are courteous, dependable, accurate and kind. I trust them to do the job right, and they always jave. More

by rbnsn430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Cena
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Leedham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Ira Toyota of Manchester responded

Hi, we're happy you found our staff so supportive during your experience here at Ira Toyota of Manchester. Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

Good in processing odd type specific questions wrt initial complaints. Job completion and discharge efficient More

by David.Johns 64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service coordinator
Dec 25, 2024 -

Ira Toyota of Manchester responded

Hi David, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 23, 2024

They went above and beyond in servicing my vehicle. Especially Matt and Byron. Great job More

by Ross01810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 24, 2024 -

Ira Toyota of Manchester responded

Hello, we're happy you found our staff to be supportive during your experience here at Ira Toyota of Manchester. Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2024

Thanks for getting me in and out quickly so I could get my kids to school in time. More

by WJ
Recommend Dealer
Yes
Employees Worked With
Danielle
Dec 23, 2024 -

Ira Toyota of Manchester responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2024

Quick and easy. I hope these are enough words for all of you great people. More

by NotaRobot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and Michael are great.
Dec 23, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 20, 2024

The place has employees working that are very courteos and professional. It's always a pleasure to go in there. The waiting area provides free coffee and free Wifi More

by la.cashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan service advisor
Dec 23, 2024 -

Ira Toyota of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2024

I’ve always had great experiences for service here, but today, I was waiting for 5 hours for an oil change and tire rotation. Sounds like they may have been short staffed in the shop. A heads-up that the More

by Erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 21, 2024 -

Ira Toyota of Manchester responded

Hello Erin, we appreciate you taking the time to leave us this feedback. Please contact us at (603) 624-1800 so we can work with you to make this right.

December 17, 2024

Went in for oil change and it took 3. 5 hours. When asked why in the world does it take so long, the answer was corporate will not make the appropriate decisions to make the customer expe More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kleiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Ira Toyota of Manchester responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John McCarthy Genral Manager jmccarthy@Group1Auto.com

December 14, 2024

Superb and prompt service. We came looking for good service, and received it. Much appreciated. More

by El713317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 15, 2024 -

Ira Toyota of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!