Ira Toyota of Manchester - Service Center

Outstanding customer service. Friendly knowledgeable and helpful staff. Fast service and great delivery . We will continue to use them Friendly knowledgeable and helpful staff. Fast service and great delivery . We will continue to use them More

Bryan was my service advisor. It was a busy day, and I waited 3.5 hours for my 20,000 mile maintenance check. I’d texted twice and called his number asking for an ETA, with no r It was a busy day, and I waited 3.5 hours for my 20,000 mile maintenance check. I’d texted twice and called his number asking for an ETA, with no response. I was aggravated, but I understood that it was an extra busy day. He did take 10% off on a couple of items off the bill, and the bill ended up being half of what was expected. Hopefully my issues with the tires are no more. I’ve had better experiences with Ira before. More

Efficient and competent. We were met immediately by an employee who did a walk around of a car and checked the tread on each tire. We were met immediately by an employee who did a walk around of a car and checked the tread on each tire. More

Service area staff berated me in front of other customers about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and about a service not included with service package. I had no issue with learning it was not covered but the manger had to retell how I was wrong and they were right in front a large amount of customers. My issue was not transparency it was how the topic had to be broadcast in front of a lot of customers with the end result telling me they were right and I was wrong. The funny part was it was my second conversation on the topic and I really did not care. Now I really care how it made me look like I was an idiot and they had to broadcast it to customers about how they were right and I was wrong. I was warned not to shop at IRA for deceptive practices. More

I feel like they listen to your concerns and don't do too much to pressure you into additional services. But I have a car that's is only a year old so IDK about older model cars. much to pressure you into additional services. But I have a car that's is only a year old so IDK about older model cars. More

If I could give 0 stars for my experience with this service I would. Very disapointed, regardless my waranty I am not going back to this place again. Comunication from this service is awfull, waited 2 service I would. Very disapointed, regardless my waranty I am not going back to this place again. Comunication from this service is awfull, waited 2 entire days for the call or text if my car was done or not, called numerous times and still no answer until I showed up there in person, and all I got was big “ Im sorry”. Paid for the service that was suposably done to discover that problem was not even fixed. Definetly my last time at this service. More

Everything was explained very well and the work was completed in the time estimated. Alex Santiago was excellent completed in the time estimated. Alex Santiago was excellent More

I was told I needed to replace timing cover gasket for $2,434.88.Went for two 2nd opinions at auto companies .Both said nothing wrong with timing gasket.I’ve been a customer for a few years.If I trusted y $2,434.88.Went for two 2nd opinions at auto companies .Both said nothing wrong with timing gasket.I’ve been a customer for a few years.If I trusted your company I would of been cheated of $2434.88.How could this happen? More

Greeted and all questions were answered and resolved in a timely fashion. The customer service was better than expected. Ryan was great and we would recommend him. timely fashion. The customer service was better than expected. Ryan was great and we would recommend him. More

This was my first time having my vehicle serviced at Ira Toyota in Manchester. I am amazed at the level of professionalism and amount of information provided throughout the process. My advisor Jameson was g Toyota in Manchester. I am amazed at the level of professionalism and amount of information provided throughout the process. My advisor Jameson was great to deal with, and very knowledgeable. I drove an additional twenty miles and right past my local Toyota dealer (that I had been servicing my vehicles at for the past 6 years) to have my Highlander serviced, it was the right decision. More