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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,211 Reviews
Call Service Center (603) 624-1800

1,211 Reviews of Ira Toyota of Manchester - Service Center

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July 10, 2024

Quick service Very friendly staff. We run helpfullyl with info that I requested. Clean and neat. More

by Bilz2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa DiBenedetto
Report | Print
Jul 10, 2024 -

Ira Toyota of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2024

Don't bother making an appointment will take forever. Mgmt provided email to express concerns but won't respond. More

by lobsternazi
Recommend Dealer
Yes
Employees Worked With
John McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Ira Toyota of Manchester responded

Thanks for the review, Peter. We have spoken to you and offered you a free loaner during your next visit for your troubles. We are waiting for you to call back and book your appointment with us. Thank you, John McCarthy General Manager jmccarthy@Group1Auto.com

Jul 17, 2024 -

lobsternazi responded

I have been contacted and the dealership has righted any wrongs. I do believe they truly do care about their customers and that they are satisfied. I'm guess my experience was just an off day and maybe just some miscommunication.

July 09, 2024

Good customer support during and after visit, appreciated, not being charged for extra things, and was relatively quick More

by cbm101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2024

Great service and friendly! ! Will definitely go back!! Good discounts and deals!! Thank you Ira!! More

by shartling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jun 21, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2024

Ira did only the work that was needed,a good thing. They did it fast and kept me posted on status. More

by Flynny
Recommend Dealer
Yes
Employees Worked With
John Oliver
Report | Print
Jun 19, 2024 -

Ira Toyota of Manchester responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 18, 2024

Felt real comfortable with my Service Advisor, John! ! Nice people. Looking forward as the open the new building in Bedford, NH. More

by Billmazerall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa DiBenedetto
Report | Print
Jun 19, 2024 -

Ira Toyota of Manchester responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2024

Regarding the service dept . .. Communication and documentation can be improved. My car was ready hours before I was notified. Had to insist that a check engine warning message be More

by dunbarsnh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Jun 20, 2024 -

Ira Toyota of Manchester responded

dunbarsnh, Please accept my apologies for that. I would love to look into it, could you contact me with your name so I can find more information regarding details of your service visit? Thank you, John McCarthy General Manager jmccarthy@Group1Auto.com

June 15, 2024

Very courteous very knowledgeable and quick service love the check in Nicholas was wonderful I will be back for all my services More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas in service
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Jun 17, 2024 -

Ira Toyota of Manchester responded

Hi Jane, we're happy you found Nicholas to be so supportive during your experience here at Ira Toyota of Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Service was on time and exactly as stated. No surprises and done earlier than predicted. A great experience More

by friedman946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 15, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2024

Yesterday I went to the service department and dealt with John who went above and beyond to resolve my issue. He kept me in the loop and gave me several options in regards to a key being locked in my trunk. More

by Shellyp1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jun 15, 2024 -

Ira Toyota of Manchester responded

Hi, we're happy to hear you had such a positive experience with John! Feel free to reach out to us if you need anything. Have a wonderful day.

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